Support Representative Customer Service
Resume:
Kierra Kelly
Decatur, GA *****
**************@*****.***
development, process and productivity improvements, performance management and curriculum design. Confident training leader with demonstrated planning, organizational and leadership abilities focused on all areas. Highly effective at educating people at all different skill levels. Seek similar role with all companies. Helping the elderly taught me leadership, and understanding.
Work Experience
Technical Support Representative
Kelly Services - Decatur, GA
November 2019 to August 2021
• Collect calls
• Help customers with issues with their phone
• Have a great personality and customer service
• Use self conversation to make customers feel comfortable
• Answer any questions that customers may have
Collector
West Asset Management - Atlanta, GA
January 2019 to February 2020
Used skip tracing and other techniques to locate debtors. Maintained high volume of calls to meet demands of busy group. Monitored accounts for compliance with established payment plans and flagged those in violation. Used scripted conversation prompts to convey current account information and obtain payments.
Training Manager
Taco Bell - Decatur, GA
April 2016 to March 2020
Trained staff during demonstrations, meetings, conferences and workshops. Implemented new learning strategies depending upon employees' skill levels.
Trained new hires to perform cross-training exercises with experienced workers.
Reviewed and edited all training materials for accuracy and company policy compliance. Led daily, weekly and monthly coaching, counseling and feedback sessions.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Education
High School Diploma
Columbia High School - Decatur, GA
May 2018
Nursing
Georgia State University - Atlanta, GA
Skills
• SKILLS
• Process improvement
• First Aid/CPR
• Customer service
• Communications
• Supervision
• Team management
• Organization
• Budgets
• Project organization
• Training solutions development
• Team building
• Staff development plans
• Relationship development
• Employment law knowledge
• Problem resolution
• Leadership training
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