Executive Assistant Administrator

DARLENE MCCAIN

Lithonia, GA ***** 678-***-**** ********@*****.***

SUMMARY

Polished and professional Administrative Assistant successful at supporting executive productivity and business operations. Knowledgeable about industry practices and regulations, office management protocols and calendar management. Works well with minimal oversight to carry out demanding work. Personable and skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

SKILLS

Business development

Planning and execution

Operations oversight

Strategic business planning

Brand management

Defining company vision

New business development

Account balancing reconciliation

Timeline Planning and Management

Travel administration

PC proficient

Meeting planning

Technologically savvy

Mail management

Records management systems

AR/AP

Microsoft

Detailed meeting minutes

Accounting support

Sensitive material handling

Accounting skills

Data entry

Multitasking and prioritization

Organization and efficiency

Professional and mature

Project management

Recruiting

Senior leadership support

Administrative operations

Schedule management

Event coordination

Dedicated team player

Deadline-oriented

Expense reporting

Employee training and development

Strong interpersonal skills

Customer relations

Appointment scheduling

EXPERIENCE

01/2016 to Current

Independent Business Owner

Above The Rest Atlanta, GA

Handle responsibilities such as creating business plans, arranging financing, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business opportunities

Self-motivated with a daily focus on goals

Generate sales and help move products and services online

Interact with new customers and build relationships for returning customers.

03/2019 to 05/2020

Executive Administrator

City of Chamblee Chamblee, GA

Provide support to the Deputy City Manager of Chamblee

Responsibilities include but are not limited to scheduling and coordinating appointments

Make arrangements for meetings, conferences and travel which include registration, car service and hotel confirmation

Calendar maintenance

Responsible for establishing and maintaining official city documents

Involved with interviewing and selecting applicants for open city positions

Identified needs and initiated projects independently

Set priorities and procedures for Public Works Department (such as credit card use and city property damage reports)

Work with City attorney to establish proper procedures with personal property damage, right-of-way damage, Storm water damage, etc).

03/2016 to 10/2016

Executive Administrative Assistant

Chick-fil-A Foundation Atlanta, GA

Provided admin support to the VP of Community Affairs, VP Chick-fil-A

Responsibilities included completing and processing expense reports for completeness and accuracy

Handled extensive calendar management as well as maintenance of incoming emails and LinkdIn account

Built database used for receipt of all business cards and contact information from outside vendors (over 7000+ business cards)

Handled all aspects of external speaking engagements which included corresponding with external clients to ensure smooth and successful transitions

Registered and received guests, arranged conference calls and scheduled meetings with Chcik-fil-A senior executives

Scheduled domestic and complex international travel arrangements to include air, hotel and ground transportation.

04/2005 to 04/2015

Executive Administrator

The Coca-Cola Company Atlanta, GA

Provide admin support to the VP of Marketing Strategy & Planning, VP of Ideas and Impact as well as a 3 Global Directors, Directors and Sr

Managers

Responsibilities included completing and processing expense reports for completeness and accuracy according to Company policies

Type, edit, and proofread correspondence

Identify, classify, maintain, and protect files, documentation and sensitive information consistent with record handling and retention requirements

Build and develop relationships with internal and external individuals to exchange feedback on product/service issues, identify and/or solve problems, assess needs, and/or achieve business results

Protect information provided in confidence from outside sources (bottlers and other business partners) and ensure this information is not disseminated to those not directly involved

Schedule domestic and complex international travel arrangements to include air, hotel and ground transportation and VISA/Passport documentations

Prepare travel itineraries for Executives to use and to share with key contacts

Answer incoming phone calls and handle or redirect as appropriate

Manage phone coverage utilizing phone back-up procedures to ensure calls are answered

Reconcile monthly AMEX statements

Help manage a budget of $2.85M; submit MSAs and SOWs to finance for approval and signatures, work within SAP system to generate purchase orders, collect invoices from outside vendors and submit to A/P for payment, follow all protocol for year-end financials ensuring all campaigns and POs have been closed

Review, organize and distribute incoming and outgoing mail

Maintain, organize, manage, and print calendars

Coordinate internal and external meeting logistics (e.g., facilities, audio-visual requirements, sleeping rooms (if necessary), and food services) at the local level (60 people) as well as the global level (500+ people).

