Data Entry Administrative Assistant

ARNESHA SEYMORE

**** ** **** ** *** ****, Houston, TX, 77091 · 346-***-****

***********@*****.***

Medical office manager and Administrative Assistant responsible for providing day-to-day operations support. Major responsibilities include patient/client service, customer servics, administrative support, insurance, data entry and IT support, multitasking and review billing. Advanced technical skills and in-depth knowledge of health management information systems (HMIS) used to maintain high levels of quality care and ensure patient satisfaction. Trustworthy, dependable, enjoy working with others, detail oriented with 5+ years of experience. Dedicated, tireless professional with a keen ability to maximize both time and business efficiencies. Customer-focused, performance-driven with extensive experience and verifiable success in the areas of behavioral health and mental health, sales and resolving customer issues. Dedicated leader equipped with an entrepreneurial mindset, advanced technical skills, and exceptional customer service delivery.

EXPERIENCE

OCT 2021 – PRESENT, FT, 40+HRS/WK

PATIENT ACCESS ASSOCIATE, Emory Healthcare

Schedule patient appointments

Fill medication request

Handle patient concerns

Data entry, verify patient insurance and information

Communicate information between patient and clinic

Handle inbound calls

Multi Line phone system

FEB 2016 – APRIL 2021, FT, 40HR/WK

RECEPTION HEALTH & DATA RESOURCE SPECIALIST, integrated Services

Develop individual treatment plans and strategies.

Evaluate treatment outcomes and recommend new or altered treatments as necessary to further promote, restore, or maintain health.

Attend training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.

Record patients' medical history, vital statistics, or information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Perform routine laboratory tests and sample analyses.

Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Schedule and confirm appointments for clients, customers, or supervisors.

Coordinate conferences, meetings, or special events, and luncheons.

Supervise other clerical staff and provide training and orientation to new staff.

Train and assist staff with computer usage.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Provide clerical support to other departments.

Hear and resolve complaints from customers or the public.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Coordinate activities with other supervisory personnel or with other work units or departments.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Arrange for necessary maintenance or repair work.

Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

Process patient admission or discharge documents.

Manage large amounts of inbound and outbound calls in timely manner

APRIL 2015 – AUG 2015, FT, 40+HRS/WK

CNA, kimes nursing and rehab center

Responded to patient alarms and needs-assessment requests to identify course of treatment

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness

Attended to patients in 20-bed unit, continuously checking on needs and maintaining high standards of patient care

Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage

EDUCATION

MAY 2007

DIPLOMA, westland high

OCT 2009

INTERIOR DESIGN, The art institute of oh-cincinnati

SKILLS

Attention to detail

Adaptability

Bookkeeping

Proficiency in Microsoft

Time Management

Planning and Organization

ACTIVITIES

I have organized events and trainings within our community and organization. Created partnerships with other organization to help with our first ever Client appreciation day, Valentine’s day lunch, Art day and Meet and greets. Helped to plan and organize a donation room for clients to come in and get free clothes or housing items. Partnered with churches to receive free baby items for our expecting moms. As well as participate and help set up for community events to help bring awareness and educate about mental health in our community.

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