Jalal Salman Alwardi

Objective: My objective is to contribute in a progressive organization by working professionally and growing in my career. I want to be part of a dedicated team which is oriented towards achievement of organizational objectives.

Profile: I am a Bahraini with more than 20 years of collective experience in the Airlines, IT, Banking and Retail industries. I have 5 years of relevant and quality experience in the Airlines industry, and 2 years of experience as an HR assistant. I worked as a Collection Manager for 8 years, and 5 years as an Assistant Sales Showroom Manager. For two years I worked in the Banking sector. I have diverse skills and can work effectively in the customer service, operations, administration and related areas. I possess strong social, organizational and communication skills. My strong sense of personal responsibility helps me to prioritise tasks and achieve my given goals. I am a valuable team worker and utilize my strengths for the benefit of the organization in which I’m working. I’m a peoples’ person, focused on goal achievement and providing excellent customer service.

PERSONAL PROFILE

CPR: 780013972

Date of Birth: 04 January 1978

Nationality: Bahraini

Marital Status: Single

Contact Number: 36490099 - 17404414

Address: P.O Box 5141

E-Mail: adqc4n@r.postjobfree.com

WORK EXPERIENCE

Apr 2008 to date: Haji Gallery (Assistant Sales Showroom manager, Collection Manager, Accountant, HR Assistant)

Assist with new client account setups.

Create, present, and sell products and services.

Maintain and enhance client relationships.

In charge of debt and payment collections

Responsible for closing the cash counters after the business hours

Handled accounts, payables and receivables

Verified the accounts ledger

Posted the ledger

Responsible for HR related issues

Responsible for customer relationship

Dealt with customer requests and complaints

Collected payments from customers

June 2006 to 2008 Al Ahli United Bank (Customer Services & Back Office)

Worked as customer service / casher, associate in the branches

Handled filing and administrative work

Dealt with customer complaints and requests

Involved in selling the products of the bank

June 2005 to 2006 Aseman Airlines (Air Supervisor)

Handled aircraft paper

Handled catering for the aircraft

Solved passenger baggage problem

Responsible for office management

Handled passenger ticketing

Dealt with cargo and airport formalities

Apr 2004 to 2005 Mantech Computer Services (Show room manager)

Responsible for selling computers

Dealt with customer requests and complains

Collected payments from customers

June 2001 to 2003 Mahan Air (Airport Supervisor)

Managed the office and accounts

Responsible for ticketing and cargo

Handled aircraft paper

Handled catering for the aircraft

Solved passenger baggage problem

Responsible for having the counter open two hour previous to the landing of the upcoming flight

Feb 2000 to Dec 2001 Platinum International (Sales Executive)

Responsible for selling and customer service

EDUCATION & QUALIFICATIONS

May – Aug 2003 Retail Course Certificate (Baisan International)

Feb – Oct 2000 Certificate of Excellence Sales (Platinum International)

Sept 97 – Sept 99 (BTEC National Vocational Qualification Diploma UK) Gulf College of Hospitality and Tourism.

Apr – June 1998 English Course in British Council

June – 1996 English Course in Gulf International

Aug – 1994 Computer Certificate (Delmon Academy)

June 1994 Ahmed Al Omarn School

ADDITONAL SKILLS

Computer skills, Keyboard Skills – Driving License

OTHER INTERSES

Swimming – Drawing – Play keyboard – Football – Basketball

REFERENCES: Upon request

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