Bpo Assistant Manager

Kabeer Ezhuthanikkattu Kamarudheen

**** * ******** ****** *****, Mason OH 45040

Mob: +1-513-***-****

************@*****.***

Area of Expertise

** *****’ experience in Various Domains spanning across HR Shared Services, Finance payroll operations, HR Operations and corporate support

Developed internal applications based on client requirements working with technical team closely.

Perform UAT tests during development phases and provide sign offs.

Experience in transitioning processes in terms of project planning, process documentation, developing training modules and training of people

Experience in Hire to Retire Processes like Onboarding activities, Compensation and Benefits, HR help desk, SAP/PeopleSoft data maintenance, Background verification etc..

Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning.

Able to coordinate with different support teams like Training, MIS, Technology and Quality to successfully implement projects.

Proficiency in ERP Software SAP (Systems, Applications, Products in Data Processing),

(Success factor), People Soft, Oracle, ADP (pay force), Proficient in MS Excel, MS word, MS PowerPoint and MS Outlook Applications (MS office), Enate, Tableau. Educational Background:

Obtained Master degree in Tourism (MTA) from the Bangalore University, Bangalore in the year of 2004.

Obtained Bachelor of Arts Degree from the Mahatma Gandhi University, Kottayam at Economics as the major in the year of 2002.

Obtained International Air Transport Association (IATA) diploma from the IATA/UFTAA Board after the successive examination in the year of 2004.

Completed Python and Machine learning for Financial Analysis online course

Certified SAFe 5 Product Owner/Product Manager

SAFe Scrum Master Course (5.1)

HR and HRO Operations Roles and Responsibilities

Work for CapGemini from April 2016 Aug 2018

Team Manager – Australia Finance Payroll operations.

Handled the project transition from Australia to India working with project team.

Co-ordinated end to end process travelled between Onsite and offshore – hired resources at offshore, developed internal applications required for running the process smoothly, helped team to document the process at onsite etc.

Participated in new business workshops with the senior leadership team.

Reconciliation of payroll reports monthly/quarterly/yearly to ensure the compliance and accuracy.

Managed weekly, monthly and quarterly reviews with the client team. Mphasis from Dec 2013 till April 2016

Assistant Manager – HR: Manage, in house Payroll Processing and Benefit Administration for about 4,000 employees deputed/hired in multiple countries including US, UK, Australia etc. Assure the proper administration and processing of all fixed, voluntary Deductions and Benefits programs including Health, Dental, Vision Insurance, FSA for Medical and Dependent Care and 401K Plans. Focus on process improvements to ensure efficiency through automating functions 2006-2013: Worked for Infosys and resigned as Asst. Manager – Operations and observed below responsibilities.

Assistant Manager – Overseas payroll management for Infosys Ltd and Employment Life cycle services for Infosys BPO. By supporting complete salary advise to Finance team for employees deputed to onsite locations, contribute towards overseas policy administration, help employees and unit HRs with the queries, Data management for more than 60000 employees at offshore and onsite

Handling a span of 50+ associates in 6 locations

To lead the operations management team, that continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service

Responsibilities include supporting the growth of HRO business for Infosys BPO.

Integrating all support functions, ensuring smooth operations resulting in meeting all service delivery targets. Also includes developing and building successors within the process. Conducting regular skip level meetings & annual performance management

Ensuring delivery of Service Level Agreements on process related client & internal metrics

Steer team performance through collaborative and individual performance management

Devise innovative activities like daily heads up, performance board review to manage day to day activities related to process & people

Plan and Monitor development plans of all the employees

Counseling and guidance resolution of interpersonal issues

Lead, motivate, develop & appraise team members, co-coordinating their ongoing training & development in order that their individual & collective performance is of the required standard

Develop reward and recognition programs to improve performance to the Optimum Level

Constant Client interaction through daily performance, weekly Review, MBR

Leading the Change Management, Process Improvement and Complaints Escalation teams

Change Management Team-Handle complete roll out and execution of process changes.

