Executive Assistant Administrative

TESS C. SMITH

*** *. **** **., *** 908-***-****

New York, NY 10128 ***************@*****.***

WORK EXPERIENCE

TOMS Capital LLC September 2019 - Present

Executive Assistant to Partner, Office Manager

• Organized, managed, and oversaw the logistics and transition to a new office in 2019

• Assist with ad-hoc projects, including sales, marketing, operations, and business development for portfolio companies (see details for largest project below)

• Manage multiple complex, dynamic, high-volume calendars across diverse time zones

• Proactively and strategically coordinate internal and external meetings, team events, meeting agendas/materials

• Organize client events; manage guest lists and liaise with vendors and venues, coordinating event budgets

• Coordinate executive travel, including transport (private and commercial flights), hotels, car services, etc., while catering to various preferences and considering all COVID travel requirements and restrictions

• Complete expense reports and track reimbursements

• Greet guests, book conference rooms, order and maintain inventory of office supplies, receive/distribute packages, order/receive meals

Hummus Joonam April 2020 – December 2020

Sales, Marketing, Operations, and Business Development Associate

• Created and implemented a CRM database via Excel to track sales efforts and customer/retailer relationships across channels

• Cold-called and emailed store locations and online merchants, securing more than 15 new retailers to sell the product in store and online

• Assisted the company’s three-person team with their first nationwide promotion on Good Morning America, working as a lead for social media promotion, marketing, and customer service

• Circulated weekly email campaigns through Mailchimp to boost sales and encourage customer loyalty

• Assisted with customer service through email and telephone communications, using Shopify and Shipstation to place orders and make changes to existing orders

• Assumed the responsibilities of the VP of Operations on short notice, acting as point of contact for Joonam’s shippers and co-packers

• Maintained relationships with retailers, facilitated weekly re-orders

• Generated invoices through Quickbooks, tracked payments

• Interviewed, trained, and managed one intern

Red Bull North America August 2017 – May 2019

Student Marketeer

• Researched the market to target specific locations and create strategic routes for sampling to broaden and diversify the consumer base in the Bronx/Uptown area of New York

• Interacted with over 30,000 consumers in the field, honing skills of thinking and reacting quickly and remaining calm under pressure

• Used product knowledge and market expertise to overcome consumers’ objections in the field and promote brand awareness

• Maintained and serviced 10 key off-premise accounts in the Bronx/Uptown market; created working relationships with each account owner to increase sales and assist in marketing and stocking EDUCATION

Manhattan College, Riverdale, NY May 2019

Bachelor of Arts, Psychology

• Minor in Communication

• 3.7/4.0 GPA, graduated Magna Cum Laude

• Work Study: Administrative Assistant in Alumni Relations, Residence Life, and Dean’s Office

• Dean’s List

• Epsilon Sigma Pi: Highest scholastic honor at Manhattan College

• Psi Chi: Psychology National Honors Society

• Phi Beta Kappa

SKILLS AND CERTIFICATIONS

• Licensed Notary Public, New York

• Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

• Shopify, Shipstation, Mailchimp, Adobe, Quickbooks, Trello

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