Front Desk Customer Service

LISA VANCIL

*** ******* ****

Jamestown, ND *****

Phone: 701-***-****

**********@*****.***

Ability Summary

Understanding of what is a true measure of satisfaction of a customer/guest. Providing an immediate response to customer/guest inquiries. Guiding employees to improve their abilities to meet and exceed our customers' needs.

Communicating effectively, ability to get message across to the staff, superiors and most importantly our customer is essential. Good communication vehicles, including verbal, written and body language techniques.

Motivating team members by building a strong team and positive relationships among the team. Providing specific, timely and respectful coaching and feedback with staff ensuring operational excellence and to improve individual performance. Being a role model. Employment History

TCBY Assistant Store Manager, First-Line Supervisors of Retail Sales Workers 03/2016 - 04/2017 Exxon 808 20th St SW, Jamestown, ND Responsible for overall operation of the deli, purchase food and stock, and make sure everyone is trained on proper food preparation, kitchen safety techniques and health standards. Also, set daily and weekly cleaning schedules for the kitchen, hire, train and discipline employees and set work schedules, food cost, waste and employee hours, while optimizing profit and create a great food experience possible for customers.

Night Auditor, Hotel, Motel, and Resort Desk Clerks 01/2016 - 03/2016 Comfort Inn 811 20th St SW, Jamestown, ND Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Additional functions include check-in, check-out, reservations, responding to guest complaints, coordinating housekeeping requests, responsible for preparing, serving, and cleaning up breakfast. Assistant Store Manager, First-Line Supervisors of Retail Sales Workers 06/2015 - 12/2015 Don's Bistro 2400 8th Ave SW, Jamestown, ND Responsible for promoting a sales culture, driving sales goals, exceeding customer service standards, executing visual merchandising. Participates in daily store operation and performs all management functions in the absence of the Store Manager. Prepares menu, ordering supplies, stocking supplies. Guest Service Representative, Hotel, Motel, and Resort Desk Clerks 01/2015 - 05/2015 Quality Inn & Suites 507 25th St SW, Jamestown, ND Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of a hotel. Additional functions include check-in, check-out, reservations, responding to guest complaints, coordinating housekeeping requests, responsible for preparing, serving, and cleaning up breakfast. Store Manager/Assistant Store Manager, First-Line Supervisors of Retail Sales Workers 02/2014 - 09/2014 Christopher & Banks 2400 8th Ave SW, Jamestown, ND Reporting to the District Manager, responsible for promoting a sales culture and driving sales goals, acting as a role model, exceeding customer service standards, executing visual merchandising direction, recruiting, developing and retaining a strong selling team, Participates in daily store operations. Assistant General Manager, General and Operations Managers 08/2013 - 10/2013 Days Inn Bismarck, ND

August 2013 September 2013 Days Inn - Temporary Assistant General Manager Responsibilities: Support the General Manager with all aspects of the hotel operations. Demonstrating strong communication skills and superior leadership abilities based on Days Inn Brand Standards within Brutger Equities Mission statement and policies. Greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account while working in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Possessing a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Ability to multi-task, detail oriented, able to problem solve in order to effectively deal with internal and external customers. General Manager, General and Operations Managers

07/2011 - 07/2013 Holiday Inn Express Jamestown, ND Responsibilities Leads and managed overall hotel operation. Involved in hotel department budgets, defining and directing changes as required. Reviews forecasts. Directs hotels action required to maximize profitability, increasing service levels and compliance with policies and procedures. Oversees the Sales and Marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in the efforts to secure business as needed. Leads team members to ensure overall profit, service and team member satisfaction goals are met or exceeded. Speaks with and responds to guests regarding service challenges. In person, on line social networking, utilizing brand standards. Ability to work throughout each department as needed. Human Resource for entire property responsible for hiring and firing and training, employee reviews 30-day, six months and annual reviews of all employees. Using Infotronics Attendance Systems labor management system. Created and implemented New Employee Handbook, New Owners Mission Statement Builds relationships between property ownership and Brand Manager. Excellent leadership skills, actively listens to employees and guests providing feedback that produced positive results. Self-starter with an ability to work independently and within a team environment. Assisted in the opening of two new restaurants within the Jamestown community, which included promoting, advertising, engaging the local community to respond to a new product line introduced to them. Education and Training

Completion Date Issuing Institution Location Qualification Course of Study 09/2011 IHG ND No Minimum Education

Requirement

Guest Experience

2008 Jamestown Area

Ambulance

ND Vocational School

Certificate

Emergency Medical

Technician

06/1990 State of Michigan MI Vocational School

Certificate

Contact this candidate