Customer Service Public Information
Resume:
SIMA GHAEMMAGHAMI
SUMMARY
High-achieving management professional possessing excellent
communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
EXPERIENCE
Project Manager, 10/2006 - 03/2009
Rampco oil and Petrochemical - Tehran-London, Tehran-London CONTACT
Address: Laguna Niguel, CA 92607
Phone: 949-***-****
Email: ******@*****.***
SKILLS
Brought projects in on-time and in accordance with budget and quality standards.
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Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
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Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
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Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
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Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
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Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
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Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
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Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
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Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
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Modified and reconstructed project plans to better align with organizational objectives.
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• Monitored internal financial budgets to measure against projections.
• Maximized cost-effectiveness of projects through value engineering
• Systems implementation
• Multi-unit operations management
• Work flow planning
• Project development and lifecycle
• Leadership
• Customer service
• Problem resolution
• Friendly, positive attitude
• Data management
• Supervision
• Multitasking
• Active listening
• Team building
• Collaboration
• Work ethic
• Troubleshooting
• Organization
• Team management
• Working collaboratively
• Reliable and trustworthy
• Project planning
Front Office Manager, 10/2002 - 03/2003
Azadi International Hotel - Tehran, Tehran
processes to assess methods, materials and means.
Utilized project schematics, drawings and specifications to complete detailed and highly accurate take-offs.
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Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
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Coordinated complex contract administration, including defining project milestones and developing budget.
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Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
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• Set project schedules and oversaw milestones for duration of project. Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
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• Established project budgets and tracked expenditures. Documented and submitted to client exhaustive report of recommended actions and processes at completion of consultation.
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Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
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Organized resources and staff necessary to handle requirements and maintain strong service levels.
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Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
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Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
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Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
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• Monitored office inventory to maintain supply levels. Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
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Recruited, trained and developed administrative team to support corporate growth and objectives.
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• Created and optimized employee schedules for shift coverage. Conducted staff performance evaluations to monitor progress and recommend professional development plan.
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Orchestrated staff meetings to maintain open communication and quickly address concerns.
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Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
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Handled supply purchases and inventory management for office operations and equipment maintenance.
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• Trained employees on best practices and protocols while managing EDUCATION AND TRAINING
Master of Science, Business Information Technology Systems, 06/2006 University of Strathclyde - United Kingdom
Bachelor of Science, Hotel And Hospitality Management, 10/2004 University of Strathclyde - United Kingdom
LANGUAGES
teams to maintain optimal productivity.
Demonstrated consistent operational excellence to maintain stellar office reputation.
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Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
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Rolled out branding strategies with effective training and front-line leadership of daily operations.
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Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
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• Prepared and disseminated public information.
Collaborated staff to maximize buy-in for customer service and functional initiatives.
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English:
Full Professional
Persian:
Native/ Bilingual
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