Michigan University Business Analyst
Resume:
David Haynes
Royal Oak, Michigan 48067 *************@*****.***
Business & Quality Assurance
PROFESSIONAL
Results-Driven - Professional with 5 years of experience and recent educational credentials in project management. Applies instinctive organizational strengths and well-developed analytical abilities to manage multiple project details. Easily builds and maintains rapport with peers, customers, and all personnel levels using cooperative communication and focused listening. Skilled at identifying operational inefficiencies to improve processes, minimize costs, and increase profits. Strengths include:
Product Implementation and
Management
Business Structure Analysis
Risk and impact reporting
Requirements gathering
Alternative and Cost-Benefit
Analysis
Leadership & Team Training
Effective Communication
Developing E2E Test Cases
Data Analysis & Process
Improvement
Chart development: Gantt &
Pert
Qualitative and Quantitative
Analysis
Proficiencies in Microsoft Suite, Salesforce, SAP, SQL, JIRA, & IBM PROFESSIONAL EXPERIENCE
PLASTIPAK PACKAGING – Plymouth, Michigan 2021 – Present Lead Injection Specialist
Efficient data analysis using SAP to communicate quality grades, suggested updates to product specifications, and solving various internal or end customer complaints.
Collaborative cross-department communication throughout the life cycle of new and existing products to validate and improve product performance.
Yearly tracking and evaluation of the runnability and performance of all injection molds to plan proper maintenance and tool updates to each mold.
PLASTIPAK PACKAGING – Plymouth, Michigan 2019 – 2021 Quality Lab Technician
Strategic team meetings to organize and plan weekly testing to meet multiple project deadlines.
Create and communicate detailed reports to illustrate results and recommended process improvement changes to distribute to corresponding plants.
Leading technical training sessions with peers to ensure reliable and repeatable product testing. OPTIMUS MANAGEMENT SERVICES – Dearborn, Michigan 2017 – 2019 Business Analyst
Data Analysis of business processes to eliminate inefficiencies using SaaS solutions to improve data sharing, practice management, customer service, billing, and payroll.
Lead team training meetings regarding new cross functional business processes.
Improved operational flow and increased customers serviced daily by 25%. DREAMS AUTO SALES – Kalamazoo, Michigan 2016 – 2017 Sales/Business Operations Manager
Managed all sales activities, including team supervision, scheduling, and monthly reporting.
Developed evolving sales techniques using sales data, monthly meetings, team training, and integrated data analysis.
Increased previous year 1st quarter sales by 50% EDUCATION & CERTIFICATIONS
WESTERN MICHIGAN UNIVERSITY – Kalamazoo, Michigan
Bachelor of Science (2019)
PROJECT MANAGEMENT INSTITUTE, INC.
Certified Associate in Project Management (CAPM) (July 2021) Comprehensive Teachings in the Principles, Terminology, & Best Practices of Project Management
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