SKILLS - Reporting
- Records Management
- Customer Service
- Budgeting
- Time Management
- Project Management
PROFESSIONAL
EXPERIENCE
Engineered Nails and Beauty Services 2018 –Present Director
- Implemented marketing strategy increasing sales by over 300% within 3 years
- Created an average of 20 customer interactions per month leading to enhanced customer retention
- Designed and implemented training courses for an average of 23 participants virtually with 100% customer satisfaction in feedback surveys
- Maintained inventory through Asset Management Software.
- Create purchase orders requisitions when needed. National Library and Information System Authority (NALIS) 2013 – Present Parliament Library, Library Technician II
- Implemented of an appropriate organizational shelving for government documents optimized retrieval by 100%, increasing efficiency by 70%
- Researched key information for use by parliamentarians, researchers and other staff using technology including EBSCO Host, M2L, Koha and TTCase delivering 100% accuracy with zero (0) scope overrun
- Conducted Shelving System, Shelving and Shelf reading, 2-3 times weekly
- Coordinated and published monthly Current Awareness Newsletters increasing library’s usage by 55%
- Led a team to ensure records management and physical cataloging of approximately 130 items per month and organization systems for over 30,000 retained items with over 900 active clients
National Library and Information System Authority (NALIS), 2008 – 2013 Heritage Library, Library Assistant I
- Preserved and archived sensitive documents in a modulated environment with 98% retention rate observing standards and recommended procedures
- Led diverse teams of 6 individuals to manage events and displays for 8 Library programs catering for over 720 clients with zero cost overruns or cancellations with over $20,000 in budget allocations
Anika M.A. Collymore
Piarco Old Road, D’Abadie, Email: **********@*****.*** Tele: 868-***-****
- Led a team of 3 diverse individuals to ensure records management and physical cataloging of approximately 200 items per month and organization systems for over 10,000 retained items with over 10,000 active clients Bon-Air High School 2007 –2007
Clerical Assistant, On the Job Trainee (O.J.T)
- Maintained accurate physical and virtual records management and data entry systems with 100% data integrity
- Created an average 150 positive internal and external customer interaction monthly OTHER
EXPERIENCE
Lodge Eastern Star 2017- Present
Soup Saturdays- Ticket collector, Cashier, Server (Twice per year)
Back to School Drive- Making of school hampers (50 per year) Private Tutor 2018- Present
Secondary Entrance Assessment (S.E.A), Secondary School Students (form 1-5)
Mathematics, Language Arts and Creative Writing for an average of 5 students per year with 100% pass rate and enhanced student performance up to 200% EDUCATION
Chartered Institute of Procurement and Supply
Diploma in Procurement and Supply (Level 4)- In Progress Anticipated completion- November 2022
University of Bedfordshire, 2021
M.B.A Logistics and Supply Chain Management
University of Trinidad and Tobago 2018
B.A.Sc Petroleum Engineering (Cum Laude)
University of Trinidad and Tobago 2012
N.E.T.D. Chemical Engineering
OTHER
EDUCAITON
School of Business and Computer Studies 2012
Certificate, Project Management
Training and Workshops:
National Library and Information System Authority (NALIS) 2013 – 2020 Parliament Library
Document Imaging Electronic Document Management, Telephone Etiquette for Business Professionals Workshop, Protocol and Etiquette Workshop, Cataloguing Workshop. National Library and Information System Authority (NALIS), 2008 – 2013 Heritage Library
Conflict Resolution Workshop, Communication and Conflict Management Workshop, Employee Assistance Programme Orientation, Care and Handling of Library Material, Reference Interview RUSA Online Professional Development, Quality Customer Service, Caribbeana Workshop, Image Impact Management Training, Fire Warden Training SOFTWARE
AND
APPLICATIONS
Microsoft Office Suite 2003, 2007, 2010, 2013, 2016., M2L, EbscoHost, Koha, TTCase, MBAL, PROSPER, GAP, SAP.
REFERENCES
Commodore Anthony Franklyn- Former Commodore, TTCG 1-868-***-**** Jasmin Simmons- Director of Public Libraries, NALIS 1-868-***-****