Support Agent Service Representative
Resume:
IHUOMA CHINONSO PRINCE
*****************@*****.***
* ****** ****** ** ******** Bus Stop Ikotun Lagos Nigeria Chinonso Ihuoma
Objective
I seek challenging opportunities where I can fully use my skills for the success of the organization. A manager with over 3 years of experience in product research, and development. Highly skilled in identifying opportunities to maximize revenue.
Experience
Student business club futo
August 2017 - Dec 2021
Program/project associate (volunteer)
Organized programs for student founders to educate them on business strategies and management Networked with founders and helped them with updates about business Helped built the largest student entrepreneurship network across campuses. Comfort Stevens Nigeria LTD
July 2018 - May 2019
Customer service representative
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Offered advice and assistance to customers, paying attention to special needs or wants. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Iyfarm ltd
April 2019 - Feb 2021
Customer service representative
Offered advice and assistance to customers, paying attention to special needs or wants. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided information regarding charge accounts and loyalty programs Megatronics Power Solution
April 2021 - Jan 2022
Customer service representative
Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Consulted with outside parties to resolve discrepancies and create expert solutions
Education
Federal university of technology owerri
2019
Transport management technology
Skills
Project Management
Product management
Microsoft packages
Creative Design
Research and trend analysis
Creative Problem Solving
Customer Data Confidentiality
Calm and Professional Under Pressure
Customer Retention Strategies
Certification
Business development, Tony elumelu entrepreneurship foundation - 2019 Product management, Great learning.com - 2020
Innovation management, Young innovation leaders fellowship, 2020 Product development, Clintonel innovation center, 2020 Business management, Savvy fellowship
Business development, Enterprise development center, 2021 Jobber man, soft skill training, 2021
Business management, All-on and Nigerian climate innovation center.
Reference
Reference will be made available on request - ""
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