Jasmine Johnson

Medical Scribe

Windsor Mill, MD 21244

adqc87@r.postjobfree.com

+1-443-***-****

Authorized to work in the US for any employer

Work Experience

Customer Care Professional, Work From Home

Mary Kraft Staffing - Windsor Mill, MD

September 2021 to Present

Optum Maryland Customer Care Professional

• Work from Home, Call Center Position.

• Contractor (Contracted by Mary Kraft).

• Healthcare Industry.

• Medicare for Behavioral Health.

• 4 months.

Job Responsibilities:

• Customer service.

• Managing Member and Provider's Authorizations (Discharging, editting and submitting authorizations for authorization corrections).

• Researching Claims information for providers, explaining claim denial explanations, researching codes to verify a correct or incorrect denial, submit claims to be reviewed for providers, research policies for providers to support providers' denials or errors posted to the account.

• Connect the provider or Member to a department that can better assist if it require a Higher Level of Care.

• Submit Escalation requests.

• Enter detailed documentation for each call.

• Assist customers with Behavioral Health Provider Referrals, answering questions, troubleshooting, submitting requests on behalf of members and providers.

• Make sure the Member's information is accurately entered. If the Member information is incorrect, provide the Member with contact information to correct this or submit a request for corrections that can be made for the Member.

• Assisting providers with claims issues, provider questions, troubleshooting errors, setting up meetings with providers and the appropriate department, researching information for providers, assisting providers with where to access information regarding referrals or company policies, set uo individual training for providers.

Medical Scribe

Medical Scribe

May 2021 to Present

Hcdi International, Prince George's County Sports and Learning Center

• Greet Guests as come to table and ask for their Vaccination Card, Id, and sheet they filled at Front.

• Set up Vaccination card if first shot, and look up information if second vaccination to verify correct Vaccination given.

• Use State Record search to verify 2nd dose if not given at same location and to cross-check before giving

To guest.

• Enter DOB, Full Name, and other customer data necessary in the system and work with IT if any errors with Made in the system.

•Work with Nurse and verify all information is correct and turn in our papers after we chack together. Co-Manager

Rainbow USA, Inc. - Baltimore County, MD

June 2017 to April 2021

• Conducted interviews by following stringent guidelines and confidentiality laws.

• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

• Cross-trained existing employees to maximize team agility and performance.

• Trained team members in successful strategies to meet operational and sales targets.

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

• Cleaned and organized store, including checkout desk and displays.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Monitored areas for security issues and safety hazards.

• Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

• Recorded information, shortages and discrepancies to keep records current and accurate.

• Performed data entry and completed proper paperwork. Manager

Baltimore County, MD

July 2014 to June 2017

• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

• Communicated best practices among on-site and external personnel to align efforts and goals.

• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.

• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.

• Utilized social media as a plan for marketing promoting sales and rollouts to drive brand exposure among multiple demographics.

• Performed data entry and completed proper paperwork. Sales Asscociate (Beauty Advisor/Hallmark Specialist) Baltimore County, MD

October 2008 to February 2014

• Maintained records related to sales, returns and inventory availability.

• Maintained organized, presentable merchandise to drive continuous sales.

• Engaged with customers to effectively build rapport and lasting relationships.

• Prepared merchandise for sales floor by pricing or tagging.

• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.

• Applied security and loss prevention training toward recognizing risks and reducing store theft.

• Greeted customers, helped locate merchandise and suggested suitable options.

• Built customer loyalty and retention by delivering excellent shopping experiences. Education

High School Diploma

Milford Mill Academy - Baltimore, MD

June 2009

Skills

• Customer service

• Relationship building

• Problem Resolution

• Communications

• Scheduling

• Budgeting

• Sales

• Market Strategy/Planning

• Merchandising

• Product Knowledge

• Inventory Control/Management

• Store Operations

• Cash Handling

• Effective leader

• Supervision

• Team management

• Staff training/development

• Sales Training

• Coaching and mentoring

• MS Office

• Documentation

• Scribe

• Time management

• Computer literacy

• English

• Employee Evaluation

• Pricing

• Retail Management

• Management

• Typing

• Windows

• Microsoft Excel

• Data entry

• Management

• Relationship management

• Customer relationship management

• Medical Office Experience

• Medical Receptionist

• Transcription

• Microsoft Office (1 year)

• Microsoft Excel (1 year)

• Microsoft Office (1 year)

• Microsoft Outlook (1 year)

• Microsoft Vaccination Software (Less than 1 year)

• Research

• Interviewing

• Microsoft Word

• HIPAA

• EMR systems

• Medical records

• Data collection

• Payroll

• Leadership

• Documentation review

• Computer skills

• Fashion styling (6 years)

• Fashion Merchandising (6 years)

• Recruiting

• Call center (Less than 1 year)

• Work from Home (Less than 1 year)

• Contractor (Less than 1 year)

• Medical documentation (Less than 1 year)

• HIPAA (1 year)

• Research (6 years)

• Organizational Skills

Assessments

Data entry: Attention to detail — Completed

July 2021

Maintaining data integrity by detecting errors

Full results: Completed

Filing & organization — Highly Proficient

September 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Written communication — Familiar

June 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Sales skills — Completed

December 2020

Influencing and negotiating with customers

Full results: Completed

Customer focus & orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Verbal communication — Proficient

June 2019

Speaking clearly, correctly, and concisely

Full results: Proficient

Call center customer service — Completed

June 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Customer service — Familiar

January 2020

Identifying and resolving common customer issues

Full results: Familiar

Management & leadership skills: Planning & execution — Familiar June 2021

Planning and managing resources to accomplish organizational goals Full results: Familiar

Outside sales — Proficient

June 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Active listening — Familiar

June 2020

Actively listening and appropriately responding in conversations Full results: Familiar

Medical receptionist skills — Proficient

July 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Data entry: Accuracy — Completed

May 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed

Administrative assistant/receptionist — Completed

June 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

Customer focus & orientation — Highly Proficient

July 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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