Customer Service Representative

Mekell Welcome

**** ******* *****, #*, **********, WV, 25313 304-***-**** ******@*******.*** www.linkedin.com/in/mlwelcome

Summary

Experienced and reliable customer service professional with proven abilities for resolving complex issues and developing customer relationships. Demonstrated skills of listening attentively, solving problems quickly and effectively, and cultivating customer loyalty. Excel in fast-paced environments while working alone or as part of a team.

Experience

OFFICE CLERK (TEMPORARY)

BEAR INDUSTRIES JUNE 2020 – DECEMBER 2020

·Assisted a growing real estate business with a temporary project to upgrade the filing system and upload the files to databases in Excel.

·Improved document retrieval times and maximized efficiency by eliminating outdated and inaccurate documents.

·Collected monthly rent from tenants and recorded payments and maintenance requests n their personal file.their

DELIVERY DRIVER

PAPA JOHN’S MAY 2019 – JANUARY 2020

·Improved customer satisfaction scores by providing consistent service and immediately addressing all problems and concerns.

·Analyzed the previous day's sales and counted inventory to establish the amount of food preparation needed prior to each shift.

·Delivered order to the customers' home or places of work in a timely manner by observing all traffic laws and company safety recommendations.

CUSTOMER SERVICE REPRESENTATIVE

BOJANGLES APRIL 2018 – MAY 2019

·Greeted customers and offered to assist them with their order, utilizing up-selling strategies when appropriate.

·Demonstrated ability to collaborate with the rest of the team to quickly, and efficiently, complete each order and provide each customer with the best service possible.

·Cultivated positive customer relationships by listening attentively and, if needed, utilized problem solving skills to resolve any questions and/or complaints.

SENIOR RESIDENT ADVISOR

STATE OF WEST VIRGINIA JANUARY 2017 – APRIL 2018

·Appointed to oversee a training program in a community with 32 individuals that focused on personal growth and development.

·Assisted the community in team building exercises that employed conflict resolution strategies to address and overcome challenging situations.

·Worked with all of the residents to define short term strategies that could help them with reaching their long-term goals.

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CUSTOMER SERVICE REPRESENTATIVE

HARBOR FREIGHT TOOLS 2016 –2017

·Greeted customers both in person and over the phone and assisted them with product questions and/or order requests.

·Improved warehouse organization by removing outdated items and moving other stock to available space on the sales floor.

·Assisted with weekly truck deliveries and monthly inventory counts.

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Education

REGENTS BACHELOR OF ARTS (RBA)

WEST VIRGINIA UNIVERSITY 2020

Skills & Abilities

·Detail Oriented

·Conflict Resolution

·Verbal & Written Communication

·Excel in fast paced environments

·Microsoft Office

·Google Docs

·Email, Phone & Chat Support

·Inventory Skills & Office Administration

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