Thank you for the opportunity to apply at your respective post.

First, please allow me to share with you that, since I had joined the hospitality field, I started. as an opening team member at the JW Marriott Cairo which I gained a great and a lot of Front Office experience, then later on I joined the opening team of the Four Seasons Hotel Doha, also added a great experience at the Front Office operations, then after joining the Four Seasons Hotel, I decided to increase this experience by joining the Sales & Marketing department after a great experience gained in the Front Office operation, I had started at the Catering & Conference department managing a big numbers of events, conferences, weddings, meeting, outside catering events and ceremonies, with all the accounts segments, then I decided to add more to my hospitality experience and I joined the Sales Department as a Sales Manager based and depended on all my pervious experiences.

Honestly, I found my passion in the Sales field, I made a successful, strong & solid field of contacts at all the accounts segments including corporate, holding, government, leisure, travel and semi-government which generate a lot of sales opportunities, as well, done a lot of international sales trips to the Middle East, Russia, Ukraine, Kazakhstan, also, I had arranged a large number of FAM Trips and site inspections for the local and the international traveling agencies, automobiles, jewelry and airlines, in addition to the local corporate & government accounts. Through my working process, I had exceeded my sales achievement for the hotel goals and the personal goals levels.

After reviewing your job description, it is clear that you are looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations. I am an adaptable professional who has been consistently praised as hard working by my co- workers and management. Over the course of 10 + years career, I have developed a skill set directly relevant to the hospitality and sales role that you are hiring for, including sales management, account management, long-term business relationship and value-based customer relationship. Overall, I have consistently demonstrated creative thinking, problem solving and teamwork abilities in every aspect of my hospitality experience, and I invite you to review my detailed achievements in the attached resume.

After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your respective hotel. Please contact me at your best convenient time should you have any inquires. Thank you for your consideration, looking forward to hearing from you soon. Sincerely Yours,

Ahmed Sakr

Country Doha, Qatar

E-mail: adqbax@r.postjobfree.com

Mobile: +974-********

Home: +974-********

AVAILABILITY AND PREFERENCES

Available from: Immediately City Doha

Available within:

(months)

Immediately Country Qatar

Expected Salary: Negotiable Preferred Region Gulf

EDUCATION AL BACKGROUND

Cairo University, BA Faculty of Commerce Eng. Section, Cairo Major: Business Administration & Finance.

Coursework: Business Management, Sales, Marketing, Finance, Economic, Auditing, HR, Purchasing and Insurance.

El-Nasr English school Heliopolis, Cairo

Primary, Preparatory, Secondary School

SPORT, ACTIVITIES, INTERESTS LANGUAGES Fluent Well Fair Football, music, cinema, reading, Computer,

Traveling, Swimming, Tennis, strategic games

First language

Arabic

English

PROFESSIONAL STRENGTHS AND SPECIAL SKILLS

Overall, extensive skills and knowledge in Sales & Marketing Operation Department, Front Office Operation Departments products and services.

Ambitious, dynamic, humorist, eager to learn & work hard, able to work under pressure and very well in building teamwork, strong in leadership and motivator skill.

PERSONAL DETAILS

Given Names Ahmed

Family Name Sakr

Date of Birth August 18, 1979

Nationality Egyptian

Marital Status Married

Mobile Number

+974-********

CAREER ACHIEVEMENTS & AWARDS

Opening Certificate of J W Marriott Hotel

Opening Certificate of Fourseasons Hotel Doha

Service Excellence of J W Marriott Hotel Cairo

Handling Guest Complains J W Marriott Hotel Cairo

Team Work Program Course J W Marriott Hotel Cairo

Empowerment J W Marriott Hotel Cairo

Trainer Certificate ( T C ) J W Marriott Hotel Cairo and Four Seasons Hotel Doha

Fire Training From the Civil Defense Authority.

Emergency Response Team Four Seasons Hotel Doha.

Four Seasons Introductory Training Program, A Four Seasons Person, Service Culture Standard, Golden Habits, Handling Guest Complaints, Teamwork, Four Seasons Pursuits

Aspect Course ( Adaptability-Service passion- Professionalism-Ethic for work-Communication-Team work )

Four Seasons Supervisory Training Program.

ResPro FourSeasons Internetional Reservation Program

Four Seasons Coaching & Counseling & Evaluation Training Session.

Four Seasons Train the Trainer Program Session.

STEPS, On the Path to Managing Self and Others

Appreciation of G-77 Governmental Summit.

Appreciation on the occasion of the hotel being recognized by Conde Nast Traveller on their Hot List.

