Personal Assistant Call Centre
Resume:
Natasha
Natashamakhanya@gmail. Makhanya
com
81A 5th street Geduld Springs
Gauteng
Office admin/PA
I am an articulate, confident, young professional who relishes challenges and new opportunities. I am a hard working individual who always goes the extra mile. My key interests lie in office management, customer relations and logistics. I have over three years’ experience in the environment management and call centre environment. I work well both individually and with people. I enjoy constant self-development, enabling me to be a better employee and well-rounded individual. C A R E E R O B J E C T I V E
P R O F E S S I O N A L E X P E R I E N C E
SALES CONSULTANT
MediZone Healthcare, Lavender Health / Alberton,
Johannesburg / 5 November 2019 - Present
E D U C A T I O N A N D
T R A I N I N G
EXECUTIVE PERSONAL
ASSISTANT CERTIFICATE
Unicollege West Rand
2019
CALL CENTRE AGENT
TRAINING CERTIFICATE
MBD Credit Solutions/Transactional
Capital Recoveries
DECEMBER 2018
PERSONAL ASSISTANT
COACHING CERTIFICATES
BC Empire
DECEMBER 2017
NETCARE EDUCATION
DEVELOPMENT PROGRAM
Netcare
DECEMBER 2015
K N OWLEDGE A N D
S K I L L S
Excellent interpersonal, oral
and written communication
skills
Ability to manage time and
work within strict deadlines
Good computer skills
(Microsoft Office)
Team player
Highly organized
Time management
Attention to detail
Basic finance management
English (Excellent)
Afrikaans (Average)
IsiZulu (Excellent)
IsiXhosa (Good)
Sesotho (Good)
SePedi (Good)
L A N G U A G E S
CALL CENTRE AGENT
Munik Bosson Dagama Attorneys (MBD) / Hyde Park,
Johannesburg / May 2018 – February 2019
• Answer and attend to phone calls
• Responsible for payments
• Resolve customer complaints
• Identify and escalate issues to supervisors
• Generate customer interests to pay
• Build customer relations by maintaining constant communication
• Evaluate problems and provide logistical solutions
• Draft meeting and call minutes
• Verify customer information
• Make relevant updates on the system
• Keep the database updated
•
• Travel arrangements
• Management of the yearly divisional meeting schedule
• Draft and circulate meeting minutes
• Management of documents and records
• Management of office assets
• Management of customer queries
• Management of invoices and payments
• Travel arrangements
• Management of the yearly divisional meeting schedule
• Draft and circulate meeting minutes
• Management of documents and records
• Management of office assets
• Management of customer queries
• Management of invoices and payments
WAITRESS
West Peak Spur / Roodepoort, Johannesburg / April 2016 – October 2016
R E F E R E N C E S
Mr Lesiba Ledwa
Supervisor: Munnik Bosson
Dagama – 083-***-****
Mr Thabiso Mayisa CEO:
Imbewu Business Enterprise
Ms Maureen Ngwenya
Manager: West Peak Spur –
• Always maintain professional posture
• Greet customers in a friendly manner
• Maintain familiarity of the restaurant menu and specials
• Maintain knowledge of how the food is prepared
• Accurately take customer orders
• Serve 3-5 tables simultaneously
• Place customer orders on the restaurant Pilot system
• Maintain good communication with customers
• Entertaining customers with Spur traditional song on birthdays PERSONAL ASSISTANT
Imbewu Business Enterprise / Johannesburg / May 2017 - February 2018
D R I V E R S L I C E N S E
Code 10
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