Document analyst, researcher, processor, detailed oriented, organize.

DIANA CHESTER ***************@*****.***

**** ******* **, **** *****, TX 76111 Ph# 817-***-****

PROFESSIONAL SUMMARY

An experienced professional with excellent project management skills. Action-oriented with strong ability to communicate effectively with technology and business audiences. I bring a high level of confidentiality. Experienced working from home independently and great working on a team. Navigated multiple system applications, used web-based tools, MS Office Suite and Outlook.

EXPERIENCE

CORNERSTONE STAFFING-COLONIAL SAVINGS BANK FORT WORTH, TEXAS

RELEASE / PAY OFF CLERK (Contract Assignment) 01/21 to 08/21

RELEASE / PAY OFF CLERK (Contract Assignment) 06/18 to 10/18

Prepared mortgage payoff releases/satisfaction or assignment documents, ordered recording fee checks and had documents notarized.

Maintained, scanned and mailed out files. Identified and indexed mortgage documents into loan servicing system. Researched, tracked and responded to missing documents. Corresponded with county clerks for instrument/recording verification. I Delegated, trained and monitored the temporary employees workflow for the department’s incoming mail.

BUREAU OF ENGRAVING & PRINTING / LEO TECH, LLC (Contractor) FORT WORTH, TEXAS

GENERAL CLERK 11/19 to 01/21

Handled employee and contractor administrative federal documents, produced required access and PIV badges and ID cards. Filed, updated and maintain records. Received visitors and processed according to WCF regulations. Completed forms and other written communications and reports, handled mail distribution. Provided destruction of unfit currency notes/sheets and currency printing plates.

BANK OF AMERICA FORT WORTH, TEXAS

FRAUD ANALYST 01/19 to 10/19

Authenticated clients, reviewed and analyzed bank transactions, reconciled customer accounts, identified fraud, and validated transactions. Utilized multiple systems and tools to revise transaction rules, communicated needed changes and identified compromised accounts. Kept apprised of changes to banking regulations and network rules pertaining to fraud, liability and security requirements. Used third party systems for business and customer research.

MONKEYNASTIX ARLINGTON LLC FORT WORTH, TEXAS

ACCOUNT CONSULTANT (Contract Assignment/Part Time) 05/17 to 06/18

Managed, sold maintained client records and collected membership fee for children’s programs. Communicated weekly programs with clients via the internet and scheduled client meetings. Handled all issues and solved client concerns by email, phone or in person. Served as a program resource. Provided monthly assessments exhibiting physical, cognitive and social development growth.

INSIGHT GLOBAL AGENCY / NATIONAL GENERAL INSURANCE FORT WORTH, TEXAS

MORTGAGE CLAIMS AND ESCROW INSURANCE ADMINISTRATOR 07/15 to 05/17

Serviced and monitored homeowner’s property claim funds for various mortgage lenders. Provided and explained lender policies and procedures. Assisted clients with claim forms. Reviewed accounts, scheduled contractor appointments, reviewed inspections results, communicated with contractors over seeing repairs and ordered draws. Promoted to escrow and Insurance Admin on 05/16. Tracked and managed mortgage insurance. Determined escrow and non-escrow status, recorded paid and delinquent insurance and taxes. Applied, canceled and refunded lender placed insurance. Verified premium, dates and terms, Billed and mailed out delinquent letters. Replied to corresponding mail. Utilized I-series and Collateral command mortgage software.

TARRANT COUNTY COLLEGE CORPORATE SERVICES FORT WORTH, TEXAS

INSTRUCTOR OF SPECIAL PROJECTS (Contract Assignments) 10/05 to 07/15

Taught and developed continuing education programs. Handled administrative formalities, maintained client records and program logistics. Informed schools regulations, administered testing, tracked and analyzed class performance, utilized presentation slides and initiated hands on activities Worked independently and occasionally on a team. Coordinated with clients to complete assignments. Certified members in various adult programs covering classes in Customer Service, CPR, Workplace Etiquette, Conflict resolution, etc.. Utilized web-based tools and MS Office Suite and Outlook.

EDUCATION / TRANING

Tarrant County College, Fort Worth, Texas (General Business)

Regional Occupational Program, Orange County, California

Business Applications (Microsoft Office Word / Excel) Certificate of Achievement

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