Excellent communication,stress tolerance,persuasion,interpersonal skil

JACOB,JESSICACHIKA

Rumuadaolu,PortHarcourt,RiversState,Nigeria.

MobileNumber:+234********** Email:*************@*****.*** LinkedIn: https://www.linkedin.com/in/jessica-chika-jacob-bb27a1206 EDUCATIONANDQUALIFICATIONS

EBONYISTATEUNIVERISITY[B.Sc]PUBLICADMINISTRATION [SEPTEMBER2015– OCTOBER2019]

INSTITUTEOFARTANDPROFESSIONALMANAGEMENT[Cert.]HUMANRESOURCE MANAGEMENT[2021]

PROFESSIONAL/CAREERSUMMARY

AhighlyskiledandexperiencedCustomerservicerepresentativewith2yearsofexperienceand ahandfulofon-jobtraininginmanagingclientenquiriesandbuildinggoodcustomersupport relationship,ahumanresourcepersonnelwithseriesoftraininginmanagementofstaffsand on-siteandremotely,Aneducatorwithalmostayearofexperienceinhandlingpupilsand evaluatingprogress.Icanworkproficiently&independentlywithoutsupervisionandwithout stressunderemergencysituations.Itismyintentiontobuildmycareerinanorganization whosegoalistargetedatgrowthandsuccess,thus,Iwilselflesslyexploremypotentialsto contributepositivelytothegrowthofthatOrganization. RELEVANTEMPLOYMENTHISTORY

CUSTOMERCAREOFFICER(MonablissHotelandSuites,EbonyiState)NOV2019–JAN2021

Answercustomerinquiriesviaphone,email,andin-person

Directedcustomerstoonlineresources

Updatedcustomerrecordsinthesystem,includingnotesaboutinteraction.

Pitchideasforimprovingcustomercare.

Createandmaintainreportsaboutcustomerinteractions

Attendedweeklystaffmeetings

Participatedinteam-buildingactivities

Developedabusinessfriendlyrelationshipwithcustomers

Encouragecustomerstovcompletesurveys

Maderecommendationstomanagementtoimprovecustomerexperience OTHEREMPLOYMENTHISTORY

Teacher(NYSC)TrivremTowerSchool,RiversState. April2021–Jan2022

Developedandissuededucationalcontentincludingnotes,tests,andassignments.

Supervisedclassestoensurealstudentsarelearninginasafeandproductive environment..

Organizedsuppliesandresourcesforlecturesandpresentations.

Deliverpersonalizedinstructiontoeachstudentbyencouraginginteractivelearning.

Planandimplementeducationalactivitiesandevents.

Ensuredorderlinessamongstpupils

Preparedanddistributedperiodicprogressreportsandtermreportcards.

Attendedparent-teachermeetings

Evaluatedanddocumentedstudents’progress.

Alocatedandgradedhomework,assignments,andtests.

COMPETENCES

●Adaptablity●TeamManagement●GoodCommunicationskils(writtenandoral)●Microsoft office●self-control●Effectivelistening●Resultoriented●PublicSpeaking AWARDSORSKILLSOREXTRAQUALIFICATIONS

RELEVANTITSKILLS: WordandExcel

INTERESTS

MUSICANDPOETRY

REFEREES

Referencesareavailableuponrequest.

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