Customer Service Operations Manager
Resume:
CURRICULUM
VITAE
OF
SWARTBOOI
HENDRIK (FRANS)
PERSONAL DETAILS
Surname : Swartbooi
Names : Hendrik Frans (Richard )
Nationality : Namibian
ID Number : 830***-*****
Gender : Male
Marital Status : Married
Health : Good
Criminal Record : None
Contact Number : 081-***-****
Residential Address : Erf 164/15 Rock Village
Postal Address : P O Box 655 Okahandja
E-mail : ****************@*****.***
***********@*****.***
Driver’s License : Code C1
LANGUAGE PROFICIENCY
Language Speak Write Read
English Good Good Good
Afrikaans Good Good Good
Damara/Nama Good Good Good
EDUCATIONAL BACKGROUND
School Attended : Okahandja Secondary School
Grade : 10
Subjects : English, Afrikaans, Physical Science, Life Science, Accounting, Mathematics, History, Geography.
Enrollment for Namcol Grade 12 for 2021
Subjects: : English; Business Studies; Geography
WORKING EXPEPERIENCE
Company : Piet’s Biltong 2002-2004
Position : Assistant with Delivery and Marketing
Key Roles and Responsibility : Selling products, Customers service & Delivery Company : Beares Furnishers Okahandja 2004-2010
Position : General Assistant & Sales Consultant
Key Roles and Responsibly : Selling products, growing prospecting customers, Managing performance, deliver excellent customer
services, future sales, achieving monthly target,
In store promotion.
Company : Ellerines 2010-2012- UCS SYSTEM
Position : Manager
Key Role and Responsibility : Planning sales targets, over-seeing operations in the store, team
player, monitoring staff performance, managing poor sales, review sales targets versus actual sales, conflict management, market and promote products on a monthly basis.
Company : Lewis Swakopmund –UCS SYSTEM
Position : Sales Advisor 2014-2016
Key Roles and Responsibility : Selling products, searching for prospecting customers, review performance, customer services, future sales, achieving monthly target, in-store promotion, perform cash recons.
Company : SLEEPMASTERS Namibia 2016-2019 – SAP SYSTEM Position : Area Manager
Key Roles and Responsibility : Developing and implementing sales plans, Set sales targets for region,
Analyze sales performance of the branches – month to month Analyze operational efficiency,
Develop strategies from quarterly competitor analysis performed, Drive sales by finding new markets with innovative promotion campaigns,
Develop and implementing customer retention plan,
Performing customer surveys and analyze data,
Drive customer service,
Perform surprise check on cash recons & petty cash Profit and loss analysis performed quarterly,
Staff performances management - discussing performance with management,
Review poor performances on a quarterly and as need arise, Implement rating matrix for shop space and tidiness of shop, Develop and implement reward system for staff
performance.
Review stock taking,
Driving the brand within the Namibian landscape.
REFERENCES
1. Petrus ! Omes
Piet’s Okahandja
2. Nixon Frederich
Ellerines RC
3. Alfred Gariseb
064 – 403 032
Lewis Swakopmund
4. Jannie Swartz
Sleep Masters
Area Manager
5. Godfrey Julie
Operations Manager
The Bed Shop
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