DARLENE MARIE CAW

**** *. ******* ***, ****** City, Missouri 64118 -913-***-****- adqban@r.postjobfree.com

OBJECTIVE

I have persuade my degree in Business Management Specialist where I can utilize my previous work experience with strong secretarial skills, also good ability to deal with the public and strengthen my computer skills.

PROFESSIONAL SKILLS SUMMARY

90 wpm

Micro Soft Office

Medical Terminology

Excel

Dictaphone Skills

EMPLOYMENT EXPERIENCE

JOB TITLE

Johnson Control & Tyco Integrated Security, Kansas City, Missouri 12/07/20-present

Customer Service

Outbound-Calling the customer to advise received alarm signals.

Inbound- Received calls from the customer’s regarding the alarm signals, putting the signals on test, request work orders or needed to be transfer to different department regarding signals to discuss.

JOB TITLE

Recreational Leader, Kansas City, Missouri 05/2019-12/07/20 (part-time)

Customer Service.

Make sure customer’s scan their membership card when using the facility.

Check to ensure that appropriate changes were made to resolve customer’s problems.

Enter rental reservation for rooms or for shelters for membership or non-membership.

JOB TITLE

Caregiver, Kansas City, Missouri 08/2018-03/2019

Answer patient call signals, signal lights, bells, or intercom systems to determine patient needs.

Turn on reposition bedridden patients.

Provide physical support to assist patients to perform daily living activity, such as getting out of bed, bathing, dressing, using the toilet, standing, walking or exercising.

Review patients’ dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

JOB TITLE

Medical Management Coordinator

Blue Cross Blue Shield, Kansas City, Missouri 04/1997-08/2018

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers’ problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Answer telephones and direct calls to appropriate staff.

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories or medical records.

Maintain medical records, technical library or correspondence files.

Greet visitors, ascertain purpose of visit and direct them to appropriate staff.

Protect the security of medical records to ensure that confidentiality is maintained.

Review records for completeness, accuracy, and compliance with regulations.

Retrieve patient medical records for physicians, technicians or other medical personnel.

Assign the patient to diagnosis-related groups (DRG’s), using appropriate computer software.

Process patient admission of discharge documents.

EDUCATION

INSTITUTION

Baker University, Overland Park, Kansas 04/2005-05/2010

Degree-Bachelor Business Administration

State of Missouri

Kansas City Missouri

High School Equivalency Diploma 05/1983

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