Customer Service Martial Arts

J O R D A N J A C O B F E R R E L L

**** * ********* *** ******* Ks 67212 home: 620.205.6399Email: ************@*****.***

Summary of Qualifications

• Dedicated, punctual, fast learning and hard working; experience with creatively solving problems.

• Friendly, positive attitude with strong communication skills; adaptive non-linear thinker.

• Invested, independently and personally motivated to excellence in work.

• Experience (12 years) in martial arts, excellent hand-eye coordination in addition to defensive skills.

• Quick learner, desire to exceed performance expectations; willing and able to adapt to a changing environment.

• Organized, strong multitasking and customer service skills; great team player, goal oriented.

• C-Post certified.

• Wichita Police Department academy graduate.

• Radar and Lidar Certified

• Taser Certified

• Limited Deputy for Sedgwick County

• Evoc Certification

• Intox Certified

• Full time KCPOST Cert#30319

Skills

• Excellent at networking, written and verbal communication. Strong ties to the local community.

• Experience in diffusing conflict through de-escalation. Strong personal sense of honor and integrity.

• Experience remaining calm and collected under pressure. Focused and determined in overcoming obstacles.

• Strong listening and communication skills. Quickly develop basis for successful interpersonal interactions.

• Independent, organized, hard working. Experienced in customer relations. Quick study.

• Works well with others, very willing to learn and adapt. Responsive to constructive criticism. Work Experience

● Wichita Police Department - Beat Officer January 2018 - Present As an officer, my duties included patrolling my beat, resolving conflicts and disarming hostile situations, facing adversity, report writing, and finding resolutions to problems at hand, Working in multi-precinct jurisdictions, Having the ability to remain calm under high pressure situations. Familiar with protocols for handling sensitive information, as well as desire and experience in assisting diverse populations with patience and understanding. I'm flexible and adaptive to change. Skilled in administering CPR and first aid as well as operating a patrol vehicle according to department regulations and policies. I also have experience working and collaborating with other local and state law enforcement agencies.

• HEADSHOTS BAR & GRILL - Bartender, previously Server, previously Cook February 2014 – December 2017 Wichita, KS

As the bartender, my duties include holding a key to the bar, arriving early and performing all opening duties including: uncap bottles, take down chairs, wipe down the bar, make sure all electronics are in working order, check taps and swap out kegs accordingly, fill ice well and reach in cooler, and prepare the garnish caddy. During business hours, check I.D.'s to make sure customers are of legal drinking age, take food and drink orders, pour or mix drinks accordingly, help run food, answer the phone, take reservations, provide customer service, and identify and diagnose any problems with electronics or hardware.

At the end of a shift it is my responsibility to perform last call, close down the bar, make sure all customers vacate, clean all remaining dishes, cap liquor bottles, clean taps, pull mats, sweep and mop the floors, wipe down the bar, take out trash, pull money from the register and tip jar, print daily profit information for myself and the bar, input the bars daily profit in an excel spreadsheet, activate security and lock the building.

• PIZZA HUT - Delivery Driver July 2013 – February 2014 Wichita, KS

Duties included preparing pizza crust, pasta, sauce and wings for the day, punctually delivering pizza to the customer, washing dishes, managing tips and reporting tips, sweeping and mopping. Education

● Wichita Police Department Academy Graduated 07/13/2018 Radar and Lidar Certified

Taser Certified

Limited Deputy for Sedgwick County

Evoc Certification

Intox Certified

• LABETTE COUNTY HIGH SCHOOL GPA 3.2 Graduated May, 2011 Altamont, KS

Gen Eds including the following college courses made available: College Algebra, English Comp 1, English Comp 2, General Psychology, Computer Applications 1, Computer Applications 2. Completed during high school. References

● Garrett Shadix Phone number: 785-***-**** Employer: Wichita Police Department Address: 455 N Main, Wichita, KS 67202 Email: ********@*******.*** Known since: 2018

● Jose Navarro Phone number: 316-***-**** Employer: Wichita Police Department Address: 615 E Minneha Ave, Andover, KS 67002 Email: ********@*******.*** Known since: 2018

• Tyler Fisher Phone number: 316-***-**** Employer: Baltic Avenue LLC Address: 1902 South Waco Ave, Wichita, KS 67113 Email: ***************@*****.*** Known since: 2015

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