Customer Service Representative

ATTA ABDULAZEEZ.

+234********** Alausa, Lagos ***212 ****************@*****.*** https://www.linkedin.com/in/abdulazeez-atta-b8b767186

CUSTOMER SERVICE REPRESENTATIVE

Customer Relationship Management Client Services Account Management

Experience and dedicated customer service officer with refined interpersonal and multi-tasking skills which aid in resolving customer complaints and promoting conflict resolution. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients. Fully committed to following company procedures and winning loyal customers.

WORK EXPERIENCE

GreenLight PLanet (Sunking Solar) - Alausa, Lagos 06/2021 - PRESENT

Customer Service Representative (Remote)

Responsible for managing 100+ client account and resolving complaint while ensuring quality services

●Promptly respond to customer enquiries in person or via phone, email, mail or social media.

●Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

●Assisting customers in an attentive and empathetic manner to resolve any technical problems or queries they may have

●Verifying Customer information and Updating customers Database

●Identifying Potential customers and turning them into Paying Customers.

ISON EXPERIENCE (MTN NIGERIA) – Abeokuta, Ogun 08/2016 - 11/2020

Customer service representative

Design, develop and deliver material using a range of methods and platforms.

●Hired, trained, developed, measured performance, disciplined, and scheduled department staff when found in a leadership capacity in the absence of team leaders or managers

●Slashed the number of customer complaints by 80% through ensuring that team members followed customer service guidelines.

●Attending to client complaint and resolving complaints in an empathetic manner

●Escalating Technical issues to supervisors or managers for further resolution

●Constantly renewing product and services contents to serve clients better

●Working as a team player to achieve common set targets and goals

●Imputing best manners of approach to meet first call resolutions

EDUCATION

Ogun State Institute Of Technology – igbesa, Ogun

Associates Degree (Environment technology) – Estate Management, September 2016

PROFESSIONAL SKILLS

●Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

●Excellent communication skills with a focus on team-building and customer relations

●Outstanding organizational, multitasking, and problem-solving abilities.

●Excellent use of Applications like Zendesk, Zoho, Canva

●Dedicated, motivated and focus to achieve set goals with consideration of the quality of work

●Familiar with Customer Relationship Management (CRM) softwares.

PROFESSIONAL CERTIFICATION

●Customer Relationship Training 2016

●Ison Experience Soft-Skills Training 2016

●Internet marketing Course (IBM institute) 2018

INTEREST

Reading, Researching and Networking

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