MARILOU SARMIENTO MATUTINA

Customer Service Representative at Sutherland Global Services Phil.

+ (63-970-***-**** / adqbg3@r.postjobfree.com

Dedicated and result-oriented sales specialist with background in sales industry.

Well- versed in Salesforce as main tool to my former job, Microsoft applications such as Words, Excel and Power Point.

Knowledgeable in Business Proposal, Business Planning and Auditing.

A people- smart person who strongly possessed leadership and mentoring.

Possesses innovativeness and creativity in providing solutions to customers.

EXPERIENCE

Customer Service Representative, Sales Specialist

Sutherland Global Services Philippines / BPO Bldg. Legazpi Blvd, Legazpi City

Feb. 2020- Dec. 2021

• Uses Salesforce as our job main tool and to track calls.

• Worked as one of the integral part of the support team- provides assistance for new sales specialists in different sites to enhance their knowledge about the tool, process and product.

• Perform analysis of customers’ wants and concerns to best cater their needs and necessities efficiently.

• Assist customers in providing five star service.

• Provides high quality services and solutions to solve customers’ concerns.

Tutor, Freelance

Calzada, Ligao City, Albay

2019-2020

• Conduct tutorial for elementary and secondary students in English and Mathematics.

• Assist secondary students in doing research paper and theses.

Associate Secretary

Aquaneed Supply and Services / Tuburan Ligao City

May 2018- Feb.2019

• Do Business Proposal and Business Plan using Microsoft applications.

• Performs monetary obligations such as payrolls and bank transactions.

• Manages schedules and meetings of my superior.

• Performs liquidation reports and auditing.

• Performs inventory reports of products.

Teller

Jacem Fuels Gasoline Station / Tuburan Ligao City

2010-2013

• As my part-time job, provides a positive customer experience with friendly and courteous services.

• Balances cash drawers by counting sales before and after shift.

• Itemizing and do inventory of products

• Itemizes and totals purchases by recording prices, taxable and non- taxable items.

• Provides prices to customers’ question about items.

• Maintains checkout operations by following policies and procedures

• Conducts sales report

EDUCATION

2020 Ligao Community College

College Bachelor of Arts in Political Science

2008 Ligao National High School

High School Honor Class

2004 Ligao East Central School

Elementary

SKILLS

Technical Skills

• Well- verse in Salesforce and Microsoft applications.

• Knowledgeable in sales

• Knowledgeable in Business Proposal/Plan

Soft Skills

• A result-oriented individual who wants to grow by developing expertise and technical skills.

• A people smart person who can communicate ideas and opinions with tact.

• A person who possesses undeniable work ethics, competitiveness and adaptability to work environment.

• Critical thinking and creatively solves problems with attention to details.

• Accuracy to learn new concepts and ideas and apply them efficaciously.

Character References

1. Rico John D. Federico Technology Consultant IV

DXC Technologies

092********

2. Mary Grace G. Camato Senior Account Manager

Sutherlandglobal Services Inc.

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