Registration Specialist Customer Service
Resume:
Biruktawit Alemu
Woodbridge, VA *****
**************@*****.***
I am currently a Senior year student at George Mason University pursuing a Bachelors of Science in Health Administration with a concentration in Health Systems Management. I am a driven and passionate individual who aspires to make positive changes within the healthcare industry. I wish to implement innovative business and technology related solutions to improve health systems globally. I'm currently searching for internships that intersect healthcare and business Willing to relocate to: Manassas, VA - Manassas, VA - Falls Church, VA Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Anthem, Inc.
April 2021 to Present
• Managing large amounts of inbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers' needs
• Clarifying information, researching every issue, and providing solutions. Patient Registration Specialist
Virginia Department of Health - Woodbridge, VA
March 2021 to June 2021
• Registering incoming patients at the vaccine site
• Entering information into the system and keep the operation moving smoothly.
• Greeting incoming patients
• Guiding to designated area
• Ensuring that patients adhere to safety guidelines, and can successfully move through the testing experience.
Cashier/Customer Service
McDonald's
June 2017 to August 2018
• Operated a cash register for cash and credit card transactions with 100% accuracy.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Welcomed customers into the store and helped them locate items
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Verified that all customers received receipts for their purchases. Education
B.S in Health Administration
George Mason University - Virginia
January 2021 to Present
Associate in Science (AS) in General Studies
Northern Virginia Community College - Woodbridge, VA August 2017 to December 2020
High school or equivalent
Annandale High School - Annandale, VA
September 2015 to June 2017
Skills
• Customer Service
• Cash Handling
• Flexibility
• Reliability
• Team Work
• Problem-solving
• Microsoft Word
• Data Entry
• Clerical Experience
• Time management
• Team leadership
• Ability to work under pressure
• Able to grasp new concepts quickly
• Active Listening
• Empathy
• Adaptability
• Collaboration
• Decision Making
• Critical thinking
• Typing
• Detail oriented
• Medical terminology
Languages
• Amharic - Fluent
Assessments
Data entry: Accuracy — Proficient
May 2021
Entering data quickly and accurately
Full results: Proficient
Medical receptionist skills — Proficient
May 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work style: Professionalism — Proficient
May 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Financial Planning Association
May 2021 to Present
To help members increase their knowledge of financial planning and the financial planning profession. African Students Association
January 2021 to Present
The African Student Association seeks to unite African and non-Africans by showcasing our diversity, correcting any misconceptions, and educating the Mason Community of all the beauty in the continent of Africa.
National Society of Colligate Scholars (NSCS)
Present
The National Society of Collegiate Scholars is a national non-profit academic honor society for college students in the United States
Future Business Leaders of America
September 2016 to June 2017
Prepares students for business competitions and leadership skills. The National Society of Leadership and Sucess
September 2021 to Present
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