Workshop Manager Customer Service
Resume:
Mahmoud O.E. Al Shaqra
Senior Call center Advisor
Profile
Seeking a challenging job, or position that enables me to utilize my computer, communication and language skills, ful lls my personal ambition and enhances my knowledge. I am keen to promote professionalism and team spirit amongst all my colleagues. Furthermore, I am con dent that after successfully leading a workforce and participating in various Sales courses, I have been able to meet the changing demands of customers and comprehend the varying role of Sales in the Business field.
Education
Accounting, Modern Academy University
Cairo 1999 September - 2003 May
Employment History
Senior Call center Advisor, Carrier ME
DUBAI 2021 September - Present
• Respond to customer calls & emails and answer Questions about product and services
• Handle customer complaints or concerns
• Report & follow up service Tickets have been created by CC advisors for all GCC Markets (4 Countries) to back-office team and get it resolved in timely manner.
• Give Feedback & resolution to HVC customers through outbound calls in addition that make NPS survey.
• Participate in Handling Daily Operations.
• Give training to newcomers.
Senior Showroom Representative, Taqeef
Al AIn 2018 November - 2021 August
• Responsible for day to day showroom activities and achievement of the agreed sales targets.
• Work with a wide range of customers, including End-Users, homeowners, and small AC Workshops to sell Taqeef range of AC products.
• Works closely with functional support areas to ensure a 100% conformance to promise such as Operations, Warehouse and Logistics.
• Maintains a high level of showroom standards and ensure merchandise presentation and assortment is in accordance INFO
ADDRESS
BARSHA TECOM, DUBAI, UAE
PHONE
********.*******@*****.***
BIRTH DATE
20.10.1982
NATIONALITY
Palestinian
DRIVING LICENSE
UAE Driving License
SKILLS
COMMUNICATION & INTERPERSONAL
TIME MANAGEMENT
NEGOTIATION SKILLS
MS OFFICE & COMPUTER SKILLS
MULTITASKING
ATTENTION TO DETAILS
LANGUAGES
ARABIC
ENGLISH
with company direction.
• Assist Staff and customers, both by appointment and walk- ins, while utilizing suggestive sales techniques and Handling complaints timely and accurately.
• Support credit efforts in Accounts Receivable dispute resolution.
• Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.
• Deal with enquiries from walk-in customers in the showroom.
• Assist all customers via phone, in-person, or electronically.
• Achieve monthly sales targets for each assigned outlet.
• Maintain workplace ethics treat customers with respect, maintain commitment and inspires the trust of others.
• Complete annual & monthly analysis reports. and Any other tasks assigned by the Regional Sales Manager .
Service Coordinator (Service Center), Taqeef
Al AIn 2016 November - 2018 October
• Deal with customer’s enquiries in efficient manner.
• Obtain customer information such serial number, warranty, location to be provided to assigned technical team.
• Create a job card and assign technical team for job based on location.
• Obtain confirmation from Technical Team on the completed to ensure that opened job cards are closed on time.
• Provided day to day assistance to all the queries to the Technical team.
• Ensure payments for completed works are submitted the Workshop Manager or Finance Department.
• Maintain and update the records of the service works progress and completion.
• Assist all customers via phone, in-person, or electronically.
• Coordinate the materials and spare parts supply on sites.
• Complete annual & monthly analysis reports.
• Any other tasks assigned by the Service Operations Manager. Duty Officer, Al Noor Hospital (Mediclinic Now)
Abu Dhabi 2013 April - 2016 October
• Responsible for providing comprehensive Support to the Reporting Manager.
• Providing a quarterly promotion activity plan for patient rate enhancement
• Arrangement with the medical insurance companies for approvals.
• Problems management with the nurses and patients.
• connecting with the new branches for development
• Patient appointment schedule and handling complains
• available for attending medical emergencies at any time.
• schedule the doctors and nurses timetable.
• Communicate with Staff as well as outside visitors. Procurement Officer & Customer service Manger,
Cubic Art Pixels Co
Abu Dhabi 2011 January - 2013 March
• Customer satisfaction and target achievement.
• Presenting monthly reports concerning competitors, especially companies depending on credit-sales & exhibitions, in addition to analyzing points of strength & weakness of each competitor.
• Ensure the achievement of targeted sales figures for various products, analyzing variations and taking any necessary corrective actions.
• Solving problems that might face whether internal or external with the customers or colleagues
• Respond and conform to client’s requirements neatly and on time.
Retail Store Manager, Mobile Shop (Vodafone
Egypt)
Cairo 2008 January - 2010 December
• Monitor Satisfaction by Build strong relationship with existing clients.
• Identify new opportunities and propose solutions to improve customer profitability/efficiency.
• Provide appropriate and fast responses to customer’s inquiries.
• Ensure that products delivered, and overall services and solutions are developed and implemented within the agreed time frame.
• Enhance Productivity and Quality through a Recess of continuous improvement.
Raya Distribution (Etisalat Egypt), Acting as
Retail Store Manger
Cairo 2004 January - 2007 December
• Monitor Satisfaction by Build Strong Relationship with Existing clients.
• Identify new opportunities and propose solutions to improve customer profitability/efficiency.
• Maintain accurate customer's data base.
• Manage daily, weekly, and monthly reports and any extra needed reports.
• Acting as Deputy Branch Manager.
• Assist in sales promotions, special events and campaigns and organizing showroom.
• Develop top performers and evaluate performance, coach and offer back.
Exhibition Organizer, Trade Fairs International
(Cairo ICT)
Cairo 2000 January - 2003 December
• Arrange meetings with clients to offer them attractive deals to sign short&long term Lease contracts
• Tracking and following up on new opportunities and ensuring efficient and effective sales processes.
• Act as the link between clients and the organization by maintaining regular contact ensuring that communication flows effectively.
• Identify and qualify business opportunities by establishing and developing relationships with customer.
Courses
Human Developments, Quest
2008 January - 2008 January
Retail Professional Training, Vodafone Retail
Academy
2011 August - 2011 August
Recommend the best, Vodafone Retail Academy
2014 October - 2015 January
Customer Service Cycle, TAQEEF
2020 January - 2020 January
Hobbies
• Shopping
• Travelling
• Reading
• Fashion
References
Hashim, Carrier
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