Matric Customer Care
Resume:
Curriculum Vitae
Of
Sandesh Singh
Personal Information
Surname: Singh
Name: Sandesh
Address: * ********* ****
Mountview
Pietermaritzburg
3201
Postal: As Above
Contact no: 082*******
E mail: *****.*******@********.**.**
DOB: 29 August 1980
Id No: 800**********
Age: 41
Nationality: South African
Marital Stat: Married
Dependents: 2
Health: Excellent
License: 08/B
Offences: None
Education/Courses
Matric Exemption
School attended: Heather Secondary School
Subjects Passed: English
Afrikaans
Mathematics
Physical Science
Geography
Biology
Leadership Roles: Prefect in 1993 and 1998
Represented School in Junior Achievement Course
Represented School in World Wildlife Fund Initiate
Represented Province for Midlands Primary school Volleyball
Passed Voorbereidende’ Laer and Hoer Afrikaanse exams.
Interests: Fishing, Bird Watching, Star Gazing, Nature conservation
Sports: Football, Volleyball, Fishing
Languages: English, Afrikaans, Zulu
Courses Attended: Vodacom Prepaid, Contract, Value Adds, Dealer Web, Vodacom P1/2. 1st year Vodacom Diploma
Cell C: Prepaid, Contract, Value Adds, Chat, Club Chat
Mtn: Prepaid, Contract, Data, value Adds, Customer services
Virgin Mobile: introduction to virgin, Virgin Mobile policies and procedures
Jet Stores: Policies and procedures, Toolbox level 1
Woolworths: Policies and procedures, Champs, Cellular Road show, Prepaid and contract selling
Diageo(Brandhouse Peak, Smollan): Brand Passion, Single Malts, Blends, License to sell, Product Knowledge, Policies and procedures
Work Experiences
Edcon Jet Stores (2000 till 2004)
Position Held: Salesman, Cashier, Stockroom assistant, Cellular consultant,
Receiving, Dispatching, Detailed stock checks and responsible for stock movement to floor
Reason for leaving: Casual position- Got permanent position in Woolworths
Length of employment 3,5years
Woolworths (2004 till 2009)
Position: Specialist Cellular Consultant
Responsible for stock and ordering of stock
Sales as per agreed targets
Receiving of Cellular stock
Administration responsibilities
Reason for leaving: Better Job Prospects with Smollan Peak
Length of employment 5 years
Peak /Smollan (2009 to 2017)
Position Held: In Store Specialist
Smollan (2017 to 2019)
Promoted to Brand Specialist
Summary of Job Experience and job responsibilities
Manage Stock Levels
Ensure all transactions are recorded accurately on the system and that there is a strict control of the stock management system
Conduct stock counts as per service level agreement
Maintain data integrity
Detail check in of stock received versus stock ordered
Ensure data integrity and accuracy of stock records
Manage store returns and damages
Managing the warehouse
Shopkeeping disciplines and Ohasa compliance
Ensure all merchandising disciplines are in place
Hygiene checks done
Ensure quality inspections done
Merchandise stock to maximize selling opportunities
Pi label and promo compliance at all times
Racking and stacking compliance
Quality Control
Sales in line with agreed Budgets
Conduct comparative shop
Maximize promotional sales
Sales feedback analysis of selling trends and selling opportunities
Identifying new selling methods and layouts in order to maximize profit
Analysis of reports
Manage financial indicators against set targets
Ensure risk checks are conducted daily
Manage shrinkage targets
Manage and achieve sales target
Kpi captured and compliant
Promotions executed
Pricing competitive versus opposition
Provide Exceptional customer services
Understand and demonstrate customer care
Proactively offer assistance
Communicate appropriately with customer and colleagues
Proactively greet and acknowledge customers at all time
Take ownership and deal with customer queries/complaints effectively
Deal effectively and with urgency regarding telephone queries
Always obtain knowledge of products and demonstrate excellent selling skills and confidence in your brands
Calling in on customers and taking orders
Looking for new customers
Identifying growth opportunities for the company
Manage own Development
Drive own development
Ensure goals and targets are set
Maintain personal hygiene and health
Always implement policies and procedures
Live by the values of the organization that employs you
Length of employment 10 years
Reason for leaving –Retrenchment
DCS Glass and Aluminium Feb 2019- July2020
Started my own business
Manufacturing and installing of Aluminium windows and doors
Manufacturing and installing of display wooden boxes
Cold calls on customers
Site visits
Quality Control
Reason for stopping
I had to seek employment during this time as Covid-19 hit resulting in very
Little to no work.
Gelmar 2020 to 2021
Position Held: Sr Sales Assistant
Manage Departments
Stock replenishment
Hygiene checks for department
Quality Control
Cashier, Receiving and dispatching
Stockroom maintenance
Orders, Banking and capturing GRN’S
Reason for leaving –Retrenchment
I believe that I am a very analytical individual who is self motivated and can cope extremely well under tremendous pressure. The key is Balance, time management, commitment and most importantly forward planning
I am passionate and innovative in anything I set out to do. I am results driven, service orientated and have a great passion for people.
TEAM: Together everyone achieves more
I believe in order for any organization to be successful a strong happy team need to exist and I am really passionate about this concept.
My friendly and caring disposition, good sense of humor and happy outlook on life has enabled me to work extremely well within a TEAM.
Been an even balance between a Blue and Red makes me very analytical and results driven individual with the leadership strength to see the job through.
References
Sujith Ramphal: 083*******
Wayne Britz: 082-***-****
Sihle Ngobeni: 072*******
Contact this candidate