Jaime Starrett
Self motivated, hard working, independent individual
Portage, MI 49024
*****.********@*****.***
Authorized to work in the US for any employer
Work Experience
Credit Card Customer Service Supervisor
PNC Financial Services Group - Kalamazoo, MI
February 2020 to August 2021
I currently handle all credit card functions and service the cards as needed. With being in the manager role i also handle representative calls where i help them fix the customers problems or point them in the direction of how to use the computer programs so they may fix it. I help the representatives learn how to use the programs or tell them answers to questions they may have on accounts. The other calls i take with being a supervisor are supervisor calls where the customer wants to speak to the supervisor on call with complaints they have. I have maintained a great average handle time and stats over all as well as having good quality scores.
Machine Operator
Wdp - Mattawan, MI
November 2018 to May 2019
Inspect parts
Dental Assistant
Decatur Family Dentistry - Decatur, MI
June 2018 to October 2018
• Working using softdent programing
• Listening to patients concerns
• Assisting in procedures
• Setting up for procedures
• Cleaning instruments
• Stocking rooms
• Keeping areas sanitary
• Cleaning and setting up rooms
• Assisting with X-rays
• Doing laundry
• Keeping patients comfortable
• Informing doctor of patients concerns
• Receptionist occasionally
NANNY
care.com
January 2013 to July 2018
• Changing diapers and clothing
• Communicating with parents the daily activities of their children
• Arranging and preparing snacks and meals
• Organizing daily activities
• Sanitizing stations and toys
• Working and communicating well with other daycare staff
• Organizing outdoor activities
FAST FOOD WORKER
SUBWAY RESTAURANT
February 2010 to December 2012
• Working directly with customers
• Preparing food to specific orders
• Working in a fast-paced manner
• Cashier
• Keeping a clean work environment
• Sanitizing work space
• Customer service
Meijer Cashier
Meijer - Three Rivers, MI
August 2007 to September 2009
• Customer service
• Cashier
• Stocking shelves
• Pushing Carts
• Directing customers to correct locations
• Excellent people skills
Education
Phlebotomy healthcare training class in Phlebotomy GRCC
September 2019 to November 2019
High school or equivalent
Marcellus community high school
June 2007
Skills
• Nanny
• Childcare Provider
• cashier (3 years)
• Dental Assistant (Less than 1 year)
• Phlebotomy (Less than 1 year)
• Venipuncture Experience
• Capillary punctures
• Patient Care
• retail sales
• Toggling between several computer screens (1 year)
• Credit Card Services (Less than 1 year)
• Supervising experience
Certifications and Licenses
Driver's License
August 2004 to Present
CPR Certification
Assessments
Advanced attention to detail — Familiar
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Filing & organization — Highly Proficient
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Scheduling — Highly Proficient
November 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
November 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Receptionist — Highly Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Work style: Reliability — Highly Proficient
August 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Sales skills — Proficient
December 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Work style: Conscientiousness — Highly Proficient
November 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Sales fit — Familiar
May 2021
Measures the traits that are important for success in sales positions Full results: Familiar
Work motivation — Completed
May 2021
Level of motivation and discipline applied toward work Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Great with computers
• Able to multi task between screens and speak with customers simultaneously
• Great at resolving disputes
• Good in fast-paced environments
• Great at multi-tasking
• Wonderful people skills
• Organized
• Efficient
• Detail Oriented