Rufaida Bappu

MOB : +965-********

Email : adqbo2@r.postjobfree.com

About Me:

Expertise and certified in HUMAN RESOURCES, OPERATIONS and worked in TRAVEL SECTOR. This diversity in job environment has made me talented, flexible, workaholic, multi tasker with Multi language speaking skills.

Nationality : Indian

Languages known : English, Arabic, Hindi, Malayalam Visa status : 0n TRANSFERABLE 18 VISA

Visa valid untill : 1 Sep 2022

License : Hold Kuwait license

Civil id no : 285*********

Passport no : M0916740

Present location : Salmiya – Kuwait

Al Rai Media Group Administration Assistant

www.alraimedia.com 1Jun 2019- @ present ..

Handle the goal-oriented activities of planning, organization and control within the framework of the creation and distribution processes for information or entertainment content in media enterprises.

Prepare Quotations, Agreements,Contract and negotiation talks .

Ability to articulate knowledge about products, services and value proposition to customers especially high-end & luxury.

Handling customer queries regarding Fares & Ticketing and planning customer travel itineraries.

To pro-actively maintain regular contact with customers and to use detailed SI CERTIFICATIONS / EXAMS PASSED

1 BACHELORS DEGREE in BUSINESS ADMINISTRATION

2 COMPANY SECRETORY - FOUNDATION

3 IATA - INTERNATIONAL AIR TRAVEL ASSOCIATION

4 AIRPORT PASSENGERS GROUND SERVICE - IATA CERTIFIED 5 PROFESSIONAL HUMAN RESOURCE ( PHR )

SKILLS

1 Microsoft Excel, Word, Power point

2 GDS SYSTEM – Galileo & Amadeus & Sabre

3 Digital Marketing – Certified by GOOGLE DIGITAL - ID : CGP MQP VT7 4 Strategic Human Resource - Registry ID: #RP4455

5 Certified in social media marketing - Certificate Id: Af99aCkuXMRSm2AB5sNckOCZZsfI knowledge of customers lifestyle choices to offer relevant value added propositions.

Prepare presentations and synopsis.

Demonstrates emotional intelligence in dealing with high value customer enquiries & in probing customer to determine key requirements & to articulate product relevance. TradeKey - Dubai OPERATIONS MANAGER

www.tradekey.com 2015 June – 2018 July

It’s an innovative multi food products firm based worldwide. The Group, set up in 1975, has a offices worldwide Trade key Group also produces derivatives and intermediates related to these business segments. In addition, the Group has built a strong portfolio of brands with leading market shares in the domestic and regional markets. The brands’ single-minded focus is to offer great value to consumers.

Handle employee relations, payroll, benefits, and training.

Managers plan, direct and coordinate the administrative functions of an organization.

Recruiting and staffing

organizational departmental planning

performance management and improvement systems;

organization development

employment and compliance with regulatory concerns regarding employees;

employee onboarding, development, needs assessment, and training

policy development and documentation

employee relations &company-wide committee facilitation

company employee and community communication

compensation and benefits administration

employee safety, welfare, wellness, and health

Employee services and counseling.

ABDULLAH ALKHAYYAL GROUP HUMAN RESOURCE MANAGER ( 2013 – 2015 )

Providing human resources services,

Recruiting staff

Processing employees,

Updating records,

Improving employee retention levels,

Enforcing safety and health policies.

Decision-making skills.

Conduct training and development skills

Handle disputes of labor,wages according to the rules and regulations without effecting company strategy DUBAI INTERNATIONAL AIRPORT,UAE GROUND STAFF - 2011 - 2012 Worked as ground staff trainee in Dubai International Airport where my duties were handling the passengers at the ticket counter and ensures proper handling of luggage and coordinates passenger aircraft boarding / deplaning in the gate area.

Make announcements prior to boarding, allowing enough time for required screenings.

Check in luggage and confirm that carry on items meet federal guidelines.

Assist with additional documentation required for international flights.

Directed passengers to rest room and other airport facilities.

Discipline, patience smile and ability to handle the situation.

Help passengers track down missing luggage, Inform passengers of flight gate numbers.

Occasionally dealt with unaccompanied minors according to airport procedures.

Made announcements concerning flight delays and special deals at airport restaurants and shops.

Processed all required documents for each scheduled department.

Note: Original Certificates, Experience letters & Verification contacts shall be provided .

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