Saudi Aramco Executive Housekeeper
Resume:
Ramkrishna Sanat Pandya
Contact: **** 750**-***** Email: *******************@*****.***
(Hospitality Management and Catering Operations Diploma)
A Professional Housekeeper with more than 17 years of experience with various reputed international 5 star Hotel chain properties. 8 years of experience in individually managing the Housekeeping & Laundry operations successfully comprising teams of diverse nationalities. A well-rounded and extremely motivated Executive Housekeeper with proven portfolio of achievements and wealth of experience in various roles.
With more than 16 years’ experience as an Executive Housekeeper and Housekeeping Supervisor I am adept in team leadership staff development and budgeting. Moreover while my on-the-job experience has afforded me a well-rounded skill set including first-rate strategic planning and time management abilities I excel at:
Managing up to 50 team members at a time.
Creating schedules administering budgets and mentoring staff.
Assessing guest satisfaction and developing improvement plans.
Responding quickly to guest requests.
In addition to my experience and personal qualities I have a solid educational foundation and a passion for leading high-performance teams. I am extremely enthusiastic about your organisation’s focus on guest satisfaction and would welcome the opportunity to contribute to your continued success.
Please review my attached CV for additional details regarding my expertise and career achievements. I would welcome an opportunity for interview.
Thank you for your time and consideration.
Sincerely
Ramkrishna Pandya
Ramkrishna Sanat Pandya
Contact: 0091 750**-***** Email: *******************@*****.***
(Hospitality Management and Catering Operations Diploma)
Objective
A Professional Housekeeper with more than 17 years of experience with various reputed international 5 star Hotel chain properties. 8 years of experience in individually managing the Housekeeping & Laundry operations successfully comprising teams of diverse nationalities. A well-rounded and extremely motivated Executive Housekeeper with proven portfolio of achievements and wealth of experience in various roles.
Career History
Artifact Cleaning Supervisor Feb 2016 – Oct 2018
Khidmah Saudi llc, Saudi Aramco (Saudi Arabia),
King Abdulaziz center for world culture, Museum
Oversee completely managing the Housekeeping operations.
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
Operate within departmental budgets through effective stock and cost controls and well managed schedules.
Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork.
Ensure team members have an up-to-date knowledge of all room categories and amenities.
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
Ensure staffing levels cover business demands.
Ensure ongoing training.
Ensure communication meetings are conducted and post-meeting minutes generated.
Manage staff performance issues in compliance with company policies and procedures.
Recruit, manage, train and develop the Housekeeping team.
Competent in property management systems.
Maintaining departmental records, documents and Inventories.
Housekeeping Executive Jul 2015 – Jan 2016
Tawoos catering and facility management company, Oman
British Petroleum
Oversee completely managing the Housekeeping operations.
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
Preparation of Pre-opening Operating Policies, Procedures & budgets.
Set departmental targets & objectives, work schedules.
Recruitment & training of the complete Housekeeping and Laundry team.
Maintain good communication and work relationships with Head of departments / colleagues & with external partners & suppliers.
Planning & ordering pre-opening equipment’s, Linen and Operational Supplies & Equipment's.
Ensure communication meetings are conducted & post-meeting minutes generated.
Manage staff performance issues in compliance with company policies and procedures.
Competent in property management systems.
Maintaining departmental records, documents and Inventories.
Housekeeping Supervisor Jun 2013 – Jan 2014
Ferovial, Facility management and maintenance for Qatar Airways, (Qatar)
To help manage the Housekeeping Team, to assist the Executive Housekeeper in the smooth and efficient operation of the Housekeeping department ensuring maximum Guest satisfaction, and adhering to the standard required by the hotel and assists in the planning process.
Some of the other responsibilities & job functions included:-
To direct the administration of all housekeeping services for guest rooms, public area, staff areas, uniforms.
Ensuring excellence in standard of hygiene, safety & comfort are provided.
To direct all of housekeeping project, programs and training where applicable.
Acting as a source of contact in departmental, interdepartmental and guest related communication.
To constantly spot check Housekeeping Colleagues to maintain standards applied.
Evaluating Housekeeping Colleagues about their training needs and development.
Developing Housekeeping colleagues to attain their full potential.
Training and developing all Housekeeping colleagues.
Being able to regularly review the training results and needs with Executive Housekeeper.
Ensuring Housekeeping attendants are fully trained to deliver the standard set by the department.
Co-ordinate with outside contractors for job assigned pertaining to the department.
Performance Appraisals.
Inventories and Record keeping.
