Customer Service Gulf Coast

Ronda Murphy

CUSTOMER SERVICE EXPERT

PROFESSIONAL SUMMARY:

As a customer service expert I have worked in this field for 22 years. It is my responsibility to handle client accounts and their needs,assuring orders are processed efficiently, and are shipping on time. In this, I work closely with sales reps, accommodating client demands. Work with forecasting/supply chain assuring customer orders ship complete and on time. Work daily with shipping assuring orders are shipping on time, and carriers are coming in to pick up on time, ensuring the customers needs are met.

PERSONAL SKILLS:

-Great communication skills

-Can work easily in a team and/or independently -High attention to detail

Great at multitasking as that is what is required

CONTACT INFORMATION:

Phone: 601-***-****

Email: ************@*****.***

Mailing Address: 8 Grey Eagle Run, Petal, MS 39465 LANGUAGES LEARNED: English - Fluent

EMPLOYMENT HISTORY:

CUSTOMER SERVICE EXPERT

Newell Brands Appliance & Cookware - 1997 - 2022

-Daily monitor customer orders EDI and manual.

-Handled accounts for national retail chains

-Daily tasks consist of working orders to make sure customers orders ship on time

-Responding to emails, tracking shipping information, tracking inventory.

-Invoicing orders, work in SAP, Orders to Cash

-Work in SalesForce on a daily basis

-Releasing orders to our distribution center to ship on time -Work in Excel and Word

ACADEMIC BACKGROUND:

PHOENIX COLLEGE ONLINE

-Course work in business management

-Attended classes from 2005 - 2007

MISSISSIPPI GULF COAST COMMUNITY COLLEGE -

GAUTIER

Attended from 1994 - 1996

-Course work in business management; proficiency in Microsoft Excel and Word, can type 38+ wpm

Contact this candidate