Customer Service Representative

LENEEQUCE

AMBOREE

Houston, TX *****, 281-***-****, *********@*****.***

PROFESSIONAL SUMMARY

Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers' concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities.

SKILLS

Customer acquisition

Troubleshooting methods

Critical thinking

Computer skills

Microsoft Office Suite

EXPERIENCE

Customer Service Consultant

Progressive Insurance Houston, TX

January 2020 - Current

Resolved customer grievances consistently, collaborating with team members to achieve creative solutions while working remote

Delivered fast and friendly service regarding questions and service complaints.

Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

Operations II

Cardinal Health HOUSTON, TX

January 2019 - January 2020

Determined operational strategies to bring procedures and personnel in line with company values.

Organized resources and teams to manage needs and coordinate operational support.

Promoted positive customer service by helping individuals locate desired items.

Packed and unpacked items to be stocked on shelves in stockrooms and sales floors.

Associate II

AMAZON Houston, TX

October 2016 - November 2018

Thoroughly reviewed daily queue report to confirm all orders were processed within shipping

Picked products for specific routes according to pick sheets

Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

Administrative Assistant/ Receptionist

MELANIE'S HARBOR HOUSE Houston, TX

March 2014 - September 2016

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations

Monitor the facility to ensure that it remains safe, secure, and well-maintained

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Customer Service Representative/Tech Support

IQOR Houston, TX

April 2012 - May 2014

Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

Answered user inquiries regarding computer software or hardware operation to resolve problems.

Implemented new procedures quickly to stay on top of customer requirements and deliver exceptional service.

Assisted customers with troubleshooting and resolving technical issues.

Receptionist

HIXSON BMW Monroe, LA

June 2011 - February 2012

Proficient in Microsoft, And Excel Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

Collect, sort, distribute, or prepare mail, messages, or courier deliveries

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

EDUCATION

Bachelor's

GRAMBLING STATE UNIVERSITY, Grambling, LA

May 2009

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