Core Competencies

Project Management Office Coordinator Spreadsheets

QuickBooks/Access Insurance Knowledgeable Bank Reconciliation

MS Office Suite (Advanced) Resource Planning Office & Customer Support

Inventory Control Bilingual in English and French purchasing and Invoices

Education

DeVry University – North Brunswick, NJ

Bachelor of Science in Business Administration February 2012

Concentration: Accounting

Advantage Career Institute – Eatontown, NJ

Certificate Degree in Computerized Accounting and Bookkeeping September 2007

Senior Projects

Fusion Kebob, New Brunswick, NJ Nov 2011- Feb 2012

Financial Advisor

This project created an initial set-up and marketing strategy for a new business to help attract customers and establish as competition for other local fast food restaurants. We conducted a market analysis, SWOT analysis and designed a marketing and promotional campaign, which included social media pages and a website that allows online ordering. Additionally, we created the work flow process, HR and training plans for employees, supply chain strategy and implemented an online inventory system using Smart Turn. I created a five year financial forecast of total cost and benefits that reflect the (NPV) Net Present Values and (ROI) Return on Investment.

Work Experience

Firestone. –West Long branch, NJ

Store Manager Jan 2018- Present

Oversee and manage daily business operation.

Manage store sales performance

Responsible for store profit and loss

Identify problems and solve them effectively.

Build teammate and Customer Satisfaction & Loyalty

Creating Results for Teammates, Customers, and the Company.

Provide tire, Auto Product and Services.

Service Advisor Sept 2012- Dec 2017

Assisted and Resolved customer inquiries and concerns.

Listen closely to each customer’s needs, document and determine the best possible

Accurate communications with customer, service manager and technicians to establish time commitments

Process completion skills that include explanation of all warranties and options to all customers;

Miscellaneous duties as assigned.

Presenting tire product and automotive service to customers.

Real Soft Inc. -Cranbury, NJ

Diversity Direct Account Coordinator Mar2012- July 2012

Maintain & modify database. Prepared various document for enrollment & accuracy

Assign Job details, qualified candidate for job requirements for competencies and geographic capabilities.

Review resumes, Process information for member’s insurance enrollment

Assist in ensuring compliance in audits, maintained and organized documents and data

Recruiting as day to day operation

Vonage Inc.-Holmdel, NJ

Team Subject Matter Expert (SME) Nov 2009- Oct 2010

Evaluated/reviewed/reacted to intraday volume and staffing projections provided daily for team.

Assisted in conducting performance evaluations for employees.

Worked directly with management in accordance to employees’ development;

Trained new & existing employees.

Researched customer call patterns about their concerns.

Customer Care Representative Nov 2007 –Nov 2009

Assisted and Resolved customer inquiries and concerns.

Handled inbound and outbound calls; recorded/verified information on all calls.

Reliable/Dependable; meet/ exceed all key performance indicators

Identified and resolved problems utilizing structured troubleshooting methods, techniques and tools

Robert Half International- Red Bank, NJ

Clerical / Customer Service & Data entry Sept 2006- Dec 2012

Perform, research, and respond to customer inquiries/ concerns.

Process information for member’s insurance enrollment.

Maintain & modify database. Prepared various document for enrollment & accuracy.

Build strong customer relationships, through knowledge & understanding of customer needs/expectations.

Assisting in the preparation and taking of inventory

First Financial Credit Union- Neptune, NJ

Bank Teller May 2004 -Aug 2006

Performed personal & business transactions.

Handled various accounting transactions & reconciliation tasks.

Provided account status data to customers when requested while maintaining confidentiality.

Maintained member database according to policies and procedures.

Contact this candidate