Laundry Foreman Apr 2010 - May 2011
Dyncorp international company, Afghanistan (USA military base)
Oversee completely managing the Housekeeping & Laundry operations.
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
Operate within departmental budgets through effective stock and cost controls and well managed schedules.
Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork.
Ensure team members have an up-to-date knowledge of all room categories and amenities.
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
Ensure staffing levels cover business demands.
Ensure ongoing training.
Ensure communication meetings are conducted and post-meeting minutes generated.
Manage staff performance issues in compliance with company policies and procedures.
Recruit, manage, train and develop the Housekeeping team.
Competent in property management systems.
Maintaining departmental records, documents and Inventories.
Housekeeping Executive Jul 2008 - Mar 2010
The Residency, Mumbai
Oversee completely managing the Housekeeping & Laundry operations.
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
Operate within departmental budgets through effective stock and cost controls and well managed schedules.
Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork.
Ensure team members have an up-to-date knowledge of all room categories and amenities.
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
Ensure staffing levels cover business demands.
Ensure ongoing training.
Ensure communication meetings are conducted and post-meeting minutes generated.
Manage staff performance issues in compliance with company policies and procedures.
Recruit, manage, train and develop the Housekeeping team.
Competent in property management systems.
Maintaining departmental record, documents and Inventories.
Housekeeping Supervisor/Villa Manager/Yatch Supervisor/House Manager
Apr 2005-Jun 2008
Worked at HH.Sheikh Ahmed bin Saeed Al Maktoum Palace, Palm Island Palace and Jabeel Ali Palace, Hotel Le Royal Meridian, beach resort and spa (Dubai), Grosvenor House Hotel, Buddha Bar property
Managed the palaces and all the staff working at the palaces, (Nanny, Driver, chef, housekeeping supervisor and all other junior staff).
Managed Housekeeping for Le Royal Meridien Villas (70 villas) in Dubai
To help manage the Housekeeping Team, to assist the Executive Housekeeper in the smooth and efficient operation of the Housekeeping department ensuring maximum Guest satisfaction, and adhering to the standard required by the hotel and assists in the planning process.
Some of the other responsibilities & job functions included:-
To direct the administration of all housekeeping services for guest rooms, public area, staff areas, uniforms.
Ensuring excellence in standard of hygiene, safety & comfort are provided.
To direct all of housekeeping project, programs and training where applicable.
Acting as a source of contact in departmental, interdepartmental and guest related communication.
To constantly spot check Housekeeping Colleagues to maintain standards applied.
Evaluating Housekeeping Colleagues about their training needs and development.
Developing Housekeeping colleagues to attain their full potential.
Training and developing all Housekeeping colleagues.
Being able to regularly review the training results and needs with Executive Housekeeper.
Ensuring Housekeeping attendants are fully trained to deliver the standard set by the department.
Co-ordinate with outside contractors for job assigned pertaining to the department.
Performance Appraisals.
Inventories and Record keeping.
Field of Interests
•Food and Beverage Department, Food Production, Housekeeping Operations, Customer Services, Front offices Operations, Patient’s care Supervision and Care Worker for elderly people.
Skills
•Microsoft office, Fidelio, Opera.
Industrial Exposure
Industrial Visit at:
•The residence hotel, Powai, Mumbai.
Achievements
•Master in housekeeping operations.
Education
•Hospitality Administration/Management, Diploma in Hospitality Management & Catering Operations, 2001 - 2004
Licenses & certifications
Hospitality Management Diploma Hospitality Management Diploma
AHLEI - American Hotel & Lodging Educational Institute Date Issued Aug 2004
Train the Trainer Certified.
Strength & Hobbies
•Make new friends, travelling, sports cricket, swimming, playing chess
Languages
•English, Hindi, Gujarati, Marathi
References:
Available on request
Additional Information
Nationality - Indian
•H H.Sheikh Ahmed Bin Saeed Al Maktoum, is the owner of Le Royal Meridien, beach resort and spa Dubai, it's a 500 Rooms and 5 in house restaurant and coffee shop.
• H H.Sheikh Ahmed Bin Saeed Al Maktoum, is the Owner of Grosvenor House Hotel, it's a 700 rooms and 9 restaurant and Buddha Bar property.
•H H. Sheikh Ahmed Bin Saeed Al Maktoum, owns several palaces all over UAE.
I have worked for below additional clients till date -
1) Many Hotels and resorts in India.
2) Worked at Theatre Supervisor in Mumbai.
3) Hospital Executive Housekeeper in Mumbai.
4) Patient’s care Supervisor and care worker in Mumbai.
Contact this candidate