Customer Service Data Entry

Farrah L. Trimble

* **** ******

Mt. Holly Springs, PA 17065

717-***-****, *************@*****.***

Summary

Versatile professional with over 15 years of experience in the philanthropic arena. Demonstrated skills in program administration, training creation, implementation, budget management and project evaluation. Utilizes communication and interpersonal skills, time and budget management and excellent customer service. Experience

Foundation Scholarship Coordinator

HACC, Central Pennsylvania’s Community College, May 2017– November 2021

Manages an annual $1 million scholarship program for over 19,000 students in both credit and noncredit programs.

Directs all aspects of an online scholarship management system that contains over 225 scholarship funds.

Oversees faculty and staff and student award program.

Administers ongoing scholarship budget process.

Creates and designs scholarship and award website pages.

Develops and implements scholarship marketing and communication.

Acts as primary contact for students, staff contacts and reviewers.

Plans and attends promotional events.

Creates improvements to processes and materials to better manage and promote projects to the college- community.

Conducts process, system and constituent evaluation efforts on a bi-annual basis.

Composed and implements scholarship program strategic plan. Administrator of Charitable Programs

GIANT Food Stores, LLC, May 2004 – May 2017

Development and Organization

Planned and coordinated philanthropic events and projects serving hundreds of community partners and nonprofits.

Assisted in the development of two software programs to improve efficiency in the processing of donations.

Developed and provided training for over eight associates to assist in the processing of incoming donation requests.

Created a training manual to assist trainees on processing and systems.

Produced a store-level charity, media and public relations manual to improve programs awareness and customer service.

General Clerical and Office Duties

Assisted department managers and director with various tasks, including serving as liaison for media contacts and public relations efforts.

Communicated with store teams, both verbally and electronically.

Reviewed, tracked and researched philanthropic spending efforts on an annual basis.

Handled large volume of partner inquiries.

Performed data entry and date management.

Community Relations

Processed of high volume of incoming donation requests (over 3,000 per year).

Maintained historical charity and donor information.

Administered company charity programs.

Education

A.A., Associates of Arts in General Studies, HACC, Central Pennsylvania’s Community College Concentration in Human Services

4.0 Cumulative G.P.A.

Member of Phi Theta Kappa Honor Society

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