Support Specialist Project Manager

Olaitan Damilola Olayiwola

Project Manager/I.T Support Specialist

I am a seasoned and experienced Customer Relationship manager cum I.T Support Specialist with practical, professional and technical hands-on experience; I thrive and succeed in a challenging environment, that promotes career and professional development.I possess abilities and required skill set that empowers me to successfully achieve my career goals thereby fulfilling organizational aims and specific objectives.

******************@*****.*** +234**********

Ibadan, Nigeria linkedin.com/in/olaitan-aladegoroye-olayiwola-5690b917a WORK EXPERIENCE

PROJECT MANAGER /IT SUPPORT SPECIALIST

WinTech Innovative Solutions

07/2020 - 12/2021, Ibadan, Nigeria

I coordinate and manage several inter-agency operations and projects on a daily, weekly and routine basis.

I represent and interface for WinTech with other business partners viz OYSHIA, CIMPLE and the informal sectors. I perform IT Support tasks which include; setting up of accounts for staff, agents and customers, setting up of the Health insurance apps on mobile and on the web, resolving varying degrees of complaints such as log-in, ID generation, customer health information updates.

Handling of financial transactions, health insurance premium collection and remittance, allocation of commissions, allocation and disbursement of funds to all partner.

Communication with clients through various channels such as email, phone calls and text messages on their health insurance status.

People Management, onboarding, management and training of personnel(agents), advocacy and sensitization of target audience and prospective customers.

I update and manage all social media platforms owned by WinTech.

CUSTOMER RELATIONSHIP MANAGER/SALES

OFFICER

Renegade Commerce

08/2018 - 07/2019, Ibadan Nigeria

Confirmation, monitoring and fulfillment of Customer's order. Communication with clients through various channels such as email, phone calls and text messages.

Database Administration.

Logistics and delivery Management.

CUSTOMER RELATIONSHIP MANAGER AND

SALES OFFICER

Shootfish Media

12/2017 - 05/2018, Akure,Nigeria

EDUCATION

Animal Production and Health

Federal University of Technology Akure, Ondo

10/2011 - 09/2016,

SKILLS AND INTERESTS

Digital Marketing Business Development

Applications Support Database Management

Graphics Design IT and Technical Support

Customer Relationship Management

Microsoft Office Suite

People and Operations Management

Social Media Management Project Management

Health and Safety

PROFESSIONAL CERTIFICATIONS

Google And Coursera (03/2021 - 05/2021)

Google Certified I.T Support Analyst

Google Branded Digital Certificate of Achievement and Completion

HubSpot Academy (10/2020 - 12/2020)

Certified Social Media Manager/Strategist

Branded Digital Certificate of Achievement

Google Digital Skills for Africa (06/2020 - 08/2020) Google Certified Digital Marketing Professional

Branded Digital Certificate of Achievement

Alison Customer Relationship Management

Professionals (05/2018 - 06/2018)

Certified Customer Relationship Management Executive Branded Certificate of Membership (In Progress)

British Project Management Professionals (UK-PMP)

(05/2017 - 08/2017)

Certified Project Management Professional

Branded Certificates of Achievements and Membership British Health and Safety Institute (UK-HSE)

(09/2017 - 12/2017)

Certified Health and Safety Executive

Branded Certificates of Achievements and Membership REFERENCES

Available Immediately Upon Request

Achievements/Tasks

Achievements/Tasks

Contact this candidate