LP

OBJECTIVE

Efficient professional with ** +years of experience and proven knowledge of conflict resolution, customer assistance, and customer retention. Aiming to leverage my skills to successfully fill the Customer Service role at a company.

SKILLS

Attention to Detail.

Active Listening Skills.

Improving Customer Experience.

Building Customer Loyalty.

Positive Attitude.

Time Management.

Interpersonal Skills.

LASHUN POOLE

adqc4w@r.postjobfree.com 205-***-****

EXPERIENCE

CUSTOMER SERVICE • KEMPER • 11/01/2021 – TO

Provides Support for the PIP Department, supporting the PIP adjusters. Handling of mail in the various systems. Handling time sensitive documents. Provides prompt, friendly, courteous and accurate service always. Enters notes in claim files or e-mails messages to company personnel as appropriate to the situation. Copies, files, pulls files and mails forms and letters and performs other clerical duties as assigned. Performs all other duties as assigned.

CLAIMS SUPPORT REPRESENTATIVE • MERIT STAFFING • 06/07/2021 – 11/01/2021

Provides Support for the PIP Department, supporting the PIP adjusters. Handling of mail in the various systems. Handling time sensitive documents. Provides prompt, friendly, courteous and accurate service always. Enters notes in claim files or e-mails messages to company personnel as appropriate to the situation. Copies, files, pulls files and mails forms and letters and performs other clerical duties as assigned. Performs all other duties as assigned.

Customer Service Representative • PBS

8/01/2019 – 05/19/2020

Solicit payment from customers. Sale product for clients. Speaking with customers regarding preference of affiliates that would best drive sales.

OFFICE ASSISTANT• PERSONNEL STAFFING

1/5/2018-4/29/2019

Operate office equipment, such as photocopiers and scanners, facsimile machines, voicemail systems and personal computers. Answer telephones, direct calls and take messages. Maintain and update filing, inventory, mailing and database system either manually or using a computer. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

OFFICE MANAGER• UNITED INVESTORS

1/10/2012-11/11/2017

Prepare and review operational reports and schedules to ensure accuracy and efficiency. Monitor the facility to ensure that it remains safe, secure and well-maintained. Hire and terminate clerical and administrative personnel. Set goal and deadline for the department.

FINANCIAL SERVICE REP• T-MOBILE

9/5/2005-7/6/2011

Resolve customers service or billing complaints by preforming activities such as refunding money or adjusting bills. Refer unresolved customer grievance to designated departments for further investigation. Keep records of customer interactions or transactions, recording detail of inquiries, or complaints, or comments, as well as action taken. Solicit payments setup payment arrangements, take payment via debit card, credit card or check, to ensure customer maintain service.

EDUCATION

SOME COLLEGE • 2YRS COURSE WORK • HERZING UNIVERSITY

2005