Donara Chan

Hudsonville, MI *****

adqbqs@r.postjobfree.com

Objective

Seeking a position utilizing experience and skills in customer service. I am trying to gain other skills and looking for a new career path.

Education

● Grand Rapids Community College-BA in Accounting, June 2018-GPA: 3.0

● Holland Public Schools-GED, Aug 2012

Skills and Abilities:

● Provide excellent customer service.

● Very honest, loyal, dependable, and

● Very organized and very committed to what I do..

● Work very well with others and as well by myself.

● Proficient with Microsoft Word, Excel, double screens, email, fax, transfers; and multiple phone lines, coding.

Professional Experience

Advantage Solutions, Wyoming, MI

5/2020-current

● Working with customers on orders from Bayer.

● Responding to emails and making sure the customers get the orders that come into the system via EDI

● Work on Closeout Orders and manually enter into SAP

● Checking all products are available for shipment

● Keeping track of orders with Transportation and updating the customers

● Send PRO Tracking Reports to the customers

● Send cut reports to show what was not available to ship due to insufficient stock Guardsman, Grand Rapids, MI

8/2017-5/2020

Inbound

● Taking Inbound calls from new and existing customers for their protection plan on their furniture.

● Register new customers and get all of their information on the furniture.

● Reporting claims on issues they have with their furniture and sending claim forms to complete. Directions in Research, Grand Rapids, MI

9/2018-2/2020

Call Center Agent

● Making outbound calls and conducting surveys throughout the United States. The Hope Program, Grand Rapids, MI

4/2016-7/2017

Case Manager, Call Center Agent

● Taking Inbound and Outbound calls and working with clients to repair their credit and prepare them to get approved for a loan for Rent To Own homes and $0 Down Payments on a home.

● Help set them up to monitor and protect their identity along with their credit scores while they are in the program.

Victory Phones Live, Grandville, MI

5/2015-5/2016

Call Center Agent

● Taking outbound calls and giving surveys for customers in our database.

● There are different projects each week regarding the surveys. We would have to complete each one every week.

SpartanNash Corporate Headquarters, Byron Center, MI 11/2015-3/2016

Accounting

● Setup Indirects in Lotus Notes and Insite.

● Create Scan Apps in Excel.

● Set Coupons from Coupons Database and forward to PeopleSoft and create Insite.

● Go through coupons in the mailroom to be shipped.

● Assist in all aspects of the billing function including timely and accurate reconciliation of accounts

● Monthly statements on the first of the month.

● Emails, fax, printing, copying, and Excel.

Grand River Construction, Hudsonville, MI

8/2015-11/2015

Accounts Payable

● Open all mail and stamp dates.

● Code all invoices.

● Scan all invoices and attach in Timberline database.

● Reconciliation of accounts

● File in ready to be paid.

● Once paid, they would go into file cabinet.

● Answer calls and direct them where to go.

Plainfield Charter Township, Belmont, MI

4/2015-11/2015

Accounts Payable

● Setup invoices in the computer system.

● Made CC payments over the phone.

● Created spreadsheets for CC payments for the month.

● Worked with Excel, printing, copying, data entry. Champion Windows, Kentwood, MI

2/2015-11/2015

Receptionist

● Answer phones

● Setup appointments for estimates

● Create files for new customers

● Data entry, emails, faxing, printing, copying, Excel, Microsoft Word, and making sure system is updated. J-Max Logistics, Zeeland, MI

6/201*-**-****

Accounts Payable

● Created invoices from the TMS system which are then transferred into QuickBooks ready to be paid.

● Setup payments in QuickBooks and setup checks ready to be mailed out.

● Scanned POD’s in the system.

● Emails, double screens, fax, payroll, billing, Microsoft Word, Excel, transfers, check runs, and multiple phone lines.

CBCS, Ada, MI

4/2012 -12/2013

AR Specialist

● Answering inbound and outbound calls attempting to collect debts from consumers, taking payments over the phone and resolving any questions or concerns they may have regarding their accounts.

● Emails, fax, transfers; and multiple phone lines. Novo 1, Holland, MI

1/2011 -1/2012

Call Center Agent

● Answering inbound calls and setting up accounts for inmates to call their loved ones, taking payments over the phone and resolving any questions they may have.

● Handling aspects of billing

Dollar Tree, Holland, MI

6/2007 -11/2014

Cashier

● Checkout customers at the register, provided customer service, handling money and assisting them with any questions and keeping the store front clean and stocked Kmart, Holland, MI

5/2009 -1/2010

Cashier

● Checkout customers at the register, provided customer service, handling money and keeping the area cleaned and picked up before store closes.

Meijer, Holland, MI

4/2006 -8/2006

Price team member

● Set up all the prices on the items and changing as they would go on sale or clearance and set the ad every Sunday.

Denny’s, Brooklyn Center, MN

2/1998-5/2004

Waitress

● Served drinks and food to customers.

● Making sure they have everything.

● Keeping tables and area cleaned and stocked during shift.

● Deep cleaning once shift is over.

● Vacuum area.

Perkins, St. Paul, MN

1/2001-1/2004

Waitress

● Served drinks and food to customers.

● Making sure they have everything.

● Keeping tables and area cleaned and stocked during shift.

● Deep cleaning once shift is over.

● Vacuum area.

Peachtree Inc., Bloomington, MN

3/1998-1/2001

Call Center Agent

● Answer inbound calls and register new customers for Peachtree and assisting existing customers.

● Making sure all their information is correct and current. Dairy Queen/Orange Julius, Brooklyn Park, MN

5/1996-2/1998

Team Member

● Assisting customers with ice cream/food and drinks.

● Keeping area cleaned and stocked. Mopped the whole area after closing.

Contact this candidate