Laser Technician Customer Service
Resume:
Holly Kennedy
Pearland, TX *****
**********@*****.***
I am an experienced supervisor with exceptional communication and managerial skills. I can readily multi-task while ensuring that each detail and person involved receives the attention and support required for success.
Authorized to work in the US for any employer
Work Experience
Supervisor over the facility
CENIKOR FOUNDATION - Deer Park, TX
January 2017 to December 2018
• Cenikor is long term residential therapeutic community that houses 165 residents and encompasses the facility as well as the 16 acre grounds and swimming pool. For more than a year I was the supervisor over the facility. My immediate duties included the supervision and responsibility of all 165 Male and female residents. As well as acting liaison between residents and facility staff. I supervised all behavior modification assessments/ disciplinary actions earned assigned and completed for the enforcement of the facility rules and program requirements. As house supervisor I was also responsible for daily updates of various administrative reports kept in a special binder to be updated and traded out for the facility director. I also kept data regarding each resident via an Excel spreadsheet in which I updated daily. Among many administrative resident compliance /enforcement of legal stipulations as required by the TDCJ parole and probation offices . Progress reported to legal services quarterly. Aesthetic laser tech apprentice
Alvin Community College - Alvin, TX
August 2014 to January 2015
This was a 60 hour course to gain the certificate required to obtain a license to apprentice as an aesthetic laser technician under the supervision of a licensed medical director. Qualified for employment in a med/ spa, or salon with an onsite laser for the removal of hair, tattoos, freckles, and other specified laser skin treatments and procedures.
Assistant Manager
Express - Pearland, TX
April 2014 to October 2014
As the assistant manager of a retail clothing store I was required to complete end of shift/closing of daily accounts receivable, counting of all cash from the money drawers. Figuring bank deposit for nightly drop, reconciling the days sales/ returns/ and balancing of cash and credit card sales, processing merchandise shipments received by checking all new merchandise in and against packing paperwork, security tagging, and properly displaying in accordance with corporate guidelines. Associate scheduling completed bi monthly including the quarterly price markdowns and clearance updates. Server/shift supervisor
Ellies greek kitchen and catering - Friendswood, TX March 2012 to July 2014
Providing excellent customer service in a high pressure/fast paced environment by serving gourmet Greek cuisine after first overseeing the daily opening preparations of cutting vegetables to stock the salad bar, preparing the proper amounts of cash for the register/drawer, properly prepping and stocking all supplies for daily replacements following the lunch/dinner rush and general usage. Opthalmic Technician
ENNEN EYE CENTER - Fort Smith, AR
November 2003 to September 2005
Working alongside ophthalmologists to perform eye exams, diagnosis of diseases, administering treatment of patients eye related clinical and surgical needs, such as visual acuity, measuring eye pressures and maintaining the setup, sterilization of surgical instruments and trays and finally, chart dictation.
Dental office manager and chair-side assistant
Dr. Brad Faulkner DDS, Dr. Ward Clemmons, DDS Family Practice - Fort Smith, AR April 1994 to February 1999
Patient appointment scheduling, the verifying and filing of all,insurance and medicaid claims, the making of all office staff shift scheduling (bi monthly) the reconciliation of daily accounts receivable, making of bank deposits, supervising of proper sterilization procedures for all instruments, exam rooms and dental lab requirements. The writing/ calling the pharmacy to prescribe patients medications as ordered by the on call DDS. And also managing a multi line telephone system and providing top of the line customer service/patient care.in a high pressure, fast paced environment. Education
Certificate of apprenticeship in Asthetic laser technology Alvin Community College - Alvin, TX
August 2014 to January 2015
Associate's degree in Applied science
University of AR - Fort Smith, AR
August 1994 to June 1996
Skills
• Facilities Management
• Supervising Experience
• Microsoft Office
• Aloha restaurant office software
• QuickBooks pro
• Medical Scheduling
• Catering
• Facilities Maintenance
• Multi-line Phone Systems
• Bartending
• Office Management
• Esthetic Laser Treatment
• Serving Experience
• POS
• Behavioral health (4 years)
• Microsoft Outlook
• Budgeting
• Kitchen Experience
• Time management
• Front desk
• Office Administration
• Dentrix
• Chairside Assisting
• Microsoft Word
• Customer service
• Phone etiquette
• Makeup Application
• Retail Sales
• Infection Control Training
• Medical Billing
• Host/Hostess
• Computer skills
• Dental office experience
• Dental receptionist
• Management
• Medical office experience
• Medical receptionist
• Restaurant experience
• Property management
• Leadership
• Insurance verification
• Animal care
Certifications and Licenses
TABC certificate
September 2018 to September 2021
TABC certificate, expires Sept 2021
Assessments
Patient-focused care — Proficient
April 2021
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient
Administrative support professional fit — Highly Proficient April 2021
Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
April 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Basic attention to detail — Expert
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Expert
Medical receptionist skills — Expert
October 2021
Managing physician schedules and maintaining accurate patient records Full results: Expert
Customer service fit — Proficient
April 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Dental receptionist skills — Proficient
April 2021
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Retail customer service — Proficient
September 2021
Comprehending and responding to retail customer needs Full results: Proficient
Protecting patient privacy — Proficient
November 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Food Handlers certificate
Contact this candidate