Customer Service Security Officer
Resume:
Mіѐюѕ Dџюјђ
Baytown, TX ***** • 832-***-**** • ************@***.***
August 21, 2021
RE: General Customer Service
Dear Hiring Manager,
The attached resume details my extensive experience and training. If you choose to interview and hire me, you will not be disappointed.
Throughout the course of my career, I have perfected my time management skills also my ability to stay calm in those not so calm situations. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency.
In my previous role, I contributed observation, organization, and positive leadership toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong teamwork talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal. Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy. Thank you for your consideration.
I welcome the opportunity to contribute my skills to your team. With best regards,
Micah L. Drake
MICAH
DRAKE
************@***.***
Baytown, TX 77520
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
PROFESSIONAL SUMMARY
Cracker Barrell - Prep Cook
Baytown, Tx. • 04/2019 - 08/2021
Speedway Gas Station - Shift Leader
Brunswick, OH • 06/2015 - 03/2019
WORK HISTORY
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
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Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
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Collaborated with servers to collect information about specific customer desires and dietary needs.
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Preserved freshness of food by storing food in
designated containers and storage areas within freezer or refrigerator.
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Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
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Maintained clean, hygienic kitchen workspace by
sweeping, mopping and taking out trash.
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• Trained and assisted new kitchen staff members.
• Managed opening and closing shift kitchen tasks.
• Maintained food safety and sanitation standards. Measured, weighed and mixed appropriate ingredients according to recipe's directions
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• Prepared average of 50-75 menu items per shift
• Managed schedules, accepted time off requests and SKILLS
Training development
aptitude
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• Creative problem solving
• Money handling abilities
Staff education and
training
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• Key holder experience
• Strategic sales knowledge
• Good listening skills
• POS systems expert
Retail materials
management
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• Sales expertise
Indiana University - Purdue
University Indianapolis
Indianapolis, IN • Expected in
05/2025
Bachelor of Science:
Counseling Psychology
Member of Post University
Honor's Society Name
EDUCATION
Richard's Cajun Restaurant - Server Shift Leader
Baytown, TX • 01/2010 - 05/2015
found coverage for short shifts.
Trained and mentored new employees to maximize team performance.
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Checked building to confirm maintenance and cleaning met code and regulations.
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Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
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Recruited and interviewed candidates for management to evaluate readiness and fit for position.
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Worked closely with team members to schedule breaks and shifts to meet state regulations.
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Coached crew members to optimize performance and
motivate toward more efficient work.
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Exercised composure under pressure and in escalated customer service scenarios.
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Kept employees operating productively and working on task to meet business and customer needs.
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Checked identification for minimum age for sale of alcoholic beverages.
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• Cultivated warm relationships with regular customers. Bussed and reset tables to keep dining room and work areas clean.
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Kept register accurate through correct billing, payment processing and cash management practices.
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Worked with POS system to place orders, manage bills and handle complimentary items.
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Used slow periods to restock supplies, ice, trays and delivery bags.
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Printed dining checks with total due, collected payment and offered receipts to complete transactions.
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Quickly and clearly communicated dining orders to
kitchen staff, directing attention to special requests or dietary restrictions.
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Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing,
ingredients and cooking methods.
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Asked customers for feedback, solved problems,
provided additional items and shown southern
hospitality throughout meal.
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Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
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Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
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Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and
commitment to service.
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Folded napkins and prepared silverware sets to provide adequate supply for host station.
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Supervised set up of banquet food stations and
coordinated service to multiple dining areas.
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Managed food resources, memorized orders and
coordinated customer service.
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Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
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Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
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Managed scheduling for 10 servers, maintaining
adequate staffing levels while accounting for personal employee needs
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Contact this candidate