A dedicated team member successful conclusion of The Doha Asian Games December. FUTURE GOALS AND CAREER PLANS

Want to be an expert and well known in the hospitality industry and to be an individual who is able to set up high standards of operation in international establishment.

COMPUTER SKILLS

MS Office, MS Excel, MS Word, MS PowerPoint, Espresso, Lotus notes, Opera, Delphi, Delphi Diagram, ResPro, C-Vent, Agency 360.

KEY RESPONSIBILITIES

Ability to train, supervises and guide the new hires Sales & Marketing and Front Office staff as necessary to insure a smooth operation and report directly to the Head Department and the Hotel Management.

Promote good public relations and handle complaints or concerns of guests related Sales & Marketing and Front Office.

Possess a management ability that ensures a successful handling of the Front Office Department.

Communicate with the DOM & DOR to discuss, marketing and promotions and guest comments and concerns.

Accessing Opera system to update, adjust, and create icons and changes to assist the team to be fully aware about the entire system.

Fully aware about the Delphi system.

Completing and conducting performance evaluations for all the new hiring and trainee employees.

Attending and participate in the required meetings and sessions. Working Experience Introduction

I have been working for more than 15 years in the hospitality industry starting from Hotel operator, Business center, Concierge, Reception, Food & Beverage, then Catering & Conference sales and Sales

& Marketing, up to planning and managing the events, conferences & group visits including presidential, Political, corporate, and social events.

Throughout my career I have demonstrated the ability to establish an excellent client relationship and to Develop and implement innovative solutions to address a wide variety of Sales & Marketing challenges. I have an excellent organizational ability and strong decision-making skills, possess excellent written and verbal communication skills, extensive knowledge of sales technique, management skills, account management in a corporate and government environment in-depth knowledge of organization skills. I am a sensible, Enthusiastic thoughtful, proactive, reliable, optimistic, and empathetic team player with Strong communication skills, and a passion to join a dynamic team that encourages personal and Professional development by offering empowerment and accountability. Specialties:

- A pre-opening team member at JW Marriott Cairo and Four Seasons Hotel Doha.

- Contracts & Negotiation.

- Operations management.

- Critical thinking & analysis.

- Event Planning.

- Team leading & training.

- Managerial accounting & finance.

- Budgeting / Forecasting / Cost Control.

- Positive attitude at all crucial situations.

On-Line Courses

In order to increase my knowledge in the field of the Sales & Marketing as it is necessary to gain more Experience:

- On-Line Studies

Build Who Builds Certificate: How to build a person or a team based on the personal experience of the builder, to create a professional, effective and experienced team members.

Dynamic Leadership Program Hotel Vision (DPL): - How to elevate our dynamic leadership, delivering success that is driven by committed actions and exceptional results.

Essential Life and Work Skills: - Managing Teams, Motivating & Influencing People and How to Delegate.

Sales Management Techniques: - Thinking Creativity, Communicate Clearly and Achieving Excellence. Sales Trainings

To increase my knowledge in the Sales Market: -

I have got a month sales training at Sheraton Hotel Cairo – Airport Branch, Egypt.

I have got a three weeks sales training at Le Meridien Pyramids Hotel & Spa, Egypt. WORK EXPERIENCES

1- Four Seasons Hotel Doha - Qatar

June 2015 till March 2020, Sales Manager:

Responsible to sell the hotel rooms, suites and function rooms for groups and individuals, working on different segments including all the types of the accounts, working on increase the Average Daily Rate (ADR) to reflect on the RevPAR of the hotel, which will assist in having a higher ADR and revenue by the end of the business year. Apply the hotel standards and make sure to perform general office duties to be available to all the clients, set a Weekly schedule for the sales calls to cover all the accounts and make sure to update the system accordingly with each sales call outcome, update the profile of each account with the latest updates, make sure to attend all the Embassies national days to reflect the care of the hotel towards those accounts. Sales Goals:

Meeting and exceeding the yearly personal goal, and the overall sales department goal, working on increase the hotel revenue on all the levels, make sure that all the segments are generating revenues, and there is a production based on new from old business basis through reviewing their production on quarterly basis, and to review with the main contact of the account the reasons behind any low production might occurs with one of the accounts, working on contracting new accounts in town, and to encourage them to generate more business with the hotel, which will lead to have more revenue, as new from new business basis, working on upselling the existing bookings to higher categories to generate more revenue,

Handled Accounts:

A- Local Accounts:

- Corporate.

- Government (Ministries, Qatar Armed Forces, DIMDEX), Retail (Ali bin Ali, Cartier, Jewelries, Salam International, Abuissa).

