Customer Service Pharmacy Technician
Resume:
Z’Chiah Watson
Rock Hill, SC 29730
****************@*****.***
Profile
A reliable and determined psychology major and business minor at Winthrop University with experience in customer service. Seeking to apply interpersonal skills and problem-solving skills to advance in retail, customer care and the clerical field. Skills
● Active listening
● Communication
● Computer skills
● Customer service
● Leadership
● Management skills
● Time management
● Transferable skills
● Attention to detail
Experience
JUNE 2021-PRESENT
CVS Pharmacy, ROCK HILL, SC
FRONT STORE SHIFT SUPERVISOR
● Greeted customers warmly and provided efficient service
● Handled merchandise transactions and bagged customer’s items alongside cashier
● Resolved customer complaints
● Supervised staff during assigned shift
● Maintained store appearance and product presentation
● Handled store and manufacturer coupons
● Completed money transactions such as MoneyGram, bill payments and prepaid card reloads
● Suggested solutions when a product malfunctions
● Handled product recalls
● Answered high volume phone calls from inquiring customers
● Delegated staff coverage based on scheduling and availability
● Enforced company policies and procedures
● Handled large quantities of money, maintaining the store’s daily impress and nightly deposit
● Reorganized and restocked shelves
● Placed and removed sale tags on merchandise and handled price alterations
● Promoted company’s coupon system
● Unloaded store’s weekly merchandise shipment
2
● Followed a daily front store checklist
● Assisted customers with checking out their merchandise
● Assisted customers locate specific items around the store PHARMACY TECHNICIAN
● Handled a variety of over the counter and prescription medications
● Retrieved filled prescriptions and processed transactions using a registering and computing system
● Contacted patients to remind them of filled prescriptions
● Input updated patient information into pharmacy computing system
● Worked closely with other pharmacy technicians and pharmacists to efficiently cater to the health and medical needs of the patients
● Utilized multitasking, problem-solving and problem-prevention skills
● Maintained an upbeat and friendly demeanor when conversing with and handling the needs of the patients
● Gained HIPAA Privacy and Security Training
● Gained Controlled Substance Training
● Gained pharmacy tech license issued by South Carolina’s BOP
● Communicated professionally and effectively to convey prescription details and cost to patients
● Prepared prescriptions by counting, weighing, measuring, mixing, and medications
● Processed insurance and solved insurance processing issues
● Maintained drug inventory
JUNE 2019 - JUNE 2021
Walmart, ROCK HILL, SC
CUSTOMER SERVICE/MONEY CENTER MANAGER
● Greeted customers warmly and provided efficient service
● Resolved customer complaints
● Assisted with the placement of online orders, refunds, or exchanges
● Completed merchandise and money transactions such as credit card account payments and bill payments
● Answered questions regarding warranties or terms of sale
● Suggested solutions when a product malfunctions
● Handled product recalls
● Answered phone calls from inquiring customers
● Worked closely with other members of Customer Service Management to ensure proper customer service is being delivered
● Managed and trained frontend staff
● Delegated staff coverage based on scheduling and availability 3
● Enforced company policies and procedures
● Completed audits
● Retrieved and returned tills
CASHIER/SELF-CHECKOUT HOST
● Maintained a clean and organized work area
● Assisted customers with checking out their merchandise
● Bagged merchandise and completed transactions
● Return unwanted/returned merchandise back to shelves
● Assisted customers locate specific items around the store
● Retrieved till before the start of shift and returned it at the end of shift PHARMACY TECHNICIAN
● Handled a variety of over the counter and prescription medications
● Retrieved filled prescriptions and processed transactions using a registering and computing system
● Contacted patients to remind them of filled prescriptions
● Input updated patient information into pharmacy computing system
● Worked closely with other pharmacy technicians and pharmacists to efficiently cater to the health and medical needs of the patients
● Utilized multitasking, problem-solving and problem-prevention skills
● Maintained an upbeat and friendly demeanor when conversing with and handling the needs of the patients
● Gained HIPAA Privacy and Security Training
● Gained Controlled Substance Training
● Gained pharmacy tech license issued by South Carolina’s BOP
● Communicated professionally and effectively to convey prescription details and cost to patients
● Prepared prescriptions by counting, weighing, measuring, mixing, and medications
● Processed insurance and solved insurance processing issues
● Maintained drug inventory
JANUARY 2019 - JULY 2019
Rock Hill Housing Authority, Rock Hill, SC -
FRONT DESK RECEPTIONIST (SEASONAL POSITION)
● Greeted tenants warmly and ensured their comfort
● Transferred phone calls to specific housing managers
● Arranged appointments and inform housing managers of these appointments
● Issue paperwork, brochures, and parking passes to tenants
● Faxed and copied paperwork for tenants and housing managers 4
● Filed, sorted, imputed, and updated tenant information
● Performed basic bookkeeping, filing, and clerical duties Education
AUGUST 2019 - PRESENT
Winthrop University, Rock Hill, SC - Bachelor's Degree
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