Support Agent Front Desk

OLUTOYIN LATUNDE

**** ***** ** *** *

Baltimore, MD, 21209

********.*******@*****.***

Cell: 443-***-****

SUMMARY

Skillful and dedicated Customer Service Representative with extensive experience in upselling, time management, google page rating, satisfying/addressing customer request and complaint looking to share my expertise with a trustworthy, successful and employee friendly organization.

ACCOMPLISHMENTS

Increased the number of customers helped by reducing time on the phone and navigating through web systems quickly and accurately.

Decreased costs by 20% by negotiating pricing with vendors regarding wholesale billing and marketing procedures. Recognized for playing an instrumental role in the implementation of cost savings measures. Increased sales by 35% by taking on additional projects and upselling subscriptions to potential and current members. Reduced the amount of inaccurate and ill done sites on the web space by giving appropriate ratings to web pages that were both good and bad.

WORK EXPERIENCE

Customer Service Representative

November 2018- June 2019

Sykes Inc, Provo, UT

Fielded calls from potential customers about the company’s products and gave sufficient information about product/ service offerings.

Helped upgrade, downgrade, cancel and refund membership for established customers according to company’s policy using Salesforce

Transferred phone calls to the appropriate department in a timely and accurate fashion. Kept abreast of new products as well as sales opportunities in order to give customers detailed and helpful information. Conducted extensive research on current affairs as well as historical facts in order to preserve the integrity of a major search engine’s web page.

Handled irate customers in a professional manner using the ASAP method. Front Desk Clerk

August 2009-September 2012

James E Lewis Museum of Art Baltimore, MD

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion. Handled all media and public relations inquiries.

Served as central point of contact for all outside vendors needing to gain access to the building. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Kept track of individuals and groups entering into the museum. EDUCATION

University of Maryland Global Campus Cyber Security and Network Technology Major Spring 2023 University of Maryland College Park, European History Major August 2010-May 2012

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