Consultant/Analyst

MARCUS LAFLEUR

Rosharon, Texas ***** 318-***-**** **********@*****.***

P A G E 1

B2B SALES CONSULTANT

QUALIFICATIONS PROFILE

Multifaceted, performance-focused, and analytical sales professional, with more than 10 years of experience in consultative sales, account management, marketing, and product selling; complemented with a background in banking and financial services. Competent at driving sales and revenue beyond established business expectations by generating leads, securing transactions, identifying opportunities, expanding client base, and ensuring repeat business. Effective at developing rapport with various individuals, as well as prospecting and building strong and long-term relationships with clients. Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint). SUMMARY OF RELEVANT EXPERIENCE

Sales and Revenue Generation

Received top sales recognition by generating 125% of sales attainment quota, including features, new line activations, and accessories

Exhibited excellent skills in generating sales and achieving an average of $10K in gross revenue

Carried out routinely audits of all illegal connections that increased multiple dwelling unit market penetration by 25%

Financial Services

Keenly assessed customer financial needs and matched customers with appropriate financial products via phone calls and written correspondence

Analyzed all income, assets, investments, and debt to determine financial products that meet member needs and financial requirements

Coordinated financial activities and recommended action plans to maintain financial security Product Selling and Promotion

Designed specific cable market offers and promotional information to maximize customer satisfaction, retention, and repeat business

Performed promotion, solicitation, and cross-selling of add-on products, such as credit life, disability insurance, guaranteed auto protection (GAP) insurance, and vehicle warranty services

Conducted door-to-door residential sales to acquire new subscribers and upgrade services for existing subscribers

Marketed complete service bundles which effectively lowered customer attrition Customer Relation and Retention

Presented the renewal and supporting information during client/producer meetings to secure acceptance of the renewal or commitment to go-to-market for alternative options

Promptly addressed client demands and requirements that yielded a 90% customer satisfaction rating Team Training and Collaboration

Rendered credit counseling to members focusing on the necessary qualifications to develop a healthy and sustainable credit profile

Trained and guided financial service representatives regarding loan processing and underwriting activities

Supported the Construction Design Team in identifying new serviceable areas that drove a 15% increase in subscriber connection rate

Facilitated training for sales consultant on insurance verification and paperwork completion

Served as liaison between insured and insurance carrier to coordinate claims processes MARCUS LAFLEUR

Rosharon, Texas 77578 318-***-**** **********@*****.*** P A G E 2

Risks Analysis and Resolution

Responded to service-related questions including administration, billing, workers compensation, and property claims issues, as well as recommended solutions for financial security

Assessed consumer credit reports, resulting in the origination of more than $1.5M in annual loans WORK HISTORY

HARTFORD STEAM BOILER HOUSTON, TX

Inside Claims Adjuster Apr 2019 Present

NATIONWIDE INSURANCE MISSOURI CITY, TX

Commercial Account Manager/Claims Mar 2017 Apr 2019 UNIVERSITY FEDERAL CREDIT UNION LEAGUE CITY, TX

Personal Financial Service Representative Mar 2016 Mar 2017 BARKSDALE FEDERAL CREDIT UNION SHREVEPORT, LA

Underwriter Lead Personal Banker Insurance Representative Dec 2012 Feb 2016 MYL TAX SERVICE SHREVEPORT, LA

Registered Tax Preparer Mar 2010 Dec 2012

AT&T SHREVEPORT, LA

Business Account Executive

COMCAST CABLE SHREVEPORT, LA

Direct Sales Representative

ROUNTREE HYUNDAI SHREVEPORT, LA

Finance and Insurance Sales Representative

EDUCATION

Bachelor of Science in Economics

Southern University Baton Rouge, LA

LICENSES

State of Texas

General All Lines Adjusters License, 2020 (Valid Until Nov 2022) General Lines Property and Casualty Agent, 2019 (Valid Until Nov 2022)

Contact this candidate