Customer Service Data Entry
Resume:
Ramandeep Kaur
*********.*******@*****.***
Summary
A self-motivated professional with 7 years of experience in diverse workplaces, able to strategize and prioritize effectively to accomplish multiple important tasks. Having worked in fast paced environment, I bring strong expertise in the areas of Customer Service, Administration and Sales Coordination. Proven track record of customer satisfaction, growing business by maintaining long term relationship with clients and focus on retaining key customers. Accomplished recognition in Sales support and Insurance Renewal project for increasing Renewal Persistency with a new framework.
Professional Experience
California Green Irrigation Inc. (Mar’21 to Present) Office Manager
• Answering phone calls and responsible for communications with clients.
• Handling correspondence, reporting, and documents efficiently.
• Preparations of communication such as emails, invoices, reports, and other information.
• Maintaining organized file system for the organization.
• Issue and process invoices for services and development projects.
• Coordinating different projects, meetings and updating schedules for managers. Staples Canada (Jan’20 to Aug’20)
Customer Service Specialist
• Acted as first point of contact for customer inquiries related to print/marketing section and other related information.
• Handled 25+ customers daily with duties including signing up new customer, retrieving customer data, presenting relevant product information, offering them the best solutions.
• Assessed and escalated complaints when required, resolving issues at a 90% rate.
• Collated source data such as customer names, addresses, phone numbers and enter into various customer service software to be further used by concerned parties.
• Co-ordinated with the store’s production center to ensure orders are completed within deadlines.
• Collaborated with team members to manage workflow. ICICI Prudential Life Insurance (Dec’16 to Sep’19) Assistant Manager- Customer Service & Operations
• Designed and implemented the repair program to increase Insurance renewal, closed FY’17-18 with 18% increment.
• Enforced policies and procedures to ensure that team achieves the customer service levels set by the organization, resulting in an annual increase of customer satisfaction by 5% per year.
• Maintained department records, typed, and compiled reports daily, quarterly, and annually.
• Assisted Regional Operations Manager in day-to-day operations as well as projects at regional level.
• Hired, trained, and on-boarded over 12 new employees, provided initial support that expedited staff assimilation by 20%.
• Provided customers helpful information regarding products and services, managed their requests and complaints efficiently.
Nestle India (Jan’12 to May’14)
Sales Officer
• Managed efficiently Nestle’s key clients such as Walmart, Reliance at the regional level and ensured execution of corporate promotions, product trainings and plan-o-grams.
• Designed and implemented business plan for key clients to ensure business growth year on year and achieved 120% + of revenue target all 2 years.
• Improved and enhanced previously damaged relationship with D-Mart and generated business with an increase of 45% over last year in F Y 12-13.
• Strategic amalgamation with internal and external stakeholders for supply of products in a timely manner.
• Completed data entry and produced reports for data management.
• Fostered strong relationship with customers and strategic associates to elevate brand awareness through community initiatives such as “Meals on Wheels”.
• Supervised and managed a team of 10 members; communicated job expectations and provided direction, support, and motivation to meet KPIs.
Matrix Cellular Services (Mar’10 to Jan’12)
Sales Coordinator
• Developed and maintained clients’ files in hard copy and electronic format.
• Assisted sales teams with various marketing activities and product presentations to potential clients.
• Proactively managed relationships with existing corporate clients to improve their experience and communicate client needs in meetings.
• Produced reports providing in-depth analysis of current market share distribution and projected market share acquisition for potential new clients in regional market.
• Analyzed the specific needs of customers via careful surveys to develop data driven pitches, increasing profits by 15% over two years.
• Coordinated and managed contests running at regional level. Highlighted Skills
MS Office Suite
CRM System- Life Asia
Quickbooks
Adaptability
Team Leadership
Problem Solving
Client Management
Education
• 2010: Post Graduate Degree in Management –Marketing
• 2007: Bachelor of Computer Application
Awards
• Awarded Branch Winner for Nestle Nutrition Premier League at Regional Level
• Certificate of Appreciation for participation in Convocation 2008 as Coordinator
• Won First Prize in Cultural Activities at District level in Seventh Grade
• Won first Prize in Sports at District Level in Fourth Grade
• Awarded 1st Division in “All District General Knowledge Test “ Volunteer Work
Cancer Healer Centre- provided administrative and operational support to the organization; assisted new staff with on-boarding duties and training to complete day to day activities; supported the Doctors in OPD and also providing them the patient details.
Polo Labs- Assisted the IPD patients for laboratory services and coordinated with laboratory team to slash the waiting time for sample reports in Emergency Wards. Participated in community reach and public relations initiatives. Reviewed and recommended service delivery improvements and enhancements.
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