Center Agent Customer Service
Resume:
Donara Chan
Hudsonville, MI *****
***********@*****.***
Objective
Seeking a position utilizing experience and skills in customer service. I am trying to gain other skills and looking for a new career path.
Education
● Grand Rapids Community College-BA in Accounting, June 2018-GPA: 3.0
● Holland Public Schools-GED, Aug 2012
Skills and Abilities:
● Provide excellent customer service.
● Very honest, loyal, dependable, and
● Very organized and very committed to what I do..
● Work very well with others and as well by myself.
● Proficient with Microsoft Word, Excel, double screens, email, fax, transfers; and multiple phone lines, coding.
Professional Experience
Advantage Solutions, Wyoming, MI
5/2020-current
● Working with customers on orders from Bayer.
● Responding to emails and making sure the customers get the orders that come into the system via EDI
● Work on Closeout Orders and manually enter into SAP
● Checking all products are available for shipment
● Keeping track of orders with Transportation and updating the customers
● Send PRO Tracking Reports to the customers
● Send cut reports to show what was not available to ship due to insufficient stock Guardsman, Grand Rapids, MI
8/2017-5/2020
Inbound
● Taking Inbound calls from new and existing customers for their protection plan on their furniture.
● Register new customers and get all of their information on the furniture.
● Reporting claims on issues they have with their furniture and sending claim forms to complete. Directions in Research, Grand Rapids, MI
9/2018-2/2020
Call Center Agent
● Making outbound calls and conducting surveys throughout the United States. The Hope Program, Grand Rapids, MI
4/2016-7/2017
Case Manager, Call Center Agent
● Taking Inbound and Outbound calls and working with clients to repair their credit and prepare them to get approved for a loan for Rent To Own homes and $0 Down Payments on a home.
● Help set them up to monitor and protect their identity along with their credit scores while they are in the program.
Victory Phones Live, Grandville, MI
5/2015-5/2016
Call Center Agent
● Taking outbound calls and giving surveys for customers in our database.
● There are different projects each week regarding the surveys. We would have to complete each one every week.
SpartanNash Corporate Headquarters, Byron Center, MI 11/2015-3/2016
Accounting
● Setup Indirects in Lotus Notes and Insite.
● Create Scan Apps in Excel.
● Set Coupons from Coupons Database and forward to PeopleSoft and create Insite.
● Go through coupons in the mailroom to be shipped.
● Assist in all aspects of the billing function including timely and accurate reconciliation of accounts
● Monthly statements on the first of the month.
● Emails, fax, printing, copying, and Excel.
Grand River Construction, Hudsonville, MI
8/2015-11/2015
Accounts Payable
● Open all mail and stamp dates.
● Code all invoices.
● Scan all invoices and attach in Timberline database.
● Reconciliation of accounts
● File in ready to be paid.
● Once paid, they would go into file cabinet.
● Answer calls and direct them where to go.
Plainfield Charter Township, Belmont, MI
4/2015-11/2015
Accounts Payable
● Setup invoices in the computer system.
● Made CC payments over the phone.
● Created spreadsheets for CC payments for the month.
● Worked with Excel, printing, copying, data entry. Champion Windows, Kentwood, MI
2/2015-11/2015
Receptionist
● Answer phones
● Setup appointments for estimates
● Create files for new customers
● Data entry, emails, faxing, printing, copying, Excel, Microsoft Word, and making sure system is updated. J-Max Logistics, Zeeland, MI
Accounts Payable
● Created invoices from the TMS system which are then transferred into QuickBooks ready to be paid.
● Setup payments in QuickBooks and setup checks ready to be mailed out.
● Scanned POD’s in the system.
● Emails, double screens, fax, payroll, billing, Microsoft Word, Excel, transfers, check runs, and multiple phone lines.
CBCS, Ada, MI
4/2012 -12/2013
AR Specialist
● Answering inbound and outbound calls attempting to collect debts from consumers, taking payments over the phone and resolving any questions or concerns they may have regarding their accounts.
● Emails, fax, transfers; and multiple phone lines. Novo 1, Holland, MI
1/2011 -1/2012
Call Center Agent
● Answering inbound calls and setting up accounts for inmates to call their loved ones, taking payments over the phone and resolving any questions they may have.
● Handling aspects of billing
Dollar Tree, Holland, MI
6/2007 -11/2014
Cashier
● Checkout customers at the register, provided customer service, handling money and assisting them with any questions and keeping the store front clean and stocked Kmart, Holland, MI
5/2009 -1/2010
Cashier
● Checkout customers at the register, provided customer service, handling money and keeping the area cleaned and picked up before store closes.
Meijer, Holland, MI
4/2006 -8/2006
Price team member
● Set up all the prices on the items and changing as they would go on sale or clearance and set the ad every Sunday.
Denny’s, Brooklyn Center, MN
2/1998-5/2004
Waitress
● Served drinks and food to customers.
● Making sure they have everything.
● Keeping tables and area cleaned and stocked during shift.
● Deep cleaning once shift is over.
● Vacuum area.
Perkins, St. Paul, MN
1/2001-1/2004
Waitress
● Served drinks and food to customers.
● Making sure they have everything.
● Keeping tables and area cleaned and stocked during shift.
● Deep cleaning once shift is over.
● Vacuum area.
Peachtree Inc., Bloomington, MN
3/1998-1/2001
Call Center Agent
● Answer inbound calls and register new customers for Peachtree and assisting existing customers.
● Making sure all their information is correct and current. Dairy Queen/Orange Julius, Brooklyn Park, MN
5/1996-2/1998
Team Member
● Assisting customers with ice cream/food and drinks.
● Keeping area cleaned and stocked. Mopped the whole area after closing.
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