- Embassies (USA, UK, Russia, Italy, France, Germany, Spain, Canada, Australia, Sweden, Ukraine, Korea, Turkey, India, Kazakhstan, Pakistan, KSA, UAE, Bahrain, Oman, Kuwait, Morocco).

- Oil & Gas (Qatar Petroleum, Qatar Shell, Total, Exxon Mobil, Qatar Gas)

- Energy (Mitsui & Co, Chubu Electric, Marubeni, Idemitsui, Schlumberger).

- Automobiles.

- Meeting Planners.

- Banks (Commercial Bank).

B- GCC & International Accounts: -

- Gulf Travelling Agencies and Gulf Holding Companies in KSA, Oman, Bahrain and Kuwait.

- European and Russian Travelling Agencies in Ukraine, Russia, Kazakhstan and Azerbaijan. Account Management:

Build a strong business relationship with all the main decision makers of the companies, government, embassies and all the accounts handled, be in a direct contact with them on their personal occasions such as birthdays and work anniversaries, which will create a special type of business relationship and leads to increase the clients loyalty to the hotel, as they will feel recognized personally with an extra care from the hotel management, and this will have a great impact on the main business key contacts and will encourage them to assign more business to the hotel on corporate and groups level which will raise the hotel ADR and the yearend hotel revenue, Hotel Overall Goals:

Working closely with the catering department to sell the function rooms to the group events, such as weddings and Meetings and companies’ assemblies, as I had a yearly revenue target from selling the function rooms, especially within the Groups either from corporate or government accounts. Working closely with the Public relation department to promote the hotel rooms and suite on the hotel web site and on the social media, which will assist me during my meetings or sales calls and sales trips to promote the hotel directly to my clients Working closely with the Food & Beverage department to create special menus to sell them to the groups to increase the hotel revenue, in addition that I had a yearly target from selling the hotel restaurants to my corporate and government accounts.

International Sales Business Trips:

To maximize the hotel overall revenue and the yearend ADR, and to expand the brand regionally, I had travelled and visited on a regular basis the Kingdom of Saudi Arabia, Ukraine, Bahrain, Oman, Kazakhstan, and Russia, in addition there were countries which was scheduled to be visited on quarterly basis which was Ukraine, Russia and Kazakhstan. To cover all their markets and make sure of the brand presence in these countries, I had a remarkable volume from all of them which assists me in exceeding my yearly overall goal. Attended the workshops scheduled in Russia, Ukraine, Kingdom of Saudi Arabia, and Kazakhstan, which gives me the opportunity to meet all the Travelling Agents at these countries and have direct business from them. Sales Activities:

Scheduled a Sales Blitz based on an assigned territories every four month to reach out to all of the new un registered accounts, in order to have the opportunity to know their needs and their expectations from the hotel and negotiate with them in order to reach an agreement with them to have a corporate contracts, as well, sharing with them the hotel activities in terms of restaurants, spa and special offers at the hotel so they can share them internally on their company’s intranet to be visible to all of their employees. Sales Achievements:

Based on the personal goals and the department goals, I had exceed my goals for the assigned accounts of the Corporate, Retail, Government, Embassies, Ministries, Banks, Media, Advertising, Oil & Gas, Meeting Planners, Fashion, Insurance, PR companies and Automobiles on yearly basis.

2- Al Mana Company, Doha Qatar

January 2014 till May 2015,

Brand Manager – reporting to the Operation Manager, Responsible for one of the company's brand, managing a team to sell more products from this brand in the local market, based on my personal sales plans I was managing my team to increase the revenue on weekly basis and monthly basis, creating special offers to generate more business, preparing the sales reports per week and per month and for the whole year. Review the team performances and working on increase their sales techniques which will lead to reach more revenue. Set a weekly sales target above the requested company target and share it with the team and explain the plan on how to exceed this target, also assisting in promote the new offer on the social media such as What's App and Instagram in order to share with more clients.

Working on creating a new way to generate more sales, such as sharing with the customers our ability to prepare for them a special arrangements for their occasions, and the possibility to personalize any type of product for them. 3- Four Seasons Hotel Doha - Qatar

June 2010 till December 2013,

Catering and Conference Service Department – Sales & Marketing, Reporting to the Director of Catering and Conference Services, Responsible for execute the hotel events and communicate all the related details internally, meeting the main event’s contacts to finalize all the details, in addition to up-sell the function rooms for the in-house groups to maximize the revenue of the catering department, and the sales and marketing department yearly goal. Following up all the events in house to make sure of the consistency of the service and to handle any complain might occurs during the events, and to make sure that we exceed the guest’s satisfactions and expectations.