06/2004 to 04/2005

Administrative Assistant

The Home Depot SSC Atlanta, GA

Provided support to the Director of HR and Director of Mergers and Acquisitions

Responsibilities included, but were not limited to scheduling and coordinating appointments

Made arrangements for meetings, conferences and travel

Ensured effective management of Directors' calendar

Screened telephone calls and resolved or referred them as appropriate

Prepared routine letters, memorandums, agendas, presentations, forms, etc

Was responsible for establishing and maintaining official documents and records in appropriate files to ensure organization of materials

Performed clerical duties such as typing, note taking, and managing daily mail to make certain that order was maintained within the office or department and documents are accurate and secured

Maintained Directors' email and voicemail correspondence to maintain adequate and timely communication

Some light accounting/budget review

Identified needs and initiated projects independently

Set priorities and procedures for accomplishing work, delegating responsibility as needed

Collected and compiled information, and analyzed data and displays in appropriate form for Director

Received and reviewed highly sensitive correspondence for Director

Maintained confidentiality and recommended solutions/actions if required.

03/2002 to 12/2003

Executive Assistant

Collaborative Consulting, LLC Atlanta, GA

Provided support to the VP of the company in addition to various Directors and the VP of Sales

Responsibilities included coordinating all aspects of travel arrangements, set up of on-site and off-site meetings, compilation of expense reports and timesheets, maintenance of lease (office space) agreements (saved company over 20K yearly in rent fees), preparation of presentations, internet research of competitive and market information, reconciliation of monthly billing and managing calendars as well as processing invoices

Negotiated with lease manager to receive free office furniture (saved company 10K)

Actively participated in the recruitment, assessment, hiring and development of office personnel

Participated in the appropriate and fair resolution of human resource issues

Maintained vendor relationships, while ensuring that the highest quality level of service was provided at the lowest possible price

Ensured that proper products and office supplies were ordered and received on a timely basis

Ensured that all departments operated within the guidelines established by financial policies and procedures.

03/2000 to 03/2003

Executive Assistant

Accenture, Andersen Consulting Atlanta, GA

Provided professional secretarial and administrative support to an array of senior level people which included two global partners, two senior partners, one associate partner and one senior manager

Ensured accuracy and completeness of work; coordinated all aspects of on-site and off-site meetings and recruiting activities, assist and support meetings; coordinated all aspects of travel arrangements (both national and international); received incoming calls and handled requests as appropriate; maintained calendar for the senior and global partners and scheduled appointments; organized community support activities; transcribed voicemails; assisted with HR activities; performed clerical duties', coordinated annual review meetings, coordinated work through service departments as appropriate; produced basic graphics and documents; performed information searches; maintained records/files

Acted as Team Lead and promoted to Analyst level within first year of employment.

01/1997 to 01/2000

Branch Administrator

Sprint Paranet Atlanta, GA

Responsibilities included the coordination of travel itineraries, calendar management, event planning, local and regional company meetings, and training plans for SVP

Also provided support to VP of Sales, Technical Analyst Managers, and 70+ technical analysts

Geographical area of responsibilities included the locations in Ft

Lauderdale, Florida, North Carolina, and Atlanta, Georgia

Was also responsible for collecting and entering timesheet information

Processed purchase orders and invoices

Monitored and ordered office supplies as needed; followed up on office equipment maintenance; investigated and resolved discrepancies in expense reports or invoices; scheduled and planned branch or area meetings and social events in Ft

Lauderdale, Charlotte, Raleigh and Atlanta

Conducted all new hire orientation including assisting the candidate with entry paperwork, equipment procurement, and the dissemination of company policies and procedures, and benefits overview

Monitored and reported corporate contract revenue numbers and generated A/R reports to/for sales managers

Resolved issues concerning payroll and 401K benefits

Participated in training new administrators for the Southeast area and was part of team that developed New Hire Orientation program

Met and exceeded established personal and branch goals

Saved company over 20K while negotiated with property management over expansion of office

Received several certificates and bonuses for outstanding accomplishments and presentation skills.

EDUCATION AND TRAINING

Some College (No Degree): Business Administration

Tuskegee University Tuskegee, AL

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