Personal Assistant Secretary Receptionist

Shakyra Viverette

Perc Card

Valid drivers license

Reliable transportation

CPR Educated

Medical Terminology

Strong Verbal and Written Skills

Experience with Faxing, Filing, Coping (Clerical duties) Multi -line phone proficiency

Ability to work independently also with a team.

Customer service orientated

Always having patience and empathy for every customer / client Office supply management

Vistor and customer relations

Proficient with Epic, Microsoft Offic Word, Excel, PowerPoint, Outlook, Teams, Adobe Observe strict HIPAA And OSHA Guidelines at all times according to policy . Patient education

Maintains a professional appearance at all times

punctual and willing to work fulltime

Coordinate the mail flow in and out of the facility. Page announcements as required.

Ability to multi-task, prioritize and work under pressure. Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise. Experience with Allscripts, Brightree, Updox, Parachute, Ringcentral, Availity, ICD-10 coding knowledge Experience in Durable Medical Equipment

Remote work experience

18340 glen oak ave Lansing IL, 60438 773-***-**** ******************@*****.*** WORK EXPERIENCE

Fitzsimmons Home and Medical — Customer Service Representive Illinois department of human service — Personal Assistant Landmark Of Richton — Secretary Receptionist

EDUCATION

Bloom Trail High School — Diploma

02/2020 to 01/2022, Remote

High volume Calls In bound and Out Bound, faxes, and initiating intake of customer orders and also Report . Communicate wit via telephone, chat, email or video etc Contact referrals and patients to schedule, reschedule and cancel appointments and obtain needed authorization . Enters patients deomgraphics to verify and process data to determine the patient eligibility. Request and process payments and co pays

Secure all required information and documentation as required by Medicare, Medicaid, and other Third Party carriers. Be an information resource to patients, caregivers, and physicians on the Company's scope of service. Promptly respond to and resolve customer issues.

Con rmed orders received from various referrals. Collect and update demographics and insurance information ICD-10 coding

03/2018 to Present, Springfield,IL

Interacting with patients and assisting them with their daily needs such as, Grooming, bathing, cooking, laundry,transport patients to and from doctors appointments, running errands, Lifting patients into beds, assisting with wheelchairs, Walkers ect . Medication reminders and also with different levels of care with permission of a doctor. 11/2018 to 02/2020, Richton Park

Greet Residents and Vistors . Answers incoming and outgoing calls also direct calls messages, faxes to approriate associate .Schedule, Reschedule and cancel appointments . Also perform other clerical tasks. Provides callers with information such as company address, directions to the company location, company fax numbers, website and other related information. Handle the tasks of typing correspondence, written communication and reports as required, organize desk, Log residents and Vistors Entering and Exiting the facility . Operate multi-line system . 08/2011 to 05/2014

General Education

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