Working closely with the related departments for the in-house events and the outside events, managing the team and make sure that all the services are according to the standards and in a timely manner, to guarantee to have more business from the same account and a new account as well.

Works on achieve the personal goal in addition to the department yearend goal, sell the hotel assigned packages to the corporate accounts, as well, crate and tolerate a special package to meet all the types of the account’s budgets. Build a strong business relationship with the outside vendors in order to have from them a special price so I can guarantee all the business which I received to generate more revenue for the hotel, as well, to reflect the flexibility of my work to my clients. 4- Four Seasons Hotel Doha - Qatar

January 2008 till May 2010,

Senior Concierge, reporting to the Chief Concierge, Handling all the in-house guests’ requests and for the town house villas residence, providing them by all the necessary services and any required information needed, update the hotel management with the latest information's about the country and the events going around and updating all the guests in house according to their preferences. Building a long-term business relationship with all the outlets and restaurants in town, in order to give our guests a priority booking and to guarantee providing them with a special treatment. Building a long-term business relationship with the hotels outlets and restaurants to make a booking for our guests according to their preferences.

Updating the Sales & Marketing department by all the future events in town once known them, in order for them to prospect these events for the hotel benefits.

I was the Designated Trainer (DT) of the Concierge, who is responsible to train the employees and I was to the Department head and the Learning & Development Manager.

5- Four Seasons Hotel Doha - Qatar

March 2005 till December 2007,

Pre-Opening Hotel Team,

Started on the soft opening of the hotel at the operator department in order to know all the hotel information of the front office such as reception, reservations, guest services and concierge, then I had moved and worked at the reception,

Became the shift leader of the night reception and the designated trainer of the department. Handled all the guest preferences in terms of rooms and amenities, allocated the rooms blocking according to the guest’s profiles and their booking requests, recognized the repeated guests and the long stay guests to prepare for them the proper assigned special amenities according to the hotel standards. 6- JW Marriott Hotel Cairo

Jan 2003 - Feb 2005,

Pre-Opening Hotel Team,

Started on the soft opening of the hotel,

Working in the At Your Service dep. (AYS), main duty was handling all the in-house guest's requests, and distributed to the assigned departments through to solve all the requests, Dealing with the internal departments such as reception, room service, housekeeping, engineering, laundry, bellman and all the hotel outlets, to follow up all the guest requests and to get back to the guests accordingly. Worked as the Rooms Control, handling the rooms allocations and the guest’s preferences, coordinating with room service, and housekeeping to make sure that all the requests of the guests and the groups are ready in in the rooms and the suites prior to their arrival.

Worked at the Business Center, which offer all the VIP and Businessmen services to the high-profile guests and the club lounge guests.

REFERENCE CONTACTS

REFERENCE NO.1 REFERENCE NO.2

Name: Hadi Faddoul Name: John Lotfy

Position: Director of Sales Position: Assistant Director of Conference & Events Company: Four Seasons Hotel Doha Company: Pullman Hotel Doha E-mail: adqbax@r.postjobfree.com E-mail: adqbax@r.postjobfree.com Telephone: +974-****-**** Telephone: +974-****-**** REFERENCE NO.3 REFERENCE NO.4

Name: Khaoula Abid Name: Zeynoon Alokka

Position: Outlet Manager Position: Sales Manager

Company: Park Hyatt Doha Company: Four Seasons Hotel Doha E-mail: adqbax@r.postjobfree.com E-mail: adqbax@r.postjobfree.com Telephone: +974- 5592 6916 Telephone: +974-****-**** REFERENCE NO.5 REFERENCE NO.6

Name: Adel Agelil Name: Mazen El Assal

Position: Communication Manager Position: Executive Housekeeping Manager Company: Four Seasons Hotel Riyadh Company: Four Seasons Hotel Alexandria E-mail: adqbax@r.postjobfree.com E-mail: adqbax@r.postjobfree.com Telephone +2-012********

REFERENCE NO.7 REFERENCE NO.8

Name: Sameh Elgarf Name: Sameh Tolba

Position: GM Marriott Hurgada Position: Resort Manager Company: Marriott Hotels Company: Renaissance Sharm El Sheikh Golden View Beach Resort

E-mail: adqbax@r.postjobfree.com E-mail: adqbax@r.postjobfree.com Telephone

REFERENCE NO.9

Name: Ahmad Diab

Position: Banquet Manager

Company: JW Marriott Marquis Doha

E-mail: adqbax@r.postjobfree.com

Telephone +974****-****

Contact this candidate