Customer Service Mental Health

**** ******** ****** • PETEERSBURG, VA *****

804-***-**** • ***********@*****.***

MICHELLE D. HARRIS

PROFILE

Effectively functioning as a human services resource, rendering direct therapeutic, remedial and rehabilitative care. Demonstrated abilities in social services, specifically with patients having physical and mental disabilities, substance abuse issues and patients needing geriatric care. Greatest strengths include building relationships and being a resource liaison, specifically with community partners. Dependable, creative, assertive and a team player.

EMPLOYMENT

GGU Mobile Food Bank – Petersburg, VA June 2019 – Present

Founder & Facilitator

Managing “God Got Us (GGU)” Mobile Food Bank, inspired by the desire to help others, particularly children. Providing free meals and toiletries to enhance the living circumstances of families who live temporarily in motels. Raising community awareness to alleviate and resolve this issue entirely. Working as a liaison to bring together other non-profit organizations to assist with the bi-weekly mass feeding effort of this organization.

Life Youth & Adult Services June 2015 – June 2019

Mental Health Counselor

Provided training and support to individuals and families dealing with mental health illnesses. Offered training in parenting skills, social skills and anger management as needed. Maintained high quality clinical documentation of all case work which was managed and completed in a timely manner. Linked clients to other community- based services. Engaged with other treatment team members monthly to review caseloads.

Wet Seal - Virginia Beach, VA December 2013 – June 2015

Manager

Maximized sales and achieved overall goals through demonstrated leadership by motivating and developing sales associates. Managed expenses against budget expectations and maintained continuous awareness of cost controls. Created an environment which produced commitment and focus to reduce inventory loss. Provided excellent and efficient customer service while promoting a positive and enjoyable work environment for sales associates.

Central State Hospital - Dinwiddie, VA 1989 - 2013 Forensic Mental Health Technician

Responsible for working directly with patients to achieve therapeutic goals through activities of daily living. Attended to patient’s basic needs and concerns. Encouraged patients in activities and provided intervention for behavioral problems and crisis situations. Trained to work with patients who may become verbally and physically aggressive. Responsible for understanding and using the least restrictive interventions per hospital policy. Successfully avoided the use of seclusion and restraint whenever possible.

District 19 Community Service Board - Petersburg, VA 1996 - 2005 Qualified Mental Health Professional

Responsible for maintaining confidential written records of client interactions according to Medicaid guidelines. Provided community education and support for severely mentally ill clients who lived independently in the community. Assisted individuals to identify their need for treatment, medication management, socialization skills and monetary needs. Maintained open communication with other agencies and case managers within the community for referral purposes.

EDUCATION

John Tyler Community College - Chester, VA

1992 – 1994 - Human Services & Child Care Development

Virginia State University – Petersburg, VA

1987 – 1988 - Criminal Justice

Petersburg High School - Petersburg, VA

1983 – 1985 - High School Diploma

SKILLS

Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings

Flexible team player who thrives in environments, requiring ability to effectively prioritize and juggle multiple concurrent projects in a time sensitive manner

Exceptional listener and communicator who effectively conveys information both verbally and in writing

Experience with all Microsoft Office applications, multi-line phone systems, two-way radios, email systems, office equipment, i.e. fax, copier, scanner, etc.

AFFILIATIONS

Mount Gilead International Full Gospel Church – Richmond, VA

2018 – Present: Feeding Ministry Member. Providing food for local community and participating in food bank drives.

Local Black Girls Rock - Petersburg VA

2013 – 2019: Non-profit youth empowerment and mentoring organization established to promote the arts for young women of color, as well as to encourage dialogue and analysis of the portrayal of women of color in the media. Founder of the local Black Girls Rock (BGR) chapter. Responsible for assignment of mentors, coordinating events, ordering merchandise and fundraising.

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