Customer Service Receptionist
Resume:
Curriculum Vitae
PERSONAL INFORMATION
Ms Constance Mashaba
Identity: 751***-****-***
Contact: 079-***-****
**********@*****.***
Address: *** ***** **
Inyathi cresent
Soshanguve
COMPETENCIES
Report writing skills Good interpersonal relations (team player) Good communication Ability to work under pressure and within tight deadline Effective time management Good negotiation
Computer Skills: Health-Bridge Programme, MS Office Suite
(Word/Power point/Excel/Outlook)/Google Apps
Language(s): English, Xi-Tsonga, Northern Sotho, Zulu and Venda EMPLOYMENT HISTORY
Organization: IMED Period: July 2016 – To date
Position: Receptionist
Responsibilities:
Answer calls and provide overall customer service
Schedule patients’ appointments and manage diary
Receive Patients
Opening files
Confirming patients’ benefits and authorizations with medical aid providers
Handle Cash payments and petty cash
Facilitate ordering of chronic medication with MediPost
Handing chronic medication to patients
Preparing consultation rooms for procedures
Creditors follow-ups
2
Organization: Matlala Dental Period: March 2012 – June 2016 Position: Receptionist
Responsibilities:
Answering calls
Scheduling appointments/bookings and manage diary
Receive patients and walk them to consulting rooms
Provide dental assistance during procedures
Maintain the practice in proper hygienic state
Assist with processing of claims
Organization: Smollan Group Period: Oct 2011 – Jan 2012 Position: Nestle Merchandiser
Responsibilities:
Merchandising
Stock receiving and consolidation
Stock unpacking, shelving and regular stock-taking Organization: Malatji Optometrist Period: Feb 2011 - July 2011 Position: Frontliner
Responsibilities
Scheduling patients’ appointments for consultations and reviews
Answering of calls
Receive Clients reception
Create patients files
Manage Frames displays and assist clients in choosing frames
Place laboratory orders for Lenses
Place orders for Frames
Process medical aid claims and reconciliations
Organization: Priscilla Mohlala Optometrist Period: Aug 2008 - Sept 2010 Position: Office Administration
Responsibilities:
Answering of calls
Scheduling patients’ appointments for consultations and reviews
Receive patients
3
Create patients files
Manage Frames displays and assist clients in choosing frames
Place laboratory orders for Lenses
Place orders for Frames
Process medical aid claims and reconciliations
EDUCATION BACKROUND
Institution: Tiyelelani Secondary school
Qualification: Matriculation
Institution: Center for Business Training and Education Qualification: Accounts Clerk
Institution: JFMS Computer School.
Qualification: Introduction to computer
Institution: Tsholofelo Ntle Nursing School
Qualification: Pre-Nursing Course
Modules/courses: Basic Nursing Care, Comprehensive Health Care, HIV/AIDS Education and Counseling, First Aid and Life Skills
REFERENCES
Ms Zodwa Chiloane (Supervisor – IMED)
Dr Faculty Baloyi (The Orchards Veterinary Clinic) 082-***-****
072-***-**** (Office)
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