Clinical Program Coordinator
Resume:
ALICIA JACKSON
MIDLOTHIAN, VIRGINIA 23112
Qualified mental health professional with over 20 years of supervisory experience and expertise in psychiatric disorders, forensic populations, crisis and risk management and clinical assessments while serving children and adults with chronic mental illness.
EXPERIENCE
JUNE 27, 2016-PRESENT
PROGRAM DIRECTOR, FIRST HOME CARE
Oversee the program as well as the specific services of the program
Provide clinical supervision and oversite of the Therapeutic Foster Care staff
Ensure that quality services are provided to the client and referral sources
Ensure that appropriate and relevant training is provided to all staff
Oversee the development, training, approval and re-certification process of the therapeutic foster parents
Interfaces with State Department of Social Services and ensure the program maintains licensure,
CARF and all other standards
Develops, reviews and revises policies and procedures of the program according to current standards and governing body regulations
Participates in marketing the program and its services
Monitor utilization of resources to provide cost effective services
Participates in the development of the program’s budget/strategic/performance improvement plans
Initiates and facilitates professional relationships with community partners and other external resource providers
April 1, 2013-June 27, 2016
CASEWORK SUPERVISOR/CHILD PLACING SPECIALIST, FIRST HOME CARE
Provides administrative guidance and supervision to the Caseworkers
Monitors services, supports and resources being provided to the clients
Support foster parents and biological parents’ needs
Serves as a liaison between First Home Care, foster parents and funding sources
Receive referrals and identify appropriate foster homes according to services requested
Assign staff to clients according to services requested and monitor progress
Provides information, education, resources and guidance to TFC caseworkers, foster parents and biological parents of clients
Provides crisis intervention assessment and services as needed
Review monthly reports, treatment plans, and intake assessments and conduct chart audits
June 1, 2012-April 1, 2013
PROGRAM COORDINATOR, DOMINION DAY SERVICES, MHSS Program
Coordinate services provided to clients starting at age 16
Collect and review billing, progress notes and verification forms
Case assignments, ensuring case coverage
Receive and review ISP’s and quarterly reports
Conduct bi-weekly staff meetings, monthly chart audits and staff evaluations
Complete payroll, census reports, and staff mileage and client rosters
Complete Serious Incident Reports, corrective action plans and resolutions
Conduct client satisfaction survey interviews, marketing activities.
February 2009-June 1, 2012
PROGRAM CLINICIAN, DOMINION DAY SERVICES, MHSS Program
Supervise services being provided to clients age 16 and over
Conduct and develop intake assessments, review all Individualized Service Plans
Provide direct supervision of Case Managers and Life Skills Coaches,
Conduct monthly chart audits, ensure services and documentation exceeds licensing and
Medicaid standards
Provide 24 hour on-call support to case managers, life skills coaches and clients.
Report on statistical and utilization data and service outcomes
February 2007-February 2009
FIELD SUPERVISOR, DOMINION DAY SERVICES, MHSS Program
Supervise services being provided to population starting at 16 and up
Daily direct client contact
Development of Individualized Service Plans
Completion of monthly, quarterly reports, daily progress notes
Linkage of clients to therapeutic service providers
May 2004-December 2006
CASEWORK SUPERVISOR/PROGRAM COORDINATOR, INDEPENDENCE: A FAMILY OF
SERVICES
Supervised foster care program serving youth 0-21.
Reviewed all reports and progress notes, assigned all cases, audit charts.
Supervise and provide clinical supervision to caseworkers, mentors and other staff
Conduct bi-weekly staff meetings, weekly client meetings and monthly foster parent trainings, case review meetings.
Crisis intervention/stabilization/de-escalation
Maintain contact with Department of Youth & Family Services and other affiliated organizations
JUNE 1998-AUGUST 2006
PSYCHIATRIC EMERGENCY SERVICES-SHIFT SUPERVISOR, ST. MARY’S HOSPITAL
Oversee the daily activity and operations of the Psychiatric Emergency Services unit Conduct Mental Status Examinations
Staff evaluations/supervision, assign and review cases
Psychiatric assessments, evaluations and screenings of patients
Conduct disaster, trauma and bereavement trainings
Provide supportive counseling and debriefings
Conduct client referrals to appropriate services and ensure follow up care and contacts. Maintain annual state Mental Health Examiner certification
EDUCATION
NOVEMBER 2018-June 2023
PsyD BEHAVIORAL HEALTHCARE LEADERSHIP
WALDEN UNIVERSITY
JANUARY 1992-AUGUST 1993
MASTERS DEGREE IN COUNSELING PSYCHOLOGY,
NEW YORK UNIVERSITY SCHOOL OF EDUCATION
3.60 GPA
AUGUST 1987-MAY 1991
BACHELORS OF ARTS DEGREE IN PSYCHOLOGY
MINOR IN WOMAN/FAMILY STUDIES AND SOCIOLOGY,
CALDWELL COLLEGE, CALDWELL NEW JERSEY
SKILLS
•Grant Writing • Mentoring
•Knowledge of Medicaid/Licensure Standards
ACTIVITIES
Certification in Mental Health First Aid
Qualified Mental Health Professional-Child 1/7/19-6/30/22
American Red Cross First Aid/CPR
Richmond CSA FAPT Team
CPI/NCI Certification
REFERENCES:
Furnished Upon Request
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