Managing Member Data Entry
Resume:
Jasmine Johnson
Medical Scribe
Windsor Mill, MD 21244
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Care Professional, Work From Home
Mary Kraft Staffing - Windsor Mill, MD
September 2021 to Present
Optum Maryland Customer Care Professional
• Work from Home, Call Center Position.
• Contractor (Contracted by Mary Kraft).
• Healthcare Industry.
• Medicare for Behavioral Health.
• 4 months.
Job Responsibilities:
• Customer service.
• Managing Member and Provider's Authorizations (Discharging, editting and submitting authorizations for authorization corrections).
• Researching Claims information for providers, explaining claim denial explanations, researching codes to verify a correct or incorrect denial, submit claims to be reviewed for providers, research policies for providers to support providers' denials or errors posted to the account.
• Connect the provider or Member to a department that can better assist if it require a Higher Level of Care.
• Submit Escalation requests.
• Enter detailed documentation for each call.
• Assist customers with Behavioral Health Provider Referrals, answering questions, troubleshooting, submitting requests on behalf of members and providers.
• Make sure the Member's information is accurately entered. If the Member information is incorrect, provide the Member with contact information to correct this or submit a request for corrections that can be made for the Member.
• Assisting providers with claims issues, provider questions, troubleshooting errors, setting up meetings with providers and the appropriate department, researching information for providers, assisting providers with where to access information regarding referrals or company policies, set uo individual training for providers.
Medical Scribe
Medical Scribe
May 2021 to Present
Hcdi International, Prince George's County Sports and Learning Center
• Greet Guests as come to table and ask for their Vaccination Card, Id, and sheet they filled at Front.
• Set up Vaccination card if first shot, and look up information if second vaccination to verify correct Vaccination given.
• Use State Record search to verify 2nd dose if not given at same location and to cross-check before giving
To guest.
• Enter DOB, Full Name, and other customer data necessary in the system and work with IT if any errors with Made in the system.
•Work with Nurse and verify all information is correct and turn in our papers after we chack together. Co-Manager
Rainbow USA, Inc. - Baltimore County, MD
June 2017 to April 2021
• Conducted interviews by following stringent guidelines and confidentiality laws.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Cross-trained existing employees to maximize team agility and performance.
• Trained team members in successful strategies to meet operational and sales targets.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Cleaned and organized store, including checkout desk and displays.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Monitored areas for security issues and safety hazards.
• Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Performed data entry and completed proper paperwork. Manager
Baltimore County, MD
July 2014 to June 2017
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
• Utilized social media as a plan for marketing promoting sales and rollouts to drive brand exposure among multiple demographics.
• Performed data entry and completed proper paperwork. Sales Asscociate (Beauty Advisor/Hallmark Specialist) Baltimore County, MD
October 2008 to February 2014
• Maintained records related to sales, returns and inventory availability.
• Maintained organized, presentable merchandise to drive continuous sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Built customer loyalty and retention by delivering excellent shopping experiences. Education
High School Diploma
Milford Mill Academy - Baltimore, MD
June 2009
Skills
• Customer service
• Relationship building
• Problem Resolution
• Communications
• Scheduling
• Budgeting
• Sales
• Market Strategy/Planning
• Merchandising
• Product Knowledge
• Inventory Control/Management
• Store Operations
• Cash Handling
• Effective leader
• Supervision
• Team management
• Staff training/development
• Sales Training
• Coaching and mentoring
• MS Office
• Documentation
• Scribe
• Time management
• Computer literacy
• English
• Employee Evaluation
• Pricing
• Retail Management
• Management
• Typing
• Windows
• Microsoft Excel
• Data entry
• Management
• Relationship management
• Customer relationship management
• Medical Office Experience
• Medical Receptionist
• Transcription
• Microsoft Office (1 year)
• Microsoft Excel (1 year)
• Microsoft Office (1 year)
• Microsoft Outlook (1 year)
• Microsoft Vaccination Software (Less than 1 year)
• Research
• Interviewing
• Microsoft Word
• HIPAA
• EMR systems
• Medical records
• Data collection
• Payroll
• Leadership
• Documentation review
• Computer skills
• Fashion styling (6 years)
• Fashion Merchandising (6 years)
• Recruiting
• Call center (Less than 1 year)
• Work from Home (Less than 1 year)
• Contractor (Less than 1 year)
• Medical documentation (Less than 1 year)
• HIPAA (1 year)
• Research (6 years)
• Organizational Skills
Assessments
Data entry: Attention to detail — Completed
July 2021
Maintaining data integrity by detecting errors
Full results: Completed
Filing & organization — Highly Proficient
September 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Written communication — Familiar
June 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Sales skills — Completed
December 2020
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Verbal communication — Proficient
June 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Call center customer service — Completed
June 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Customer service — Familiar
January 2020
Identifying and resolving common customer issues
Full results: Familiar
Management & leadership skills: Planning & execution — Familiar June 2021
Planning and managing resources to accomplish organizational goals Full results: Familiar
Outside sales — Proficient
June 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Active listening — Familiar
June 2020
Actively listening and appropriately responding in conversations Full results: Familiar
Medical receptionist skills — Proficient
July 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Data entry: Accuracy — Completed
May 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Completed
Administrative assistant/receptionist — Completed
June 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer focus & orientation — Highly Proficient
July 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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