Customer Service Representative
Resume:
Regina Hetherington
Syracuse, NY 13211
(315) 484- 8312
******************@*****.***
As a customer service professional, my objective is to seek employment within a company where I can utilize my experience and knowledge in an environment with growth potential. Skills
More than 20 plus years of successful experience in customer service and support Possesses solid computer skills, and pro cient in using o ce equipment Excellent oral and written communication expertise Employment
National Safety Council
Liverpool, NY - Customer Service Representative II 06/2010-02/2019
Answering incoming calls from multiple queues, as well as emails, and providing quality customer service to meet the customer’s needs
Provide program and schedule information to customers and research and resolve enrollment/ completion problems
Process live credit card payments accurately, while maintaining compliance guidelines Register students into classes while following a call script and ensure customer notes are documented. Place outgoing calls to customers as needed concerning class cancellations, problems with enrollment, and updating various les
Sutherland Global Services Inc,
Syracuse, NY - Customer Service Representative
03/2009 - 4/2010
Support sales reps in opening new accounts and upgrading existing service Quickly and e ectively solve customer challenges
Maintain quality control satisfaction records, constantly seeking new ways to improve customer service Practicare Medical Management, Inc
Liverpool, NY - Medical Billing Specialist
05/2008-01/2009
Reviewed insurance policies to determine eligible coverage Received and posted payments to client accounts
Correspond with insured or agent to obtain information or inform them of account changes Jackson Hewitt Tax Service
Syracuse, NY - Receptionist
01/2005-04/2005
Answer incoming calls, greet customers, transfer calls and taking messages Perform clerical duties such as typing, proofreading, accepting orders Filing and maintaining accurate customer data
Deluxe Financial Services
Syracuse, NY - Customer Service Representative
08/1996 - 11/2004
Confer with customers by telephone or in person in order to provide information about products and services
Resolve service or billing complaints by performing activities such as product exchanges or refunds Cooperated with nancial institutions to resolve errors in the formatting and set up of their clients accounts
References are available upon request.
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