Understand, analyze and suggest the impact (advantage and disadvantage) of the rollout

Process Improvement -Generate Ideas through Associate, Team Leaders and Supervisors

Analyze the Ideas generated and check the feasibility to implement the same

Customer Escalations Team -tracks escalations for the entire process, analyze and report its findings with plan of action to reduce escalation

Identify the areas of improvement in terms of knowledge gap, will Issue, confidence level of the agents

Lean and Peak Planning

Assist with Planning and maintaining the billing on FTE basis.

Co-ordinate with the support functions like Training, Quality and HR team & monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards.

As Team Leader / Associate

Overseas Payroll Advice -Infosys Technologies Limited

Provide proper compensation and payroll management with the completed job analysis reports

Provided developmental strategies and proper Management for various compensation features

Implemented numbers of enhanced features for efficient compensation tasks

Applied the reputed methods of job appraisal for associates reporting to me

First hand operational knowledge of Overseas Payroll processing ( 72 countries including US, UK, Australia etc..

Streamlining the data on the shared drive and process documentation

Contribute towards the continuous improvement of the process

Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis

Execute transactions as per prescribed guidelines and timelines in order to meet SLA targets

Conducts daily huddles, provides training/inputs on processes/business to the team in order to ensure delivery predictability

Conducts QC/QA programs as part of the quality plan in order to ensure adherence to process steps

Prepare month, Quarter and Year -end reports and reconcile various accounts, including bank reconciliation

Handles/helps resolve escalations at the process level to ensure high employee satisfaction

Screening of resumes, interviewing, short listing and selecting new associates for the process

Verify the all employees Salary details and update the same in SAP.

Setting up new employees details in SAP and working on transfers and promotions in SAP

Resolving the employee queries regarding benefits, salaries and allowances.

Preparation of employee’s salary certificates who are traveling onsite.

Preparation of employee’s salary certificates

Employee Life Cycle - Infosys BPO Ltd:

Employee Relations- Take care of Induction (On boarding), background verification and co-ordination with vendors, internal communication, exit help desk etc. C&B – Managed salary advice to Finance for new hires, data maintenance, document verification and confirmation of the employees post probation period TPM- Manage talent planning activities like internal movements of the employees and manage internal job postings, scheduling interviews etc. Handle the escalations from the employees, managers, BHRs with regard to salary, confirmation, events, mandatory documents etc.

2004-2006: Worked as the Executive Tours for Marvel Tours Pvt. Ltd, Bangalore with the following responsibilities

Provided developmental strategies and proper Management for various Tour Packages.

Implemented numbers of enhanced features for efficient package handling tasks.

Evaluated and analysed the packages with various portions of benchmarking and value budget proposals.

Developed and maintained a healthy relationship with vendors Behavioral learning:

Leadership Impact and Teamwork – Approachable by team members and have earned the trait of team member’s looking up to me for process issues

Self-Aware/Learner – Learning from feedback and I have obtained skill sets in being self aware of multi-dimensional impact of changes and an efficient self learner

Knowledge of operations Management - Knowledge of operations like staffing management, schedule management and infrastructure management to implement the defined processes or manage day to day operations.

Planning and organising – Is able to plan and organize own / Team activities, prioritize and handle contingencies to meet set goals and objectives. Awards:

Awarded with “RAMP” for the month of Feb 07.

Spot award in the month of April 07.

Spot award in the month of May 07.

Special award for the amazing commitment displayed during the Year End(Financial year 07)

Also, I was awarded the highest rating(X)for the appraisal cycle(Jan-Jun 07)

Promoted as a senior Executive and then to the role of Process Specialist.

Assigned the role of the Team lead effective 01-Feb 2009

Second highest rating (E+) in the recent appraisal cycle

Received RAMP award for the month of April ‘10

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