Office Assistant Customer Service

VIKAS SHARMA

******@*****.*** / 956-***-**** / HL 52, Amritsar, Punjab

Summary

Dedicated Supervisor / Administrator with 10+ years of experienced administration with top -notch organizational skills. Excellent written and verbal communication skills, effective time management development. Devoted work ethic and leadership to influence team building. Resourceful in cutting company costs and helping to boost customer satisfaction survey scores. Continuously adding to education and skills by attending seminars and conferences. Team Leadership qualities.

Highly motivated Office Assistant with experience in efficiently completing and coordinating administrative and operational tasks; Avid learner able to adapt to and leverage new technologies and systems; Prioritizes and completes multiple tasks simultaneously and following through to achieve project goals; Engages complex problem solving, time management, and prioritization skills to meet administrative needs; Organized and diligent with a sincere commitment to exceptional customer service and teamwork.

LinkedIn Profile

http://www.linkedin.com/in/vikas-sharma- 3aos732

Skills

Scheduling & Meeting

Word / Excel/PowerPoint

Troubleshoot Computer

Outlook / Office 365

Data entry / File System

Printers /Xerox /Projectors

Customer Service/ Customer Relationship

Correspondence / Answering Phone Calls and

Emails/ Social Media

Head IT/ Admin Officer

GD Goenka • Amritsar, India

Experience

10/2016 - Present

Troubleshot and resolved office equipment including copy machine and phone system, computers, printers and maximize office efficiency through use of computer programs, including Microsoft Office Suite, assisting with Instagram photo shoots, source images for Website, Facebook posts and brainstorm topics for Instagram / Facebook live streams and social media. Supervise all aspects of the event, from creation through completion and manage office facilities, ensuring cleanliness and order, Screen and answer calls, emails, and correspondence with professionalism and in a timely manors Streamlined processes to effectively track, order, and maintain inventory preparing quarterly reports, consistently submitting prior to specified deadline and managing executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements.

Established method to consolidate client data from multiple sources and eliminate duplicate data to streamline processes and increase departmental efficiencies, Coordinating and monitoring office operations to ensure running at top efficiency Front Office Supervisor 04/2015 – O5/2016

Dasmesh Parivar International, Amritsar

Manage office facilities, ensuring cleanliness and order, Screen and answer calls, emails, and correspondence with professionalism and in a timely manor, streamlined processes to effectively track, order, and maintain inventory Prepare quarterly reports, consistently submitting prior to specified deadline and maintained strict confidentiality of all applicant information.

Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects

Purchasing Assistant 11/2005 - 04/2007

Escorts Hospital • Amritsar, Punjab

Diffuse conflicts between vendors, clients, and/or attendees Negotiate vendor contracts to save cost and developed positive relations with external vendors and clients.

Collected, recorded, and processed customer orders received from sales department maintain inventory log and purchase supplies as needed. Update client paperwork in database, Performing basic accounting services, including the handling or petty cash and invoicing, Source materials and vendors for events. Steward / Supervisor 03/2008 – 01/2010

Delhiwala Restaurant

(Space Ranger Limited) A chain of Restaurants

in Hounslow West, London, United Kingdom

Resolve customer issues and queries in a prompt and professional manner. Respond empathetically to any complaints, seeking resolution and escalating to a Duty Stewarding Manager. Maintain a proactive approach to the health, safety and security of all visitors and staff at all times. Assist in the location, movement and storage of operational equipment. Coordinate the daily pot-wash and dish wash responsibilities. Supervise the sanitation, cleanliness, hygiene as well as the quality level of product and services. Assist Chefs and kitchen staff with various tasks as needed. Ensuring Stewarding staffs have supplies, equipment, tools, and uniforms necessary to do their jobs.

Prepare monthly reports on shortages in china silverware and equipment and requisition replacements as required while following budget guidelines.

Supervisor 02/1994 - 01/2001

AVS Textiles • Amritsar, Punjab

Monitor procedures and standards to efficiently produce and maintain high quality products and controlled inventory in and out of warehouse.

Responsible for all aspects of assembly operations, from material flow to daily staffing, performing routine maintenance of machinery and administrative duties, and manage accurate and detailed records. Evaluated and tested all manufactured products and identify areas for improvement, increasing operational efficiency achieving excellent productivity, customer service, cost, quality, and safety through both individual and team contributions. Education

B.Sc(Information Technology) 09/2004

Punjab Technical University• Punjab - India

One Year Post Graduate Diploma In Management of Information Systems 02/2009 Institute of Information and Management System •

London, United Kingdom

Awards

Best Facilitator Award in 2o18 at G D Goenka, Amritsar- India

• Appreciation Award in 2o21 at GD Goenka, Amritsar- India Languages

Speak Write Listen

English Fluent Intermediate Intermediate

Hindi Fluent Fluent Fluent

Contact this candidate