Customer Service Technical Analyst

OLUWASOMIDOTUN

OYENUGA,B.Sc.

FINANCE/ ACCOUNTING/ADMINISTRATION/BUSINESS

PROFESSIONAL SUMMARY

Technical Analyst Apr. 2021 – Date.

FBN Insurance Brokers. Onikan, Lagos Island.

· Perform accurate technical configuration and troubleshooting assistance.

· Respond to inbound inquiries and troubleshoot issues for sound solutions.

· Analyze and resolve customer challenge related to various technical issues.

· Received commendation from supervisors for excellent technical support.

· Reduced technical escalations while providing excellent customer service.

· Reduced service requests by 45% by developing new workflow procedures.

· Identify and improve procedures for resolving inquiries from all customers. OO

CONTACTS

Yaba, Lagos State.

+234 81 4310 2911

*************@*****.***

HIGHEST EDUCATION

B.Sc. – Economics (2nd Class Upper)

Babcock University.

2019.

CORE COMPETENCIES

v Economics

v Banking Operations

v Financial Transactions

v Financial Analysis and Reporting

v Accounts Receivable, Payables

v General Ledger, Journal Entries

v Accounts Reconciliation

v Budget Development & Control

v Project Management

v Customer Service

v Business Development

v Technical Analysis, Data Analysis

WORK EXPERIENCE

Ø Outstanding and result-driven personnel with experience in technical services support and demonstrating excellent customer service skills. Ø Track record of reducing service requests, assisting in improving technical services efficiency by 35%, and maintaining 92% customer retention. Ø Highly skilled in providing solution to complex customer service problem. Ø Ability to review and analyze economic data and conceptualize economic planning ventures with knowledge in budget development and control. Ø Profound ability to plan, organize, communicate, and provide operational support to drive growth in a fast-paced and result-focused environment. Technical Services Support Jan 2020 – Apr 2021.

FBN Insurance Brokers. Onikan, Lagos Island.

· Managed customer databases while creating and updating activity reports.

· Updated the refund premium register. Raised debit notes for premium paid into company account while providing administrative & technical support.

· Consistently maintained 95% customer satisfaction. Raised insurance certificates for customer with Combined Fire and Burglary insurance cover.

· Resolved customer complaint and issues. Assisted in improving technical service efficiency by 35% and maintaining 92% customer retention.

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PROFICIENCY

PROFESSIONAL SKILLS

· Strong interpersonal and communication (both verbal and written) skills an effectively work within a diverse workforce.

· Excellent communication and interpersonal skills, Strong organizational, leadership, and problem-solving skills.

· Proficiency in organizing, coordinating, and communicating with senior executives and other employees.

· Strong organizational skills, attention to detail, and ability to demonstrate initiative and be pro-active, showing discretion and confidentiality.

· Strategic thinking skills, presentation, and strong multi-tasking.

· Sound interpersonal skills, communication, leadership, accuracy, math, problem solving, analytical, and organizational skills. TRAINING/CERTIFICATIONS

PSENSE Employability Skills Poise Nigeria Limited. 2019. MS Word, MS Excel New Horizon. 2019.

PROFESSIONAL TITLE

AAT Accounting Technical Schemes, West Africa. In View. Project Management New Horizon. 2019.

Customer Relationship Management New Horizon. 2019. ü Communication

ü Time Management

ü Decision Making

ü Cost-Effectiveness

ü Change Management

ü Commercial Acumen

ü Analytical Thinking

ü Vision, Innovation

ü Hands-on, Flexibility

ü Proactivity, Leadership

ü Planning, Negotiations

ü Productivity, Motivation

ü Adaptability, Multi-tasking

ü Collaboration, Accountability

ü Interpersonal, Organizational

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