Natasha

Natashamakhanya@gmail. Makhanya

com

073*******

81A 5th street Geduld Springs

Gauteng

Office admin/PA

I am an articulate, confident, young professional who relishes challenges and new opportunities. I am a hard working individual who always goes the extra mile. My key interests lie in office management, customer relations and logistics. I have over three years’ experience in the environment management and call centre environment. I work well both individually and with people. I enjoy constant self-development, enabling me to be a better employee and well-rounded individual. C A R E E R O B J E C T I V E

P R O F E S S I O N A L E X P E R I E N C E

SALES CONSULTANT

MediZone Healthcare, Lavender Health / Alberton,

Johannesburg / 5 November 2019 - Present

E D U C A T I O N A N D

T R A I N I N G

EXECUTIVE PERSONAL

ASSISTANT CERTIFICATE

Unicollege West Rand

2019

CALL CENTRE AGENT

TRAINING CERTIFICATE

MBD Credit Solutions/Transactional

Capital Recoveries

DECEMBER 2018

PERSONAL ASSISTANT

COACHING CERTIFICATES

BC Empire

DECEMBER 2017

NETCARE EDUCATION

DEVELOPMENT PROGRAM

Netcare

DECEMBER 2015

K N OWLEDGE A N D

S K I L L S

Excellent interpersonal, oral

and written communication

skills

Ability to manage time and

work within strict deadlines

Good computer skills

(Microsoft Office)

Team player

Highly organized

Time management

Attention to detail

Basic finance management

English (Excellent)

Afrikaans (Average)

IsiZulu (Excellent)

IsiXhosa (Good)

Sesotho (Good)

SePedi (Good)

L A N G U A G E S

CALL CENTRE AGENT

Munik Bosson Dagama Attorneys (MBD) / Hyde Park,

Johannesburg / May 2018 – February 2019

• Answer and attend to phone calls

• Responsible for payments

• Resolve customer complaints

• Identify and escalate issues to supervisors

• Generate customer interests to pay

• Build customer relations by maintaining constant communication

• Evaluate problems and provide logistical solutions

• Draft meeting and call minutes

• Verify customer information

• Make relevant updates on the system

• Keep the database updated

•

• Travel arrangements

• Management of the yearly divisional meeting schedule

• Draft and circulate meeting minutes

• Management of documents and records

• Management of office assets

• Management of customer queries

• Management of invoices and payments

• Travel arrangements

• Management of the yearly divisional meeting schedule

• Draft and circulate meeting minutes

• Management of documents and records

• Management of office assets

• Management of customer queries

• Management of invoices and payments

WAITRESS

West Peak Spur / Roodepoort, Johannesburg / April 2016 – October 2016

R E F E R E N C E S

Mr Lesiba Ledwa

Supervisor: Munnik Bosson

Dagama – 083-***-****

Mr Thabiso Mayisa CEO:

Imbewu Business Enterprise

– 083-***-****

Ms Maureen Ngwenya

Manager: West Peak Spur –

011-***-****

• Always maintain professional posture

• Greet customers in a friendly manner

• Maintain familiarity of the restaurant menu and specials

• Maintain knowledge of how the food is prepared

• Accurately take customer orders

• Serve 3-5 tables simultaneously

• Place customer orders on the restaurant Pilot system

• Maintain good communication with customers

• Entertaining customers with Spur traditional song on birthdays PERSONAL ASSISTANT

Imbewu Business Enterprise / Johannesburg / May 2017 - February 2018

D R I V E R S L I C E N S E

Code 10

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