Prevention Officer Customer Service
Resume:
JENNIFER LUGO NARVAEZ
**** ******** ******* ** *****
*************@*****.***
PROFESSIONAL SUMMARY
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I'm presented with. I am excellent in working with others to achieve a certain objective on time and with excellence. I consider that I have a clear, logical mind with a practical approach to problem solving. Always eager to learn and enjoy overcoming challenges.
SKILLS
•Fast Learnability to Work Under Pressure
•Highly Dependable
•Proficient in Microsoft Office including Excel and Power Point.
•Computer Experience
•Speak, write & read fluent Spanish English
•Leadership
•Responsible
•Time ManagementMulti-tasking
•Adaptable (work in changing environment)
WORK HISTORY
Park services Team Member 2021
Universal Orlando Resort— Orlando,Fl
Responsible for maintaining cleanliness of assigned restrooms, waste receptacles, and common grounds in a timely, safe, and organized manner.
Customer Service Associates 2019 (trainine)
WALGREENS— YAUCO, PR
Assist customers in a variety of departments, including photo development, grocery, pharmacy, and health and beauty sections., stock shelves, and perform cleaning duties while at work.
Engagement Specialist 05/2019
CROSSMARK— PONCE, PR
Responsible for completing in-store food and non-food demonstrations. Acquires and maintains knowledge of products represented. Serves, demonstrates, intercepts consumers and sells products in a professional manner.
Independent Contractor 2018- Present
CONEXIONES LLC. HOME BASE— YAUCO, PR
Manage large amounts of inbound and outbound calls in a timely manner .Follow communication “scripts” when handling different topics. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Environmental Services 2018
ADVENTIST HEALTH SYSTEM — ORLANDO, FL
I aid the prevention of communicable diseases thorough the hospital. Daily cleaning procedures and adheres to cleaning standards as outlined in Environment Services policy and procedures. Maintain areas of responsibility to the high standards set by the department, its member and Florida Hospital by following the cleaning duties include, but not limited to sanitizing surfaces, emptying trash, transport of hazardous waste from the point of generation to a designated secure storage area, cleaning toilets and showers, dust mopping and wet mopping floors, high dusting and vacuuming. Also cleans beds, vents, lights, walls, windows, door jambs and other hardware and any other duties as directed by leaders.
Loss prevention officer 2018
SEARS— ORLANDO, FL
Preventing theft in retail stores is the main responsibility of loss prevention officer assist in creating theft plans and polices and also monitor the workplace security. Experience with security systems (for example: CCTV, visitor management, life & fire safety).
Customer Host 2016
WALMART— ORLANDO, FL
The main responsibility of customer host is to provide a safe and secure environment for associate, costumers.
EDUCATION
Bachelor's Degree: 2020
Major in Criminal Justice
Sistema Universitario Ana g Mendez
High School Diploma: 2009
Fernado Suriaz Chavez – Barceloneta PR
Vocational Programs Certificated: Assistance Administration
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