Customer Service Representative
Resume:
OPALEKE COMFORT OLUWAMAYOWA
No. ** Kargarko Street, Behind DBN
U/Boro, Kaduna, Kaduna State, Nigeria
******************@*****.***
TITLE: CUSTOMER SERVICE REPRESENTATIVE / ACCOUNTANT CV
OBJECTIVE: I seek challenging opportunities where I can fully use my skills for the success of the organization and to contribute significantly to the achievement of the cooperate goals of the organization and strive to excel by acquiring in-depth service skills through continuous learning and dedicated services.
PERSONAL DATA
Birth Date: June 16, 1993
Nationality: Nigerian
State of Origin: kwara
Sex: Female
Marital Status: Married
EDUCATIONAL BACKGROUND
Ahmadu Bello University 2017
Postgraduate Diploma in Accounting and Finance
Federal Polytechnic Bida, Niger State 2014
Higher National Diploma (H.N.D) in Accountancy ( Upper Credit)
Federal Polytechnic Kaduna, Kaduna State 2010
National Diploma (N.D) in Accountancy ( Upper Credit)
Brighton International Secondary School, Kaduna, Kaduna State 2008
Senior School Certificate
All Saints Nursery and Primary School, Kaduna, Kaduna State 2002
First School Leaving Certificate
National Youth Service Corp ( NYSC) 2016
Certificate in Computer Application 2011
WORK EXPERIENCE
ACCESS BANK PLC, AHMADU BELLO WAY BRANCH, KADUNA, KADUNA STATE 2018 - 2021
POSITION: CUSTOMER SERVICE OFFICER
RESPONSIBILITIES:
Maintaining a positive and professional attitude towards customers at all times.
Responding promptly to customer inquiries and ensure customer satisfaction and provide customer support.
Acknowledging and resolving customer complain.
Knowing the products so as to answer customer questions.
Keeping record of customer transactions.
Communicating with customers through various channels.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representative.
POSITION: TELLER SALES REPRESENTATIVE
Crediting and Debiting of customers account
Bulk and Fund transfer
Treating of other bank cheques
Cheque Withdrawals
MC- Issuance
HYBRID FEEDS, KACHIA ROAD, KADUNA, KADUNA STATE 2017
POSITION: ACCOUNTANT
RESPONSIBILITIES:
Preparing and presenting financial statements and MIS reports on monthly basis as per the organisation’s internal guidelines.
Preparing financial documents such as invoices, bills, and accounts payable and receivable.
Maintain general ledger by reconciling accounts.
Ensuring bank reconciliation is done on daily basis and have good knowledge in coordinating with local banks.
Strong understanding of local tax laws and return filing.
Secure financial information by completing database back-ups; keeping information confidential.
Maintaining accounting controls by following policies and procedures; complying with local financial and legal requirements.
Assisting order processing team in processing sales order and purchase order and ensuring it’s filed sequentially.
BRIGHT HOPE SCHOOLS, ADO EKITI, EKITI STATE 2016
POSITION: CLASS TEACHER (N.Y.S.C )
FIRSTBANK OF NIGERIA PLC, BANK ROAD, KADUNA, KADUNA STATE 2011
POSITION: CUSTOMER SERVICE REPRESENTATIVE (INDUSTRIAL ATTACHMENT I.T)
LANGUAGES
Read, Write and Speak English, Yoruba and Hausa
SKILLS
Hardworking, Resourceful, Persistent and Result Oriented.
A strong team player and goal getter.
Computer and Internet literate.
Active Listening, Conflict Resolution, Effective Communication.
Well Outspoken, Creativity, Quick Thinking.
INTEREST
Writing
Travelling
Reading
REFEREES
Mr Ayuba Nenrot
Branch Manager, Ecobank, Ahmadu Bello Way Kaduna.
+234-80-61604447
Mr Fashagba Paul Femi
Dean of students Affairs, Federal Polytechnic Bida, Niger State.
+234- 80-30828131
Contact this candidate